--- title: "Connect HelpDesk and Podio - APIANT.ai" description: "When \"New Message in a Ticket\" fires in HelpDesk, your agent runs \"Create Task\" in Podio." canonical: "https://apiant.ai/connect/helpdesk-to-podio" --- # Connect HelpDesk and Podio When **New Message in a Ticket** fires in [HelpDesk](https://apiant.ai/connections/helpdesk), your agent runs **Create Task** in [Podio](https://apiant.ai/connections/podio), or **Item Updated** in Podio to **Add Followers to Ticket** in HelpDesk. Describe the whole flow and it is built, tested on every scenario and kept running. HelpDesk **2** triggers HelpDesk **20** actions Podio **8** triggers Podio **14** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want HelpDesk and Podio to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What HelpDesk and Podio can do together ### From HelpDesk to Podio - When **New Message in a Ticket** in HelpDesk then **Create Task** in Podio - When **New Ticket** in HelpDesk then **Update task** in Podio ### From Podio to HelpDesk - When **Item Updated** in Podio then **Add Followers to Ticket** in HelpDesk - When **New Activity** in Podio then **Add Tags to Ticket** in HelpDesk Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with HelpDesk and Podio ## Triggers and actions 10 triggers · 34 actions - Trigger **New Message in a Ticket** - Trigger **New Ticket** - Action **Add Canned Response** Create a new canned response. - Action **Add Followers to Ticket** - Action **Add Tags to Ticket** - Action **Create Ticket** - Action **Create Upload Transaction** - Action **Delete Canned Response** Delete a canned response by ID. - Action **Delete Ticket** Delete a ticket by ID. - Action **Find Tickets** - Action **Get Agent** Retrieve a single agent by ID. - Action **Get Canned Response** Retrieve a single canned response by ID. - Action **Get Team** Retrieve a single team by ID. - Action **Get Ticket** Retrieve a single ticket by ID. - Action **List Agents** List all agents. - Action **List Canned Responses** List all canned responses. - Action **List Teams** List all teams. - Action **Update Agent** Update an existing agent by ID. - Action **Update Canned Response** Update an existing canned response by ID. - Action **Update Team** Update an existing team by ID. - Action **Update Ticket / Send Reply** - Action **Upload Attachment During Transaction** - Trigger **Item Updated** Fires when an item in the chosen Podio app is created or edited (each new item revision). - Trigger **New Activity** Fires when activity occurs on any object (item, status, task, action, file) in the connected user's global Podio stream. - Trigger **New Application** Fires when a new Podio app becomes available to the connected user. - Trigger **New Item** Triggers when you add a new item, record or entry to an app (standard or custom). - Trigger **New Organization** Triggers when you add a new organization. - Trigger **New Task** Triggers when you add a new task. - Trigger **New View** Fires when a new view is created on a Podio app. - Trigger **New Workspace** Fires when a new workspace appears among the workspaces you are a member of, across all your organizations. - Action **Add comment** Add a comment to an object (item, task, status). - Action **Attach File** Upload a file to Podio and attach it to an item, task, comment, or status message. - Action **Create Item** Create a new item, record or entry inside an app (standard or custom). - Action **Create Status** Add a status update to a workspace stream. - Action **Create Task** Create a new task. - Action **Delete item** Delete an item. - Action **Find Item** Find an item by title in an app. - Action **Get app** Get an app definition including fields. - Action **Get item** Get an item by id. - Action **Get Status** Returns a status message posted to a workspace, with its text and author. - Action **Get task** Get a task by id. - Action **List items** List items in an app with paging/sort. - Action **Update Item** Update an item, record or entry inside an app (standard or custom). - Action **Update task** Update a task's text, due date, responsible etc. ## Each app on its own - [ **HelpDesk** HelpDesk is a ticketing software for effortless customer support](https://apiant.ai/connections/helpdesk) - [ **Podio** Podio is a collaborative work platform that's perfect for managing projects, teams, and anything else in...](https://apiant.ai/connections/podio) Reviews ## What our customers say ## More from HelpDesk - [ **HelpDesk to Geocode.xyz** Geocode.xyz is a worldwide geocoding service.](https://apiant.ai/connect/helpdesk-to-geocode-xyz) - [ **HelpDesk to LinkedIn** LinkedIn is a professional networking platform enabling job seekers, companies, and thought leaders to...](https://apiant.ai/connect/helpdesk-to-linkedin) - [ **HelpDesk to Facebook** Facebook is a social media and advertising platform used by individuals and businesses to connect, share...](https://apiant.ai/connect/helpdesk-to-facebook) - [ **HelpDesk to Anthropic** Anthropic builds Claude, a family of large language models.](https://apiant.ai/connect/helpdesk-to-anthropic) - [ **HelpDesk to Supabase** Supabase is an open-source backend-as-a-service providing a Postgres database, authentication, storage, and...](https://apiant.ai/connect/helpdesk-to-supabase) - [ **HelpDesk to ElevenLabs** ElevenLabs is an AI audio research and deployment company.](https://apiant.ai/connect/helpdesk-to-elevenlabs) ## More into Podio - [ **HubSpot to Podio** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-podio) - [ **Google Sheets to Podio** Google Sheets is Google's online spreadsheet app for creating, editing and sharing spreadsheets.](https://apiant.ai/connect/google-sheets-to-podio) - [ **Gmail to Podio** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-podio) - [ **Google Calendar to Podio** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-podio) - [ **Google Drive to Podio** Google Drive is a cloud storage solution for uploading, sharing, and collaborating on files across devices...](https://apiant.ai/connect/google-drive-to-podio) - [ **Mailchimp to Podio** Mailchimp marketing automation and email platform.](https://apiant.ai/connect/mailchimp-to-podio) Questions ## HelpDesk and Podio, answered ### ### What can start an automation from HelpDesk? Any of HelpDesk's 2 triggers in the catalog, including New Message in a Ticket and New Ticket. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Podio when something happens in HelpDesk? Any of Podio's 14 actions, including Create Item, Create Status, Create Task and Update Item. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Podio to HelpDesk? Yes. When something happens in Podio, your agent can act in HelpDesk too. This page covers both directions: Podio's triggers and HelpDesk's actions are listed here as well. ### ### Do I have to build a connector for HelpDesk or Podio? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use HelpDesk and Podio without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.