# Connect HelpDesk and Streamtime When **New Message in a Ticket** fires in [HelpDesk](https://apiant.ai/connections/helpdesk), your agent runs **Create Contact** in [Streamtime](https://apiant.ai/connections/streamtime), or **Company Created** in Streamtime to **Add Followers to Ticket** in HelpDesk. Describe the whole flow and it is built, tested on every scenario and kept running. HelpDesk **2** triggers HelpDesk **20** actions Streamtime **8** triggers Streamtime **17** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want HelpDesk and Streamtime to do together? Give your AI client this address. `https://mcp.apiant.ai` Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What HelpDesk and Streamtime can do together ### From HelpDesk to Streamtime - When **New Message in a Ticket** in HelpDesk then **Create Contact** in Streamtime - When **New Ticket** in HelpDesk then **Create Job Comment** in Streamtime ### From Streamtime to HelpDesk - When **Company Created** in Streamtime then **Add Followers to Ticket** in HelpDesk - When **Company Updated** in Streamtime then **Add Tags to Ticket** in HelpDesk Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with HelpDesk and Streamtime ## Triggers and actions 10 triggers · 37 actions - Trigger **New Message in a Ticket** - Trigger **New Ticket** - Action **Add Canned Response** Create a new canned response. - Action **Add Followers to Ticket** - Action **Add Tags to Ticket** - Action **Create Ticket** - Action **Create Upload Transaction** - Action **Delete Canned Response** Delete a canned response by ID. - Action **Delete Ticket** Delete a ticket by ID. - Action **Find Tickets** - Action **Get Agent** Retrieve a single agent by ID. - Action **Get Canned Response** Retrieve a single canned response by ID. - Action **Get Team** Retrieve a single team by ID. - Action **Get Ticket** Retrieve a single ticket by ID. - Action **List Agents** List all agents. - Action **List Canned Responses** List all canned responses. - Action **List Teams** List all teams. - Action **Update Agent** Update an existing agent by ID. - Action **Update Canned Response** Update an existing canned response by ID. - Action **Update Team** Update an existing team by ID. - Action **Update Ticket / Send Reply** - Action **Upload Attachment During Transaction** - Trigger **Company Created** Triggers when a new company is created in Streamtime. - Trigger **Company Updated** Triggers when a company in Streamtime is created or any of its details change. - Trigger **Job Activity** Triggers when a new activity entry (comment, post or update notification) is added to a Streamtime job. - Trigger **Job Comment Created** Triggers when a new comment is posted on a Streamtime job. - Trigger **Job Created** Triggers when a new job is created in Streamtime. - Trigger **Label Added** Triggers when a label is added to a specific Streamtime record (job, quote, invoice, company, contact, etc.), or when a new master label is created for a label type if no record is chosen. - Trigger **Quote Approved** Triggers when a quote is approved in Streamtime. - Trigger **Quote Sent** Triggers when a quote is sent to a client in Streamtime. - Action **Add Label** Adds a label to a job, quote, invoice, logged expense, company, contact, user or job group in Streamtime. - Action **Create Company** Creates a new company (client or supplier) in Streamtime. - Action **Create Contact** Creates a new contact under a company in Streamtime. - Action **Create Expense** Creates a logged expense against a job in Streamtime. - Action **Create Job Comment** Adds a comment to a Streamtime job's activity feed. - Action **Create Job Post** Creates a post in a job's activity feed in Streamtime. - Action **Create Personal ToDo** Creates a personal To Do (a time entry not attached to any job) for a Streamtime user on a given date. - Action **Find Branch** Finds Streamtime branches whose name or external name matches the given branch name. - Action **Find Company** Finds companies in Streamtime that match a search filter, such as a company name. - Action **Find Contact** Searches Streamtime contacts matching a filter and returns the matching contacts. - Action **Find Expense** Finds logged expenses in Streamtime that match a search filter, such as a supplier, job or date condition. - Action **Find Invoice** Finds invoices in Streamtime that match a search filter, such as an invoice number, company or status. - Action **Find Job** Finds jobs that match a search filter, such as a job name or status condition. - Action **Find Quote** Searches Streamtime quotes matching a filter and returns the matching quotes. - Action **Find User** Finds users in your Streamtime organisation by email address or display name. - Action **Get ToDo** Returns a single Streamtime To Do (logged time entry) by its id, including its date, minutes, notes, status and costs. - Action **List Job Activity Entries** Returns the activity entries (comments, posts and update notifications) on a Streamtime job, optionally limited to one activity type. ## Each app on its own - [ **HelpDesk** HelpDesk is a ticketing software for effortless customer support](https://apiant.ai/connections/helpdesk) - [ **Streamtime** Intuitive project management, time tracking with auto-populated to-do lists, deep analytics, team scheduling...](https://apiant.ai/connections/streamtime) Reviews ## What our customers say ## More from HelpDesk - [ **HelpDesk to Geocode.xyz** Geocode.xyz is a worldwide geocoding service.](https://apiant.ai/connect/helpdesk-to-geocode-xyz) - [ **HelpDesk to LinkedIn** LinkedIn is a professional networking platform enabling job seekers, companies, and thought leaders to...](https://apiant.ai/connect/helpdesk-to-linkedin) - [ **HelpDesk to Facebook** Facebook is a social media and advertising platform used by individuals and businesses to connect, share...](https://apiant.ai/connect/helpdesk-to-facebook) - [ **HelpDesk to Anthropic** Anthropic builds Claude, a family of large language models.](https://apiant.ai/connect/helpdesk-to-anthropic) - [ **HelpDesk to GoHighLevel** All-in-one sales and marketing platform agencies white-label and resell to their clients — contacts...](https://apiant.ai/connect/helpdesk-to-gohighlevel) - [ **HelpDesk to Supabase** Supabase is an open-source backend-as-a-service providing a Postgres database, authentication, storage, and...](https://apiant.ai/connect/helpdesk-to-supabase) ## More into Streamtime - [ **HubSpot to Streamtime** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-streamtime) - [ **Salesforce to Streamtime** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/salesforce-to-streamtime) - [ **Slack to Streamtime** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/slack-to-streamtime) - [ **Google Sheets to Streamtime** Google Sheets](https://apiant.ai/connect/google-sheets-to-streamtime) - [ **Gmail to Streamtime** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-streamtime) - [ **Google Calendar to Streamtime** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-streamtime) Questions ## HelpDesk and Streamtime, answered ### ### What can start an automation from HelpDesk? Any of HelpDesk's 2 triggers in the catalog, including New Message in a Ticket and New Ticket. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Streamtime when something happens in HelpDesk? Any of Streamtime's 17 actions, including Create Company, Create Contact, Create Expense and Create Job Comment. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Streamtime to HelpDesk? Yes. When something happens in Streamtime, your agent can act in HelpDesk too. This page covers both directions: Streamtime's triggers and HelpDesk's actions are listed here as well. ### ### Do I have to build a connector for HelpDesk or Streamtime? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.