--- title: "Connect HelpDesk to Splynx - APIANT.ai" description: "When \"New Message in a Ticket\" fires in HelpDesk, your agent runs \"Update Ticket\" in Splynx." canonical: "https://apiant.ai/connect/helpdesk-to-splynx" --- # Connect HelpDesk to Splynx When **New Message in a Ticket** fires in [HelpDesk](https://apiant.ai/connections/helpdesk), your agent runs **Update Ticket** in [Splynx](https://apiant.ai/connections/splynx). Describe the whole flow and it is built, tested on every scenario and kept running. HelpDesk **2** triggers HelpDesk **20** actions Splynx **21** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want HelpDesk and Splynx to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What HelpDesk can start in Splynx - When **New Message in a Ticket** in HelpDesk then **Update Ticket** in Splynx - When **New Ticket** in HelpDesk then **Add Invoice** in Splynx Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with HelpDesk and Splynx ## Triggers and actions 2 triggers · 41 actions - Trigger **New Message in a Ticket** - Trigger **New Ticket** - Action **Add Canned Response** Create a new canned response. - Action **Add Followers to Ticket** - Action **Add Tags to Ticket** - Action **Create Ticket** - Action **Create Upload Transaction** - Action **Delete Canned Response** Delete a canned response by ID. - Action **Delete Ticket** Delete a ticket by ID. - Action **Find Tickets** - Action **Get Agent** Retrieve a single agent by ID. - Action **Get Canned Response** Retrieve a single canned response by ID. - Action **Get Team** Retrieve a single team by ID. - Action **Get Ticket** Retrieve a single ticket by ID. - Action **List Agents** List all agents. - Action **List Canned Responses** List all canned responses. - Action **List Teams** List all teams. - Action **Update Agent** Update an existing agent by ID. - Action **Update Canned Response** Update an existing canned response by ID. - Action **Update Team** Update an existing team by ID. - Action **Update Ticket / Send Reply** - Action **Upload Attachment During Transaction** - Action **Add Invoice** Create a new invoice for a customer. - Action **Add Payment** Records a payment against a Splynx customer. - Action **Convert lead to customer** Convert an existing CRM lead into a customer record. - Action **Create Bundle Service** Creates a new bundle service. - Action **Create Internet Service** Creates a new internet service. - Action **Delete Bundle Service** Deletes a bundle service. - Action **Delete Customer** Deletes a customer in Splynx by ID. - Action **Delete Internet Service** Deletes an Internet service from a Splynx customer. - Action **Get Invoice** Retrieve a single invoice by ID. - Action **Get Ticket** Retrieves a single Splynx support ticket by its ID. - Action **List Invoices** List all invoices, optionally filtered by customer. - Action **List Payments** Lists every payment recorded in the Splynx account. - Action **List Tickets** Lists all support tickets in the Splynx account. - Action **Retrieve Bundle Service Info** Retrieves bundle service info. - Action **Retrieve Customer Info** Retrieves a Splynx customer by ID, including its contacts, labels and additional fields. - Action **Retrieve Internet Service Info** Retrieves internet service info. - Action **Search Customer With Query** Returns the Splynx customers whose attributes exactly match every search value you supply. - Action **Update Bundle Service** Updates a customer's bundle service in Splynx: its description and, optionally, the login or description of Internet services inside the bundle. - Action **Update Customer** Updates an existing Splynx customer. Only the fields you fill in are changed; blank fields are left as they are. - Action **Update Internet Service** Updates an existing Internet service on a Splynx customer. - Action **Update Ticket** Updates an existing Splynx support ticket's subject or status, optionally without notifying the customer or administrators. ## Each app on its own - [ **HelpDesk** HelpDesk is a ticketing software for effortless customer support](https://apiant.ai/connections/helpdesk) - [ **Splynx** Splynx helps local ISPs succeed in a competitive market and build a profitable, fast-growing business.](https://apiant.ai/connections/splynx) Reviews ## What our customers say ## More from HelpDesk - [ **HelpDesk to Geocode.xyz** Geocode.xyz is a worldwide geocoding service.](https://apiant.ai/connect/helpdesk-to-geocode-xyz) - [ **HelpDesk to LinkedIn** LinkedIn is a professional networking platform enabling job seekers, companies, and thought leaders to...](https://apiant.ai/connect/helpdesk-to-linkedin) - [ **HelpDesk to Facebook** Facebook is a social media and advertising platform used by individuals and businesses to connect, share...](https://apiant.ai/connect/helpdesk-to-facebook) - [ **HelpDesk to Anthropic** Anthropic builds Claude, a family of large language models.](https://apiant.ai/connect/helpdesk-to-anthropic) - [ **HelpDesk to Supabase** Supabase is an open-source backend-as-a-service providing a Postgres database, authentication, storage, and...](https://apiant.ai/connect/helpdesk-to-supabase) - [ **HelpDesk to ElevenLabs** ElevenLabs is an AI audio research and deployment company.](https://apiant.ai/connect/helpdesk-to-elevenlabs) ## More into Splynx - [ **HubSpot to Splynx** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-splynx) - [ **Salesforce to Splynx** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/salesforce-to-splynx) - [ **Slack to Splynx** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/slack-to-splynx) - [ **Google Sheets to Splynx** Google Sheets is Google's online spreadsheet app for creating, editing and sharing spreadsheets.](https://apiant.ai/connect/google-sheets-to-splynx) - [ **Gmail to Splynx** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-splynx) - [ **Google Calendar to Splynx** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-splynx) Questions ## HelpDesk and Splynx, answered ### ### What can start an automation from HelpDesk? Any of HelpDesk's 2 triggers in the catalog, including New Message in a Ticket and New Ticket. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Splynx when something happens in HelpDesk? Any of Splynx's 21 actions, including Create Bundle Service, Create Internet Service, Update Bundle Service and Update Customer. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Splynx to HelpDesk? Splynx has no triggers in the catalog today, so automations start in HelpDesk. If you need the other direction, ask: your agent reads Splynx's API documentation and adds it. ### ### Do I have to build a connector for HelpDesk or Splynx? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use HelpDesk and Splynx without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.