--- title: "Connect HelpSpace to PagerDuty Events API - APIANT.ai" description: "When \"New Customer\" fires in HelpSpace, your agent runs \"Send Change Event\" in PagerDuty Events API." canonical: "https://apiant.ai/connect/helpspace-to-pagerduty-events-api" --- # Connect HelpSpace to PagerDuty Events API When **New Customer** fires in [HelpSpace](https://apiant.ai/connections/helpspace), your agent runs **Send Change Event** in [PagerDuty Events API](https://apiant.ai/connections/pagerduty-events-api). Describe the whole flow and it is built, tested on every scenario and kept running. HelpSpace **1** trigger HelpSpace **15** actions PagerDuty Events API **3** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want HelpSpace and PagerDuty Events API to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What HelpSpace can start in PagerDuty Events API - When **New Customer** in HelpSpace then **Send Change Event** in PagerDuty Events API - When **New Customer** in HelpSpace then **Change Alert State** in PagerDuty Events API Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with HelpSpace and PagerDuty Events API ## Triggers and actions 1 trigger · 18 actions - Trigger **New Customer** Triggers when a new customer is created. - Action **Add organization** Create an organization. - Action **Add task** Create a task. - Action **Add task comment** Add a comment to a task. - Action **Customer Create** Creates a new Customer - Action **Customer Delete** Deletes a Customer - Action **Customer Update** Updates a Customer - Action **Delete organization** Delete an organization. - Action **Delete task** Delete a task. - Action **Get customer** Get a customer by id. - Action **Get organization** Get an organization by id. - Action **List customers** List all customers. - Action **List organizations** List all organizations. - Action **List tasks** List tasks. - Action **Update organization** Update an organization. - Action **Update task** Update a task. - Action **Change Alert State** Acknowledge or resolve an existing PagerDuty alert via the Events API v2, using its dedup key. - Action **Send Change Event** Record a non-alerting change event (deploy, config change) in PagerDuty via the Events API v2. - Action **Trigger Alert** Trigger a new PagerDuty alert via the Events API v2. ## Each app on its own - [ **HelpSpace** HelpSpace is a well-rounded customer service tool including a team inbox, intuitive interface, self-service...](https://apiant.ai/connections/helpspace) - [ **PagerDuty Events API** PagerDuty Events API v2 — send alert events (trigger/acknowledge/resolve) and change events using a service...](https://apiant.ai/connections/pagerduty-events-api) Reviews ## What our customers say ## More from HelpSpace - [ **HelpSpace to MineSkin** Client implementations: Java.](https://apiant.ai/connect/helpspace-to-mineskin) - [ **HelpSpace to Portscan** Scans the requesting client's IP for open TCP ports with fast or deep modes on IPv4/IPv6](https://apiant.ai/connect/helpspace-to-portscan) - [ **HelpSpace to HubSpot** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/helpspace-to-hubspot) - [ **HelpSpace to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/helpspace-to-salesforce) - [ **HelpSpace to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/helpspace-to-slack) - [ **HelpSpace to Mailchimp** Mailchimp marketing automation and email platform.](https://apiant.ai/connect/helpspace-to-mailchimp) ## More into PagerDuty Events API - [ **Hex to PagerDuty Events API** Hex is a data science and analytics platform for building collaborative data projects and notebooks](https://apiant.ai/connect/hex-to-pagerduty-events-api) - [ **HubSpot to PagerDuty Events API** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-pagerduty-events-api) - [ **Salesforce to PagerDuty Events API** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/salesforce-to-pagerduty-events-api) - [ **Slack to PagerDuty Events API** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/slack-to-pagerduty-events-api) - [ **Google Sheets to PagerDuty Events API** Google Sheets](https://apiant.ai/connect/google-sheets-to-pagerduty-events-api) - [ **Gmail to PagerDuty Events API** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-pagerduty-events-api) Questions ## HelpSpace and PagerDuty Events API, answered ### ### What can start an automation from HelpSpace? Any of HelpSpace's 1 trigger in the catalog, including New Customer. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in PagerDuty Events API when something happens in HelpSpace? Any of PagerDuty Events API's 3 actions, including Send Change Event, Change Alert State and Trigger Alert. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from PagerDuty Events API to HelpSpace? PagerDuty Events API has no triggers in the catalog today, so automations start in HelpSpace. If you need the other direction, ask: your agent reads PagerDuty Events API's API documentation and adds it. ### ### Do I have to build a connector for HelpSpace or PagerDuty Events API? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use HelpSpace and PagerDuty Events API without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.