Connect Humanity to Crisp

Both apps 40Humanity 22Crisp 18

• Trigger
  Approved Leave Requests

  Triggers when a leave request is approved or an approved leave request changes.

• Trigger
  New/Updated Employees

  Triggers when an employee is added or an existing employee is updated.

• Trigger
  New/Updated Time Entries

  Triggers when a time entry is created or updated in the last day.

• Trigger
  Published Shifts

  Triggers when a shift in the next 30 days is published or a published shift changes.

• Trigger
  Published Shifts by Employee

  Triggers when a published shift in the next 30 days that has employees assigned is created or changes.

• Action
  Assign Leave Type to Employee

  Enables a leave type for an employee, optionally setting how many days they are entitled to.

• Action
  Assign Positions to Employee

  Assigns positions to an employee, and optionally removes positions from them.

• Action
  Assign Skills to Employee

  Assigns a skill to an employee in Humanity, optionally with an expiration date and reminder.

• Action
  Create Shift

  Creates a new shift in a Humanity schedule (position), optionally assigning an employee to it.

• Action
  Create/Update Employee

  Creates a new employee, or updates an existing employee when their ID is given.

• Action
  Create/Update Location

  Creates a new location, or updates an existing location when its ID is given.

• Action
  Create/Update Position

  Creates a new position, or updates an existing position when its ID is given.

• Action
  Create/Update Skill

  Creates a new skill, or renames an existing skill when its ID is given.

• Action
  Create/Update Time Entry

  Creates a new time entry (timeclock record), or updates an existing one when its ID is given.

• Action
  Delete shift

  Deletes a shift from the Humanity schedule, optionally including the rest of its repeating series.

• Action
  Find Employee

  Finds a employee by its Humanity ID and returns its details.

• Action
  Find leave requests

  Returns leave requests in a date range, optionally filtered by status and employee.

• Action
  Find locations

  Finds locations and remote sites in Humanity, optionally by name, ID, type or last update time.

• Action
  Find Position

  Finds a position by its Humanity ID and returns its details.

• Action
  Find shifts

  Returns the shifts scheduled within a date range, optionally narrowed to specific employees, positions, locations or skills.

• Action
  Find timeclocks

  Returns timeclock records, optionally filtered by date range, employee, position, status or last update.

• Action
  Update shift

  Updates an existing shift's times, position, title, notes, location or staffing needs.

• Action
  Add a User Event

  Adds an event (such as "Added item to basket") to a Crisp contact's timeline.

• Action
  Add Segments to Conversation

  Adds one or more segments (tags) to a Crisp conversation, keeping the segments it already has.

• Action
  Assign conversation

  Assigns a Crisp conversation to a chosen operator so it is routed to that person.

• Action
  Change Conversation State

  Changes a Crisp conversation's state to resolved, unresolved or pending.

• Action
  Create Conversation

  Creates a new, empty conversation in your Crisp website and returns its session ID. It appears in the inbox once a user message is sent.

• Action
  Create/Update Contact

  Creates a Crisp contact (people profile) for the given email, or updates the existing contact with that email.

• Action
  Delete conversation

  Permanently removes a conversation from your Crisp website, identified by its session ID.

• Action
  Delete people profile

  Removes a people profile (contact) from your Crisp website, identified by its people ID or email address.

• Action
  Get people profile

  Returns a Crisp contact profile, looked up by its people ID or email address.

• Action
  List conversations

  Returns one page of up to 50 conversations in your Crisp inbox, optionally narrowed by search text, inbox, assignee, status or date.

• Action
  List messages in conversation

  Returns the messages in a Crisp conversation, with optional filters to read messages before, after or around a point in time.

• Action
  List operators

  Returns every operator who is a member of the Crisp website, with each operator's name, email, role and availability details.

• Action
  Mark messages as read in conversation

  Marks messages in a Crisp conversation as read, either specific messages or all of them.

• Action
  Search for a Profile

  Searches the website's contact profiles by text (name, email and more) and returns the matching profiles.

• Action
  Search for Conversation

  Searches conversations in your Crisp website by text, segment or filter and returns the matching conversations.

• Action
  Send Note Message

  Posts a private internal note into an existing Crisp conversation, visible only to operators.

• Action
  Send Operator Text Message

  Sends a text message from an operator in an existing Crisp conversation.

• Action
  Update conversation metas

  Updates a conversation's visitor details, subject, segments and custom data. Returns Crisp's result message.

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.