--- title: "Connect HelpSpot to OpenAlex - APIANT.ai" description: "When \"New Request\" fires in HelpSpot, your agent runs \"Classify text topics\" in OpenAlex." canonical: "https://apiant.ai/connect/helpspot-to-openalex" --- # Connect HelpSpot to OpenAlex When **New Request** fires in [HelpSpot](https://apiant.ai/connections/helpspot), your agent runs **Classify text topics** in [OpenAlex](https://apiant.ai/connections/openalex). Describe the whole flow and it is built, tested on every scenario and kept running. HelpSpot **2** triggers HelpSpot **4** actions OpenAlex **7** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want HelpSpot and OpenAlex to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What HelpSpot can start in OpenAlex - When **New Request** in HelpSpot then **Classify text topics** in OpenAlex - When **Update** in HelpSpot then **Find entities by autocomplete** in OpenAlex Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with HelpSpot and OpenAlex ## Triggers and actions 2 triggers · 11 actions - Trigger **New Request** Triggers when a new request is created. - Trigger **Update** Triggers when a request is updated. - Action **Create a New Request** Creates a new request. Please note that one of the following is required; first name, last name, user id, email, or phone. - Action **Get request** Get one request by xRequest id. - Action **List categories** List request categories. - Action **Update an Existing Request** Updates a request. Please note that xRequest id is required. - Action **Classify text topics** Classify arbitrary text (e.g. title/abstract) into OpenAlex topics ("Aboutness" endpoint). - Action **Find entities by autocomplete** Type-ahead search across a given entity type (works, authors, sources, institutions, etc), returning quick display hints. - Action **Get funder** Get a single funder by OpenAlex ID. - Action **Get publisher** Get a single publisher by OpenAlex ID. - Action **Get source** Get a single source by OpenAlex ID or external ID (ISSN etc). - Action **List publishers** List/search publishers with filter/search params. - Action **List topics** List/search research topics with filter/search params. ## Each app on its own - [ **HelpSpot** HelpSpot is a web based help desk software tool, making it easy for teams of all sizes to provide amazing...](https://apiant.ai/connections/helpspot) - [ **OpenAlex** OpenAlex is an open catalog of the global scholarly record.](https://apiant.ai/connections/openalex) Reviews ## What our customers say ## More from HelpSpot - [ **HelpSpot to HubSpot** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/helpspot-to-hubspot) - [ **HelpSpot to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/helpspot-to-salesforce) - [ **HelpSpot to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/helpspot-to-slack) - [ **HelpSpot to Mailchimp** Mailchimp marketing automation and email platform.](https://apiant.ai/connect/helpspot-to-mailchimp) - [ **HelpSpot to Stripe** Stripe is a payment processing platform for online businesses.](https://apiant.ai/connect/helpspot-to-stripe) - [ **HelpSpot to Shopify** Shopify is a commerce platform for online stores and retail point-of-sale.](https://apiant.ai/connect/helpspot-to-shopify) ## More into OpenAlex - [ **HubSpot to OpenAlex** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-openalex) - [ **Salesforce to OpenAlex** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/salesforce-to-openalex) - [ **Slack to OpenAlex** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/slack-to-openalex) - [ **Google Sheets to OpenAlex** Google Sheets](https://apiant.ai/connect/google-sheets-to-openalex) - [ **Gmail to OpenAlex** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-openalex) - [ **Google Calendar to OpenAlex** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-openalex) Questions ## HelpSpot and OpenAlex, answered ### ### What can start an automation from HelpSpot? Any of HelpSpot's 2 triggers in the catalog, including New Request and Update. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in OpenAlex when something happens in HelpSpot? Any of OpenAlex's 7 actions, including Classify text topics, Find entities by autocomplete, Get funder and Get publisher. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from OpenAlex to HelpSpot? OpenAlex has no triggers in the catalog today, so automations start in HelpSpot. If you need the other direction, ask: your agent reads OpenAlex's API documentation and adds it. ### ### Do I have to build a connector for HelpSpot or OpenAlex? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use HelpSpot and OpenAlex without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.