Integration
Connect HelpDesk and RepairDesk
When New Message in a Ticket fires in HelpDesk, your agent runs Create a New Ticket in RepairDesk, or Inventory Updated in RepairDesk to Add Followers to Ticket in HelpDesk. Describe the whole flow and it is built, tested on every scenario and kept running.
What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it.
Build solutions, not workarounds.
What do you want HelpDesk and RepairDesk to do together?
Ask the assistant
Connect your AI client
Give your AI client this address.
https://mcp.apiant.aiOne connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser.
Set it up in your client
Claude Code
Run this in the directory you want to work in.
claude mcp add --transport http -s project apiant-ai https://mcp.apiant.aiStart Claude Code there, approve the server, and sign in in the browser page it opens.
Claude Code guide (opens in a new tab)Claude, web and desktop
Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first.
Setup guide (opens in a new tab)Cursor
Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser.
Setup guide (opens in a new tab)Zed
Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server.
Setup guide (opens in a new tab)Codex and the ChatGPT desktop app
Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in.
Setup guide (opens in a new tab)Any other MCP client
Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection.
Setup guide (opens in a new tab)Example flows
What HelpDesk and RepairDesk can do together
From HelpDesk to RepairDesk
When New Message in a Ticket in HelpDesk
then Create a New Ticket in RepairDesk
From RepairDesk to HelpDesk
Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships.
Everything your agent can do with HelpDesk and RepairDesk
Triggers and actions 11 triggers · 27 actions
- New Message in a Ticket
- New Ticket
- Add Canned Response
Create a new canned response.
- Add Followers to Ticket
- Add Tags to Ticket
- Create Ticket
- Create Upload Transaction
- Delete Canned Response
Delete a canned response by ID.
- Delete Ticket
Delete a ticket by ID.
- Find Tickets
- Get Agent
Retrieve a single agent by ID.
- Get Canned Response
Retrieve a single canned response by ID.
- Get Team
Retrieve a single team by ID.
- Get Ticket
Retrieve a single ticket by ID.
- List Agents
List all agents.
- List Canned Responses
List all canned responses.
- List Teams
List all teams.
- Update Agent
Update an existing agent by ID.
- Update Canned Response
Update an existing canned response by ID.
- Update Team
Update an existing team by ID.
- Update Ticket / Send Reply
- Upload Attachment During Transaction
- Employee Commission
Triggers when an employee's payroll report row (pay period, commissions and net pay) appears or changes.
- Inventory Updated
Triggers when an inventory item is added or changed (stock, price, name or other details).
- New Customer
Triggers when a new customer is added in RepairDesk.
- New Inventory Item
Triggers when a new inventory item is added in RepairDesk.
- New Invoice
Triggers when a new invoice is created in RepairDesk.
- New Lead
Triggers when a new lead (appointment) is created in RepairDesk.
- New Payment Added
Triggers when a payment is recorded against an invoice in your RepairDesk store today.
- New Ticket
Triggers when a new repair ticket is created in RepairDesk.
- Ticket Status Change
Triggers when the repair status of a device on a ticket changes (checks the 1000 most recently created tickets).
- Add Payment
Records a payment against an existing RepairDesk invoice.
- Create a New Invoice
Creates a new invoice for a customer in RepairDesk with the given line items.
- Create a New Ticket
Creates a repair ticket in RepairDesk for a customer, with one or more device line items.
- Create Customer
Creates a new customer in RepairDesk with their contact details and address.
- Create Lead
Creates a lead (appointment) in RepairDesk with the customer's contact details and the devices they want repaired.
- Find Customer
Finds customers whose name, phone, email, postcode, city, organization or driving licence matches a keyword, optionally narrowed by referral source.
- Update Ticket
Updates a repair ticket's summary (customer, discount, totals) and its line items (devices), including their parts, conditions and images.
No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.
Each app on its own
Reviews
What our customers say
More from HelpDesk
HelpDesk to Geocode.xyzGeocode.xyz is a worldwide geocoding service.
HelpDesk to LinkedInLinkedIn is a professional networking platform enabling job seekers, companies, and thought leaders to...
HelpDesk to FacebookFacebook is a social media and advertising platform used by individuals and businesses to connect, share...
HelpDesk to AnthropicAnthropic builds Claude, a family of large language models.
HelpDesk to SupabaseSupabase is an open-source backend-as-a-service providing a Postgres database, authentication, storage, and...
HelpDesk to ElevenLabsElevenLabs is an AI audio research and deployment company.
More into RepairDesk
HubSpot to RepairDeskHubSpot is your all-in-one stop for all of your marketing software needs.
Google Sheets to RepairDeskGoogle Sheets is Google's online spreadsheet app for creating, editing and sharing spreadsheets.
Gmail to RepairDeskGmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...
Google Calendar to RepairDeskGoogle Calendar is a time management tool providing scheduling features, event reminders, and integration...
Google Drive to RepairDeskGoogle Drive is a cloud storage solution for uploading, sharing, and collaborating on files across devices...
Mailchimp to RepairDeskMailchimp marketing automation and email platform.
Questions
HelpDesk and RepairDesk, answered
What can start an automation from HelpDesk?
Any of HelpDesk's 2 triggers in the catalog, including New Message in a Ticket and New Ticket. Describe the moment in plain language and your agent picks the right one.
What can your agent do in RepairDesk when something happens in HelpDesk?
Any of RepairDesk's 7 actions, including Create a New Invoice, Create a New Ticket, Create Customer and Create Lead. Your agent maps the data both ways and tests every scenario before it ships.
Can it also run from RepairDesk to HelpDesk?
Yes. When something happens in RepairDesk, your agent can act in HelpDesk too. This page covers both directions: RepairDesk's triggers and HelpDesk's actions are listed here as well.
Do I have to build a connector for HelpDesk or RepairDesk?
No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running.
Can my AI client use HelpDesk and RepairDesk without building an automation?
Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both.
What happens when something fails?
Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships.
Is there a free plan?
Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.