Integration
Connect HelpDesk and Vision6
When New Message in a Ticket fires in HelpDesk, your agent runs Add a Contact in Vision6, or Contact Was Added in Vision6 to Add Followers to Ticket in HelpDesk. Describe the whole flow and it is built, tested on every scenario and kept running.
What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it.
Build solutions, not workarounds.
What do you want HelpDesk and Vision6 to do together?
Ask the assistant
Connect your AI client
Give your AI client this address.
https://mcp.apiant.aiAny client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser.
Set it up in your client
Claude Code
Run this in the directory you want to work in.
claude mcp add --transport http -s project apiant-ai https://mcp.apiant.aiStart Claude Code there, approve the server, and sign in in the browser page it opens.
Claude Code guide (opens in a new tab)Claude, web and desktop
Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first.
Setup guide (opens in a new tab)Cursor
Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser.
Setup guide (opens in a new tab)Zed
Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server.
Setup guide (opens in a new tab)Codex and the ChatGPT desktop app
Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in.
Setup guide (opens in a new tab)Any other MCP client
Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection.
Setup guide (opens in a new tab)Example flows
What HelpDesk and Vision6 can do together
From HelpDesk to Vision6
When New Message in a Ticket in HelpDesk
then Add a Contact in Vision6
From Vision6 to HelpDesk
Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships.
Everything your agent can do with HelpDesk and Vision6
Triggers and actions 6 triggers · 33 actions
- New Message in a Ticket
- New Ticket
- Add Canned Response
Create a new canned response.
- Add Followers to Ticket
- Add Tags to Ticket
- Create Ticket
- Create Upload Transaction
- Delete Canned Response
Delete a canned response by ID.
- Delete Ticket
Delete a ticket by ID.
- Find Tickets
- Get Agent
Retrieve a single agent by ID.
- Get Canned Response
Retrieve a single canned response by ID.
- Get Team
Retrieve a single team by ID.
- Get Ticket
Retrieve a single ticket by ID.
- List Agents
List all agents.
- List Canned Responses
List all canned responses.
- List Teams
List all teams.
- Update Agent
Update an existing agent by ID.
- Update Canned Response
Update an existing canned response by ID.
- Update Team
Update an existing team by ID.
- Update Ticket / Send Reply
- Upload Attachment During Transaction
- Contact Was Added
Triggered when a contact is added to the chosen list.
- Contact Was Deactivated
Triggered when a contact in the chosen list is deactivated.
- Contact Was Unsubscribed
Triggered when a contact in the chosen list unsubscribes from email.
- Contact Was Updated
Triggered when a contact in the chosen list is updated.
- Add a Contact
Adds one or more contacts to a Vision6 list and returns how many were sent. Vision6 does not return the new contact IDs; use Find contacts by criteria to look them up.
- Add field
Adds a new field to a Vision6 list and returns the new field's ID.
- Add list
Creates a new contact list in a Vision6 folder.
- Deactivate a Contact
Deactivates a contact in a Vision6 list so they no longer receive messages sent to that list.
- Delete a Contact
Deletes a contact from a Vision6 list.
- Find contacts by criteria
Returns the contacts in a list that match the search conditions you supply.
- Find messages by criteria
Returns the email and SMS messages that match your search criteria, such as subject, name or folder.
- List lists
Returns the contact lists in your Vision6 account, optionally filtered by search criteria and sorted.
- Reactivate a Contact
Reactivates a previously deactivated contact in a Vision6 list so they receive messages again.
- Send transactional email
Sends an email with the supplied subject and content to up to 100 recipients, adding or updating them as contacts on the chosen list.
- Subscribe a Contact
Subscribes a single contact to a Vision6 list, triggering the list's subscribe campaigns and autoresponders, and returns the contact's ID.
- Unsubscribe a Contact
Unsubscribes every contact with the given email address or mobile number from a list and adds them to the Unsubscriber List.
- Update a Contact
Updates one or more existing contacts in a Vision6 list with new field values.
No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.
Each app on its own
Reviews
What our customers say
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Questions
HelpDesk and Vision6, answered
What can start an automation from HelpDesk?
Any of HelpDesk's 2 triggers in the catalog, including New Message in a Ticket and New Ticket. Describe the moment in plain language and your agent picks the right one.
What can your agent do in Vision6 when something happens in HelpDesk?
Any of Vision6's 13 actions, including Send transactional email, Update a Contact, Add a Contact and Add field. Your agent maps the data both ways and tests every scenario before it ships.
Can it also run from Vision6 to HelpDesk?
Yes. When something happens in Vision6, your agent can act in HelpDesk too. This page covers both directions: Vision6's triggers and HelpDesk's actions are listed here as well.
Do I have to build a connector for HelpDesk or Vision6?
No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running.
What happens when something fails?
Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships.
Is there a free plan?
Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.