Integration
Connect Hiver and Request Tracker (RT)
When New Inbound Conversation fires in Hiver, your agent runs Create Ticket in Request Tracker (RT), or Ticket Created in Request Tracker (RT) to Find Inbox User by Email in Hiver. Describe the whole flow and it is built, tested on every scenario and kept running.
What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it.
Build solutions, not workarounds.
What do you want Hiver and Request Tracker (RT) to do together?
Ask the assistant
Connect your AI client
Give your AI client this address.
https://mcp.apiant.aiOne connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser.
Set it up in your client
Claude Code
Run this in the directory you want to work in.
claude mcp add --transport http -s project apiant-ai https://mcp.apiant.aiStart Claude Code there, approve the server, and sign in in the browser page it opens.
Claude Code guide (opens in a new tab)Claude, web and desktop
Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first.
Setup guide (opens in a new tab)Cursor
Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser.
Setup guide (opens in a new tab)Zed
Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server.
Setup guide (opens in a new tab)Codex and the ChatGPT desktop app
Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in.
Setup guide (opens in a new tab)Any other MCP client
Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection.
Setup guide (opens in a new tab)Example flows
What Hiver and Request Tracker (RT) can do together
From Hiver to Request Tracker (RT)
When New Inbound Conversation in Hiver
then Create Ticket in Request Tracker (RT)
From Request Tracker (RT) to Hiver
Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships.
Everything your agent can do with Hiver and Request Tracker (RT)
Triggers and actions 4 triggers · 30 actions
- New Inbound Conversation
Triggers when a new conversation appears in a shared inbox.
- Create Note
Adds an internal note to a conversation, optionally as a reply to another note.
- Create Shared Draft
Creates a shared reply draft on a conversation that inbox members can review and send.
- Create Tag
Creates a tag in a shared inbox, with an optional color and description.
- Find Inbox User by Email
Finds a user in a shared inbox by exact email address.
- Find Tag by Name
Finds tags in a shared inbox by name.
- Get Conversation
Returns one conversation in a shared inbox, with its status, assignee, tags, permalinks and message IDs.
- Get Inbox
Returns one shared inbox by its ID, including its name, email address and whether Hiver still has mailbox access.
- List Conversations
Returns the conversations in a shared inbox, newest first, with status, assignee, tags and permalinks.
- List Inboxes
Returns the shared inboxes in your Hiver account, with each inbox's ID, name and email address.
- List Inbox Tags
Returns the tags defined in a shared inbox.
- List Inbox Users
Returns the users who belong to a shared inbox, with their names, emails and phone numbers.
- Ticket Correspondence
Triggers when a ticket is replied to (that is, corresponded with).
- Ticket Created
Triggers when a new Request Tracker ticket is created.
- Ticket Status Changed
Triggers when a Request Tracker ticket changes status. Can watch for any status change or only for changes to a specific status.
- Add asset
Create an asset.
- Add user
Create a user.
- Comment on a Ticket
Add an internal comment to a ticket and send to any internal watchers.
- Create Ticket
Create a new ticket in Request Tracker.
- Find Attachment
Locate an attachment by ID.
- Find Ticket
Locate a ticket by ID.
- Find Tickets
Issue a query to find matching tickets.
- Find Transaction
Find a transaction by ID
- Get asset
Retrieves one asset by ID: name, description, status, catalog, owner, held by, contact, custom fields.
- Get queue
Get a queue by id or name.
- Get user
Get a user by id or name.
- List queues
List all queues visible to user.
- List ticket history
List transactions of a ticket.
- Reply to a Ticket
Reply to the requestor and any internal or external watchers of a ticket.
- Update ticket
General ticket update (Owner, Priority, Queue, custom fields).
- Update Ticket Due Date
Update the due date of a ticket.
- Update Ticket Status
Update the status of a ticket.
- Update Ticket Subject
Update the subject of a ticket.
- Update user
Update a user.
No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.
Each app on its own
Reviews
What our customers say
More from Hiver
Hiver to HubSpotHubSpot is your all-in-one stop for all of your marketing software needs.
Hiver to SalesforceSalesforce is a leading enterprise customer relationship management (CRM) platform.
Hiver to SlackSlack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...
Hiver to MailchimpMailchimp marketing automation and email platform.
Hiver to StripeStripe is a payment processing platform for online businesses.
Hiver to ShopifyShopify is a commerce platform for online stores and retail point-of-sale.
More into Request Tracker (RT)
Google Sheets to Request Tracker (RT)Google Sheets is Google's online spreadsheet app for creating, editing and sharing spreadsheets.
Gmail to Request Tracker (RT)Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...
Google Calendar to Request Tracker (RT)Google Calendar is a time management tool providing scheduling features, event reminders, and integration...
Google Drive to Request Tracker (RT)Google Drive is a cloud storage solution for uploading, sharing, and collaborating on files across devices...
Questions
Hiver and Request Tracker (RT), answered
What can start an automation from Hiver?
Any of Hiver's 1 trigger in the catalog, including New Inbound Conversation. Describe the moment in plain language and your agent picks the right one.
What can your agent do in Request Tracker (RT) when something happens in Hiver?
Any of Request Tracker (RT)'s 19 actions, including Create Ticket, Update ticket, Update Ticket Due Date and Update Ticket Status. Your agent maps the data both ways and tests every scenario before it ships.
Can it also run from Request Tracker (RT) to Hiver?
Yes. When something happens in Request Tracker (RT), your agent can act in Hiver too. This page covers both directions: Request Tracker (RT)'s triggers and Hiver's actions are listed here as well.
Do I have to build a connector for Hiver or Request Tracker (RT)?
No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running.
Can my AI client use Hiver and Request Tracker (RT) without building an automation?
Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both.
What happens when something fails?
Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships.
Is there a free plan?
Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.