Integration
Connect HelpDesk and ProWorkflow Classic
When New Message in a Ticket fires in HelpDesk, your agent runs Add Contact in ProWorkflow Classic, or New Company in ProWorkflow Classic to Add Followers to Ticket in HelpDesk. Describe the whole flow and it is built, tested on every scenario and kept running.
What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it.
Build solutions, not workarounds.
What do you want HelpDesk and ProWorkflow Classic to do together?
Ask the assistant
Connect your AI client
Give your AI client this address.
https://mcp.apiant.aiOne connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser.
Set it up in your client
Claude Code
Run this in the directory you want to work in.
claude mcp add --transport http -s project apiant-ai https://mcp.apiant.aiStart Claude Code there, approve the server, and sign in in the browser page it opens.
Claude Code guide (opens in a new tab)Claude, web and desktop
Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first.
Setup guide (opens in a new tab)Cursor
Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser.
Setup guide (opens in a new tab)Zed
Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server.
Setup guide (opens in a new tab)Codex and the ChatGPT desktop app
Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in.
Setup guide (opens in a new tab)Grok
Open grok.com/connectors, choose New Connector, then Custom, and paste the address. Grok signs you in in your browser.
Setup guide (opens in a new tab)Any other MCP client
Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection.
Setup guide (opens in a new tab)Example flows
What HelpDesk and ProWorkflow Classic can do together
From HelpDesk to ProWorkflow Classic
When New Message in a Ticket in HelpDesk
then Add Contact in ProWorkflow Classic
From ProWorkflow Classic to HelpDesk
Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships.
Everything your agent can do with HelpDesk and ProWorkflow Classic
Triggers and actions 7 triggers · 30 actions
- New Message in a Ticket
- New Ticket
- Add Canned Response
Create a new canned response.
- Add Followers to Ticket
- Add Tags to Ticket
- Create Ticket
- Create Upload Transaction
- Delete Canned Response
Delete a canned response by ID.
- Delete Ticket
Delete a ticket by ID.
- Find Tickets
- Get Agent
Retrieve a single agent by ID.
- Get Canned Response
Retrieve a single canned response by ID.
- Get Team
Retrieve a single team by ID.
- Get Ticket
Retrieve a single ticket by ID.
- List Agents
List all agents.
- List Canned Responses
List all canned responses.
- List Teams
List all teams.
- Update Agent
Update an existing agent by ID.
- Update Canned Response
Update an existing canned response by ID.
- Update Team
Update an existing team by ID.
- Update Ticket / Send Reply
- Upload Attachment During Transaction
- New Company
Triggers when a new company is added in ProWorkflow.
- New Contact
Triggers when a new contact is added in ProWorkflow.
- New Project
Triggers when a new project is added in ProWorkflow.
- New Task
Triggers when a new task is added to a ProWorkflow project.
- New Time
Triggers when a new time record is logged in ProWorkflow.
- Add Company
Creates a company (client, contractor, staff or other) in ProWorkflow.
- Add Contact
Creates a contact in ProWorkflow.
- Add Time
Logs a time record against a ProWorkflow task.
- Delete Contact
Deletes a contact from ProWorkflow.
- Find Contact
Returns a ProWorkflow contact by its ID.
- Find Task
Returns a ProWorkflow task by its ID.
- Make Task Active
Sets a ProWorkflow task's status to active.
- Update Contact
Updates an existing contact in ProWorkflow.
- Update Contact Location
Updates the address (street, city, state, postal code and country) of an existing ProWorkflow contact.
- Update Project
Updates an existing project in ProWorkflow.
No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.
Each app on its own
Reviews
What our customers say
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Questions
HelpDesk and ProWorkflow Classic, answered
What can start an automation from HelpDesk?
Any of HelpDesk's 2 triggers in the catalog, including New Message in a Ticket and New Ticket. Describe the moment in plain language and your agent picks the right one.
What can your agent do in ProWorkflow Classic when something happens in HelpDesk?
Any of ProWorkflow Classic's 10 actions, including Update Contact, Update Contact Location, Update Project and Add Company. Your agent maps the data both ways and tests every scenario before it ships.
Can it also run from ProWorkflow Classic to HelpDesk?
Yes. When something happens in ProWorkflow Classic, your agent can act in HelpDesk too. This page covers both directions: ProWorkflow Classic's triggers and HelpDesk's actions are listed here as well.
Do I have to build a connector for HelpDesk or ProWorkflow Classic?
No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running.
Can my AI client use HelpDesk and ProWorkflow Classic without building an automation?
Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both.
What happens when something fails?
Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships.
Is there a free plan?
Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.