--- title: "Connect Hostaway and ilert - APIANT.ai" description: "When \"New Listing\" fires in Hostaway, your agent runs \"Find User on Call\" in ilert." canonical: "https://apiant.ai/connect/hostaway-to-ilert" --- # Connect Hostaway and ilert When **New Listing** fires in [Hostaway](https://apiant.ai/connections/hostaway), your agent runs **Find User on Call** in [ilert](https://apiant.ai/connections/ilert), or **New or Updated Incident** in ilert to **Add Host Note to Reservation** in Hostaway. Describe the whole flow and it is built, tested on every scenario and kept running. Hostaway **3** triggers Hostaway **24** actions ilert **1** trigger ilert **12** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want Hostaway and ilert to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What Hostaway and ilert can do together ### From Hostaway to ilert - When **New Listing** in Hostaway then **Find User on Call** in ilert - When **New Review** in Hostaway then **Add Alert** in ilert ### From ilert to Hostaway - When **New or Updated Incident** in ilert then **Add Host Note to Reservation** in Hostaway - When **New or Updated Incident** in ilert then **Create Expense** in Hostaway Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with Hostaway and ilert ## Triggers and actions 4 triggers · 36 actions - Trigger **New Listing** Triggers when a new listing is added to Hostaway. - Trigger **New Review** Triggers when a new review is received. - Trigger **New Task** Triggers when a new task is created in Hostaway. - Action **Add Host Note to Reservation** Sets the host note on a reservation, replacing any note already there. - Action **Cancel Reservation** Cancels a reservation. - Action **Create Expense** Records an expense or extra against a listing, for owner statements. - Action **Create Listing** Creates a listing. - Action **Create Reservation** Creates a reservation on a listing for a guest and dates. - Action **Delete Listing** Deletes a listing. - Action **Delete Task** Deletes a task. - Action **Find a Reservation** Returns a reservation by its Hostaway reservation ID, with the guest, dates, price and status. - Action **Get Listing** Returns a listing by its ID. - Action **Get Listing Calendar** Returns a listing's availability, price and stay rules for each day in a date range. - Action **Get Task** Returns a task by its ID. - Action **List Conversation Messages** Returns the messages in a guest conversation. - Action **List Conversations** Returns guest conversations, newest first. - Action **List Listings** Returns the listings in the account, optionally filtered by name, city or country. - Action **List Reservation Custom Fields** Returns the reservation custom fields defined in the account, with the IDs used to set their values. - Action **List Tasks** Returns tasks, optionally for one reservation or status. - Action **List Users** Returns the users in the Hostaway account. - Action **Reply to Review** Posts a public host reply to a guest review. - Action **Search Reservations** Finds reservations by listing, guest, channel or arrival and departure dates. - Action **Update Listing** Updates the name, address, price or capacity of a listing. Blank fields are left unchanged. - Action **Update Listing Calendar** Blocks or opens days on a listing calendar, or changes their price and stay rules. - Action **Update Reservation** Updates the dates, guest details, price or notes of a reservation. Blank fields are left unchanged. - Action **Update Reservation Custom Fields** Sets values for reservation custom fields you created in Hostaway. - Action **Update Task** Updates a task. Blank fields are left unchanged. - Trigger **New or Updated Incident** Triggers when an incident (alert) on the chosen ilert alert source is created or changes: assigned, escalated, accepted, raised, commented on, resolved, or a responder is added or removed. - Action **Accept Incident** Accepts a pending ilert alert (formerly called an incident) on behalf of the connected user, stopping its escalation, and returns the updated alert. - Action **Add Alert** Creates an alert in ilert on the chosen alert source, which then escalates according to the source's escalation policy (or a policy or responders you specify). - Action **Add maintenance window** Creates a maintenance window in ilert that suppresses alerts for the chosen alert sources and services between a start and end time. - Action **Create Incident** Creates a new incident in ilert, optionally marking affected services and adding responders. Depending on the affected services, subscribers may be notified. - Action **Find User on Call** Finds the user currently on call for an on-call schedule, along with the start and end of their current shift. Returns found=false when nobody is on call. - Action **Get alert** Returns a single ilert alert by its id, including its summary, status, priority, alert source, escalation policy and responders. - Action **Get incident** Returns a single ilert incident by its id, including its status, severity, affected services and responders. - Action **Get maintenance window** Fetches a maintenance window by ID. An error occurs if the maintenance window is not found. - Action **List Alert Sources** Returns all alert sources in your ilert account, including each source's integration type, integration key, status and escalation policy. - Action **List incidents** Returns the incidents in your ilert account, optionally filtered by status, affected service, severity and declaration date. - Action **List users** Returns the users in your ilert account, with their name, email, role and contact settings. - Action **Resolve Incident** Resolves an ilert alert (formerly called an incident), closing it and stopping further escalation. ## Each app on its own - [ **Hostaway** Hostaway is a property management system with a built-in channel manager software that lets you manage...](https://apiant.ai/connections/hostaway) - [ **ilert** ilert is a platform for alerting, on-call management, and status pages.](https://apiant.ai/connections/ilert) Reviews ## What our customers say ## More from Hostaway - [ **Hostaway to HubSpot** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hostaway-to-hubspot) - [ **Hostaway to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/hostaway-to-salesforce) - [ **Hostaway to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/hostaway-to-slack) - [ **Hostaway to Mailchimp** Mailchimp marketing automation and email platform.](https://apiant.ai/connect/hostaway-to-mailchimp) - [ **Hostaway to Stripe** Stripe is a payment processing platform for online businesses.](https://apiant.ai/connect/hostaway-to-stripe) - [ **Hostaway to Shopify** Shopify is a commerce platform for online stores and retail point-of-sale.](https://apiant.ai/connect/hostaway-to-shopify) ## More into ilert - [ **HubSpot to ilert** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-ilert) - [ **Google Sheets to ilert** Google Sheets is Google's online spreadsheet app for creating, editing and sharing spreadsheets.](https://apiant.ai/connect/google-sheets-to-ilert) - [ **Gmail to ilert** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-ilert) - [ **Google Calendar to ilert** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-ilert) - [ **Google Drive to ilert** Google Drive is a cloud storage solution for uploading, sharing, and collaborating on files across devices...](https://apiant.ai/connect/google-drive-to-ilert) - [ **ActiveCampaign to ilert** ActiveCampaign is a marketing automation, email marketing, and CRM platform.](https://apiant.ai/connect/activecampaign-to-ilert) Questions ## Hostaway and ilert, answered ### ### What can start an automation from Hostaway? Any of Hostaway's 3 triggers in the catalog, including New Listing, New Review and New Task. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in ilert when something happens in Hostaway? Any of ilert's 12 actions, including Create Incident, Accept Incident, Add Alert and Add maintenance window. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from ilert to Hostaway? Yes. When something happens in ilert, your agent can act in Hostaway too. This page covers both directions: ilert's triggers and Hostaway's actions are listed here as well. ### ### Do I have to build a connector for Hostaway or ilert? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use Hostaway and ilert without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.