--- title: "Connect HelpDesk and Uscreen - APIANT.ai" description: "When \"New Message in a Ticket\" fires in HelpDesk, your agent runs \"Revoke Customer Access\" in Uscreen." canonical: "https://apiant.ai/connect/helpdesk-to-uscreen" --- # Connect HelpDesk and Uscreen When **New Message in a Ticket** fires in [HelpDesk](https://apiant.ai/connections/helpdesk), your agent runs **Revoke Customer Access** in [Uscreen](https://apiant.ai/connections/uscreen), or **New Invoice** in Uscreen to **Add Followers to Ticket** in HelpDesk. Describe the whole flow and it is built, tested on every scenario and kept running. HelpDesk **2** triggers HelpDesk **20** actions Uscreen **4** triggers Uscreen **30** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want HelpDesk and Uscreen to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What HelpDesk and Uscreen can do together ### From HelpDesk to Uscreen - When **New Message in a Ticket** in HelpDesk then **Revoke Customer Access** in Uscreen - When **New Ticket** in HelpDesk then **Get Customer** in Uscreen ### From Uscreen to HelpDesk - When **New Invoice** in Uscreen then **Add Followers to Ticket** in HelpDesk - When **New User** in Uscreen then **Add Tags to Ticket** in HelpDesk Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with HelpDesk and Uscreen ## Triggers and actions 6 triggers · 50 actions - Trigger **New Message in a Ticket** - Trigger **New Ticket** - Action **Add Canned Response** Create a new canned response. - Action **Add Followers to Ticket** - Action **Add Tags to Ticket** - Action **Create Ticket** - Action **Create Upload Transaction** - Action **Delete Canned Response** Delete a canned response by ID. - Action **Delete Ticket** Delete a ticket by ID. - Action **Find Tickets** - Action **Get Agent** Retrieve a single agent by ID. - Action **Get Canned Response** Retrieve a single canned response by ID. - Action **Get Team** Retrieve a single team by ID. - Action **Get Ticket** Retrieve a single ticket by ID. - Action **List Agents** List all agents. - Action **List Canned Responses** List all canned responses. - Action **List Teams** List all teams. - Action **Update Agent** Update an existing agent by ID. - Action **Update Canned Response** Update an existing canned response by ID. - Action **Update Team** Update an existing team by ID. - Action **Update Ticket / Send Reply** - Action **Upload Attachment During Transaction** - Trigger **New Invoice** Triggers when a new invoice is created in your Uscreen storefront. - Trigger **New User** Triggers when a new customer is added to your Uscreen storefront. - Trigger **New Video View** Triggers when a customer views a video in your Uscreen storefront. - Trigger **User Updated** Triggers when a customer in your Uscreen storefront is added or updated. - Action **Cancel Customer Subscription** Cancels the customer's active subscription. - Action **Create Group** Creates a team group on a subscription plan. - Action **Delete Group** Deletes a team group. - Action **Generate Sign-On Link** Generates a single sign-on link that logs the customer into your storefront. - Action **Get Content** Returns one video, collection or live event. - Action **Get Customer** Returns one customer by ID or email. - Action **Get Customer Access** Returns one access record for a customer. - Action **Get Customer Subscription** Returns the customer's active subscription. - Action **Get Invoice** Returns one invoice by ID. - Action **Get Offer** Returns one offer by ID. - Action **Get Playlist Item** Returns one playlist item of a collection. - Action **Get Total Watch Time** Returns total watch time for a customer or content in a date range. - Action **Get Video** Returns one uploaded video by ID. - Action **Get Video Views** Returns video view records for a customer or content in a date range. - Action **Get Video Views Summary** Returns view counts and watch time per customer and video in a date range. - Action **List Contents** Returns a page of videos, collections and live events. - Action **List Customer Accesses** Returns the bundles and subscriptions a customer has access to. - Action **List Customers** Returns a page of customers, optionally filtered by a date range. - Action **List Email Topics** Returns your storefront's email topics. - Action **List Group Members** Returns the members of a team group. - Action **List Groups** Returns a page of team groups. - Action **List Invoices** Returns a page of invoices, optionally filtered by date range. - Action **List Offers** Returns your subscription, bundle and rental offers. - Action **List Playlist Items** Returns the playlist items and files of a collection. - Action **List Videos** Returns a page of uploaded videos. - Action **Publish Content** Publishes a video, collection or live event. - Action **Remove Group Member** Removes a person from a team group. - Action **Revoke Customer Access** Revokes a customer's access to a bundle or subscription. - Action **Schedule Content** Schedules a video or collection for future publication. - Action **Unpublish Content** Unpublishes a video, collection or live event. ## Each app on its own - [ **HelpDesk** HelpDesk is a ticketing software for effortless customer support](https://apiant.ai/connections/helpdesk) - [ **Uscreen** Uscreen is a fully hosted video platform enabling you to sell and distribute your videos online.](https://apiant.ai/connections/uscreen) Reviews ## What our customers say ## More from HelpDesk - [ **HelpDesk to Geocode.xyz** Geocode.xyz is a worldwide geocoding service.](https://apiant.ai/connect/helpdesk-to-geocode-xyz) - [ **HelpDesk to LinkedIn** LinkedIn is a professional networking platform enabling job seekers, companies, and thought leaders to...](https://apiant.ai/connect/helpdesk-to-linkedin) - [ **HelpDesk to Facebook** Facebook is a social media and advertising platform used by individuals and businesses to connect, share...](https://apiant.ai/connect/helpdesk-to-facebook) - [ **HelpDesk to Anthropic** Anthropic builds Claude, a family of large language models.](https://apiant.ai/connect/helpdesk-to-anthropic) - [ **HelpDesk to Supabase** Supabase is an open-source backend-as-a-service providing a Postgres database, authentication, storage, and...](https://apiant.ai/connect/helpdesk-to-supabase) - [ **HelpDesk to ElevenLabs** ElevenLabs is an AI audio research and deployment company.](https://apiant.ai/connect/helpdesk-to-elevenlabs) ## More into Uscreen - [ **HubSpot to Uscreen** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-uscreen) - [ **Salesforce to Uscreen** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/salesforce-to-uscreen) - [ **Slack to Uscreen** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/slack-to-uscreen) - [ **Google Sheets to Uscreen** Google Sheets is Google's online spreadsheet app for creating, editing and sharing spreadsheets.](https://apiant.ai/connect/google-sheets-to-uscreen) - [ **Gmail to Uscreen** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-uscreen) - [ **Google Calendar to Uscreen** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-uscreen) Questions ## HelpDesk and Uscreen, answered ### ### What can start an automation from HelpDesk? Any of HelpDesk's 2 triggers in the catalog, including New Message in a Ticket and New Ticket. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Uscreen when something happens in HelpDesk? Any of Uscreen's 30 actions, including Create Group, Generate Sign-On Link, Get Content and Get Customer. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Uscreen to HelpDesk? Yes. When something happens in Uscreen, your agent can act in HelpDesk too. This page covers both directions: Uscreen's triggers and HelpDesk's actions are listed here as well. ### ### Do I have to build a connector for HelpDesk or Uscreen? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use HelpDesk and Uscreen without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.