Integration
Connect HelpDesk to Rosette Text Analytics
When New Message in a Ticket fires in HelpDesk, your agent runs Extract events in Rosette Text Analytics. Describe the whole flow and it is built, tested on every scenario and kept running.
What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it.
Build solutions, not workarounds.
What do you want HelpDesk and Rosette Text Analytics to do together?
Ask the assistant
Connect your AI client
Give your AI client this address.
https://mcp.apiant.aiOne connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser.
Set it up in your client
Claude Code
Run this in the directory you want to work in.
claude mcp add --transport http -s project apiant-ai https://mcp.apiant.aiStart Claude Code there, approve the server, and sign in in the browser page it opens.
Claude Code guide (opens in a new tab)Claude, web and desktop
Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first.
Setup guide (opens in a new tab)Cursor
Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser.
Setup guide (opens in a new tab)Zed
Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server.
Setup guide (opens in a new tab)Codex and the ChatGPT desktop app
Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in.
Setup guide (opens in a new tab)Any other MCP client
Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection.
Setup guide (opens in a new tab)Example flows
What HelpDesk can start in Rosette Text Analytics
When New Message in a Ticket in HelpDesk
then Extract events in Rosette Text Analytics
Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships.
Everything your agent can do with HelpDesk and Rosette Text Analytics
Triggers and actions 2 triggers · 34 actions
- New Message in a Ticket
- New Ticket
- Add Canned Response
Create a new canned response.
- Add Followers to Ticket
- Add Tags to Ticket
- Create Ticket
- Create Upload Transaction
- Delete Canned Response
Delete a canned response by ID.
- Delete Ticket
Delete a ticket by ID.
- Find Tickets
- Get Agent
Retrieve a single agent by ID.
- Get Canned Response
Retrieve a single canned response by ID.
- Get Team
Retrieve a single team by ID.
- Get Ticket
Retrieve a single ticket by ID.
- List Agents
List all agents.
- List Canned Responses
List all canned responses.
- List Teams
List all teams.
- Update Agent
Update an existing agent by ID.
- Update Canned Response
Update an existing canned response by ID.
- Update Team
Update an existing team by ID.
- Update Ticket / Send Reply
- Upload Attachment During Transaction
- Analyze morphology
Returns morphological analysis of text, such as lemmas, part-of-speech tags, compound components and Han readings.
- Analyze sentiment
Analyzes the positive, negative or neutral sentiment of a text, returning the overall document sentiment and the sentiment toward each entity mentioned.
- Categorize text
Identifies the contextual categories (QAG Tier 1 taxonomy) of a piece of text or a web page, with a confidence for each.
- Deduplicate names
Groups a list of names into clusters of likely duplicates, returning one cluster ID per name in the order supplied.
- Extract entities
Extracts the named entities (people, organizations, places and more) from text or a web page, optionally linking them to a knowledge base.
- Extract events
Extracts events (such as travel or meetings) from a piece of text, returning each event's type, participants and roles, and whether it was negated.
- Extract relationships
Finds the relationships between people, organizations and other entities in a piece of text, returning each subject, predicate, object and a confidence score.
- Extract topics
Returns the key phrases and concepts found in a piece of text or a web page, each with a salience score.
- Identify language
Identifies the language(s) of a piece of text or web page, returning candidate languages ranked by confidence.
- Match addresses
Compares two addresses and returns a similarity score indicating how likely they refer to the same place.
- Match names
Compares two names, in any supported language or script, and returns a similarity score showing how likely they refer to the same person, place or organization.
- Tokenize text
Splits text into a list of tokens (words and punctuation).
- Translate name
Translates a person, place or organization name into another language and script.
- Transliterate text
Transliterates Arabic text between Arabizi (Romanized Arabic) and native Arabic script.
No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.
Each app on its own
Reviews
What our customers say
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Questions
HelpDesk and Rosette Text Analytics, answered
What can start an automation from HelpDesk?
Any of HelpDesk's 2 triggers in the catalog, including New Message in a Ticket and New Ticket. Describe the moment in plain language and your agent picks the right one.
What can your agent do in Rosette Text Analytics when something happens in HelpDesk?
Any of Rosette Text Analytics's 14 actions, including Analyze morphology, Analyze sentiment, Categorize text and Deduplicate names. Your agent maps the data both ways and tests every scenario before it ships.
Can it also run from Rosette Text Analytics to HelpDesk?
Rosette Text Analytics has no triggers in the catalog today, so automations start in HelpDesk. If you need the other direction, ask: your agent reads Rosette Text Analytics's API documentation and adds it.
Do I have to build a connector for HelpDesk or Rosette Text Analytics?
No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running.
Can my AI client use HelpDesk and Rosette Text Analytics without building an automation?
Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both.
What happens when something fails?
Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships.
Is there a free plan?
Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.