--- title: "Connect HelpDesk and Scale Fast - APIANT.ai" description: "When \"New Message in a Ticket\" fires in HelpDesk, your agent runs \"Create Contact\" in Scale Fast." canonical: "https://apiant.ai/connect/helpdesk-to-scale-fast" --- # Connect HelpDesk and Scale Fast When **New Message in a Ticket** fires in [HelpDesk](https://apiant.ai/connections/helpdesk), your agent runs **Create Contact** in [Scale Fast](https://apiant.ai/connections/scale-fast), or **New Contact** in Scale Fast to **Add Followers to Ticket** in HelpDesk. Describe the whole flow and it is built, tested on every scenario and kept running. HelpDesk **2** triggers HelpDesk **20** actions Scale Fast **1** trigger Scale Fast **6** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want HelpDesk and Scale Fast to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What HelpDesk and Scale Fast can do together ### From HelpDesk to Scale Fast - When **New Message in a Ticket** in HelpDesk then **Create Contact** in Scale Fast - When **New Ticket** in HelpDesk then **Find contacts by criteria** in Scale Fast ### From Scale Fast to HelpDesk - When **New Contact** in Scale Fast then **Add Followers to Ticket** in HelpDesk - When **New Contact** in Scale Fast then **Add Tags to Ticket** in HelpDesk Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with HelpDesk and Scale Fast ## Triggers and actions 3 triggers · 26 actions - Trigger **New Message in a Ticket** - Trigger **New Ticket** - Action **Add Canned Response** Create a new canned response. - Action **Add Followers to Ticket** - Action **Add Tags to Ticket** - Action **Create Ticket** - Action **Create Upload Transaction** - Action **Delete Canned Response** Delete a canned response by ID. - Action **Delete Ticket** Delete a ticket by ID. - Action **Find Tickets** - Action **Get Agent** Retrieve a single agent by ID. - Action **Get Canned Response** Retrieve a single canned response by ID. - Action **Get Team** Retrieve a single team by ID. - Action **Get Ticket** Retrieve a single ticket by ID. - Action **List Agents** List all agents. - Action **List Canned Responses** List all canned responses. - Action **List Teams** List all teams. - Action **Update Agent** Update an existing agent by ID. - Action **Update Canned Response** Update an existing canned response by ID. - Action **Update Team** Update an existing team by ID. - Action **Update Ticket / Send Reply** - Action **Upload Attachment During Transaction** - Trigger **New Contact** Triggers when a new contact is added to your Scale Fast account. - Action **Create Contact** Creates a new contact in Scale Fast with an email address and optional name, address, notes and tags. - Action **Delete contact** Deletes a contact from your Scale Fast account. - Action **Find contacts by criteria** Finds contacts whose fields match the criteria you supply, such as first name, last name, email or city. Returns up to 50 matching contacts. - Action **List contact lists** Returns the contact lists in your Scale Fast account, with each list's name and subscriber count. - Action **Subscribe List** Subscribes an existing contact (by ID or email) to a Scale Fast contact list. - Action **Unsubscribe From List** Removes a contact from a Scale Fast contact list, identified by contact ID or email. ## Each app on its own - [ **HelpDesk** HelpDesk is a ticketing software for effortless customer support](https://apiant.ai/connections/helpdesk) - [ **Scale Fast** The All-In-One Software For Running & Scaling Your Business](https://apiant.ai/connections/scale-fast) Reviews ## What our customers say ## More from HelpDesk - [ **HelpDesk to Geocode.xyz** Geocode.xyz is a worldwide geocoding service.](https://apiant.ai/connect/helpdesk-to-geocode-xyz) - [ **HelpDesk to LinkedIn** LinkedIn is a professional networking platform enabling job seekers, companies, and thought leaders to...](https://apiant.ai/connect/helpdesk-to-linkedin) - [ **HelpDesk to Facebook** Facebook is a social media and advertising platform used by individuals and businesses to connect, share...](https://apiant.ai/connect/helpdesk-to-facebook) - [ **HelpDesk to Anthropic** Anthropic builds Claude, a family of large language models.](https://apiant.ai/connect/helpdesk-to-anthropic) - [ **HelpDesk to GoHighLevel** All-in-one sales and marketing platform agencies white-label and resell to their clients — contacts...](https://apiant.ai/connect/helpdesk-to-gohighlevel) - [ **HelpDesk to Supabase** Supabase is an open-source backend-as-a-service providing a Postgres database, authentication, storage, and...](https://apiant.ai/connect/helpdesk-to-supabase) ## More into Scale Fast - [ **HubSpot to Scale Fast** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-scale-fast) - [ **Salesforce to Scale Fast** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/salesforce-to-scale-fast) - [ **Google Sheets to Scale Fast** Google Sheets](https://apiant.ai/connect/google-sheets-to-scale-fast) - [ **Gmail to Scale Fast** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-scale-fast) - [ **Google Calendar to Scale Fast** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-scale-fast) - [ **Google Drive to Scale Fast** Google Drive is a cloud storage solution for uploading, sharing, and collaborating on files across devices...](https://apiant.ai/connect/google-drive-to-scale-fast) Questions ## HelpDesk and Scale Fast, answered ### ### What can start an automation from HelpDesk? Any of HelpDesk's 2 triggers in the catalog, including New Message in a Ticket and New Ticket. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Scale Fast when something happens in HelpDesk? Any of Scale Fast's 6 actions, including Create Contact, Find contacts by criteria, List contact lists and Subscribe List. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Scale Fast to HelpDesk? Yes. When something happens in Scale Fast, your agent can act in HelpDesk too. This page covers both directions: Scale Fast's triggers and HelpDesk's actions are listed here as well. ### ### Do I have to build a connector for HelpDesk or Scale Fast? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use HelpDesk and Scale Fast without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.