--- title: "Connect HelpDesk and Voog - APIANT.ai" description: "When \"New Message in a Ticket\" fires in HelpDesk, your agent runs \"Update order\" in Voog." canonical: "https://apiant.ai/connect/helpdesk-to-voog" --- # Connect HelpDesk and Voog When **New Message in a Ticket** fires in [HelpDesk](https://apiant.ai/connections/helpdesk), your agent runs **Update order** in [Voog](https://apiant.ai/connections/voog), or **Order Created** in Voog to **Add Followers to Ticket** in HelpDesk. Describe the whole flow and it is built, tested on every scenario and kept running. HelpDesk **2** triggers HelpDesk **20** actions Voog **5** triggers Voog **15** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want HelpDesk and Voog to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What HelpDesk and Voog can do together ### From HelpDesk to Voog - When **New Message in a Ticket** in HelpDesk then **Update order** in Voog - When **New Ticket** in HelpDesk then **Add article** in Voog ### From Voog to HelpDesk - When **Order Created** in Voog then **Add Followers to Ticket** in HelpDesk - When **Order Updated** in Voog then **Add Tags to Ticket** in HelpDesk Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with HelpDesk and Voog ## Triggers and actions 7 triggers · 35 actions - Trigger **New Message in a Ticket** - Trigger **New Ticket** - Action **Add Canned Response** Create a new canned response. - Action **Add Followers to Ticket** - Action **Add Tags to Ticket** - Action **Create Ticket** - Action **Create Upload Transaction** - Action **Delete Canned Response** Delete a canned response by ID. - Action **Delete Ticket** Delete a ticket by ID. - Action **Find Tickets** - Action **Get Agent** Retrieve a single agent by ID. - Action **Get Canned Response** Retrieve a single canned response by ID. - Action **Get Team** Retrieve a single team by ID. - Action **Get Ticket** Retrieve a single ticket by ID. - Action **List Agents** List all agents. - Action **List Canned Responses** List all canned responses. - Action **List Teams** List all teams. - Action **Update Agent** Update an existing agent by ID. - Action **Update Canned Response** Update an existing canned response by ID. - Action **Update Team** Update an existing team by ID. - Action **Update Ticket / Send Reply** - Action **Upload Attachment During Transaction** - Trigger **Order Cancelled** Triggers when an order in the Voog online store is cancelled, delivering the cancelled order. - Trigger **Order Created** Triggers when a new order is placed in the Voog online store. - Trigger **Order Paid** Triggers when an order in your Voog online store is paid. - Trigger **Order Shipped** Triggers when an order in your Voog online store is marked as shipped. - Trigger **Order Updated** Triggers when an order in your Voog store is updated, for example when its status, payment or shipping details change. - Action **Add article** Creates a new article (blog post) on a blog page of your Voog site, with its title, excerpt, body, tags and publishing state. - Action **Add product** Creates a new product in your Voog online store with its name, price, status, stock, images, variants and categories. - Action **Checkout cart** Checks out a Voog shopping cart, turning it into a new store order. - Action **Create cart** Creates a shopping cart in the Voog online store with the chosen products, customer and shipping details, ready for checkout. - Action **Delete product** Deletes a product, including all of its variants, from your Voog online store. - Action **Get article** Returns a single blog article, including its title, excerpt, body, tags, author, blog page and custom data. - Action **Get cart** Returns a single shopping cart from your Voog store, including its totals, customer, shipping method and custom checkout field values. - Action **Get order** Returns a single store order, including its customer, amounts, statuses, line items and billing and shipping addresses. - Action **Get product** Returns a single product from your Voog online store, including its price, stock, status and, optionally, its variants, translations and categories. - Action **List orders** Returns the online store's orders, optionally filtered by status, payment status, shipping status, customer email or date, with line items and addresses when requested. - Action **List pages** Returns the pages of your Voog site, optionally narrowed by type, language, parent page, path or a search phrase. - Action **List people** Returns the people (site users with admin access) on your Voog site, optionally filtered by email, name, activation status or owner status. - Action **List products** Returns the products in your Voog online store, optionally filtered by status, name, SKU, category or date, with variants and other details on request. - Action **Update order** Updates an order in your Voog store: its status, payment or shipping status, note, customer details, billing and shipping addresses, and custom checkout field values. Returns the updated order. - Action **Update product** Updates an existing product in your Voog online store, such as its name, price, stock, images, categories or variant options. Only the fields you fill in are changed. ## Each app on its own - [ **HelpDesk** HelpDesk is a ticketing software for effortless customer support](https://apiant.ai/connections/helpdesk) - [ **Voog** Voog is a website builder platform that helps you build websites with e-commerce.](https://apiant.ai/connections/voog) Reviews ## What our customers say ## More from HelpDesk - [ **HelpDesk to Geocode.xyz** Geocode.xyz is a worldwide geocoding service.](https://apiant.ai/connect/helpdesk-to-geocode-xyz) - [ **HelpDesk to LinkedIn** LinkedIn is a professional networking platform enabling job seekers, companies, and thought leaders to...](https://apiant.ai/connect/helpdesk-to-linkedin) - [ **HelpDesk to Facebook** Facebook is a social media and advertising platform used by individuals and businesses to connect, share...](https://apiant.ai/connect/helpdesk-to-facebook) - [ **HelpDesk to Anthropic** Anthropic builds Claude, a family of large language models.](https://apiant.ai/connect/helpdesk-to-anthropic) - [ **HelpDesk to Supabase** Supabase is an open-source backend-as-a-service providing a Postgres database, authentication, storage, and...](https://apiant.ai/connect/helpdesk-to-supabase) - [ **HelpDesk to ElevenLabs** ElevenLabs is an AI audio research and deployment company.](https://apiant.ai/connect/helpdesk-to-elevenlabs) ## More into Voog - [ **HubSpot to Voog** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-voog) - [ **Salesforce to Voog** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/salesforce-to-voog) - [ **Slack to Voog** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/slack-to-voog) - [ **Google Sheets to Voog** Google Sheets](https://apiant.ai/connect/google-sheets-to-voog) - [ **Gmail to Voog** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-voog) - [ **Google Calendar to Voog** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-voog) Questions ## HelpDesk and Voog, answered ### ### What can start an automation from HelpDesk? Any of HelpDesk's 2 triggers in the catalog, including New Message in a Ticket and New Ticket. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Voog when something happens in HelpDesk? Any of Voog's 15 actions, including Create cart, Update order, Update product and Add article. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Voog to HelpDesk? Yes. When something happens in Voog, your agent can act in HelpDesk too. This page covers both directions: Voog's triggers and HelpDesk's actions are listed here as well. ### ### Do I have to build a connector for HelpDesk or Voog? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use HelpDesk and Voog without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.