Integration
Connect HelpDesk to Persona
When New Message in a Ticket fires in HelpDesk, your agent runs List Events in Persona. Describe the whole flow and it is built, tested on every scenario and kept running.
What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it.
Build solutions, not workarounds.
What do you want HelpDesk and Persona to do together?
Ask the assistant
Connect your AI client
Give your AI client this address.
https://mcp.apiant.aiOne connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser.
Set it up in your client
Claude Code
Run this in the directory you want to work in.
claude mcp add --transport http -s project apiant-ai https://mcp.apiant.aiStart Claude Code there, approve the server, and sign in in the browser page it opens.
Claude Code guide (opens in a new tab)Claude, web and desktop
Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first.
Setup guide (opens in a new tab)Cursor
Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser.
Setup guide (opens in a new tab)Zed
Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server.
Setup guide (opens in a new tab)Codex and the ChatGPT desktop app
Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in.
Setup guide (opens in a new tab)Any other MCP client
Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection.
Setup guide (opens in a new tab)Example flows
What HelpDesk can start in Persona
When New Message in a Ticket in HelpDesk
then List Events in Persona
Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships.
Everything your agent can do with HelpDesk and Persona
Triggers and actions 2 triggers ยท 24 actions
- New Message in a Ticket
- New Ticket
- Add Canned Response
Create a new canned response.
- Add Followers to Ticket
- Add Tags to Ticket
- Create Ticket
- Create Upload Transaction
- Delete Canned Response
Delete a canned response by ID.
- Delete Ticket
Delete a ticket by ID.
- Find Tickets
- Get Agent
Retrieve a single agent by ID.
- Get Canned Response
Retrieve a single canned response by ID.
- Get Team
Retrieve a single team by ID.
- Get Ticket
Retrieve a single ticket by ID.
- List Agents
List all agents.
- List Canned Responses
List all canned responses.
- List Teams
List all teams.
- Update Agent
Update an existing agent by ID.
- Update Canned Response
Update an existing canned response by ID.
- Update Team
Update an existing team by ID.
- Update Ticket / Send Reply
- Upload Attachment During Transaction
- Get Account
Fetches a Persona Account by ID. An error occurs if the Account is not found.
- List Accounts
Returns a list of your organization's Persona accounts, most recently created first, optionally filtered by reference ID.
- List Events
Returns all events in your Persona organization, most recent first, optionally filtered by event name, object id or event id.
- Update Account
Updates an existing Persona Account by ID.
No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.
Each app on its own
Reviews
What our customers say
More from HelpDesk
HelpDesk to Geocode.xyzGeocode.xyz is a worldwide geocoding service.
HelpDesk to LinkedInLinkedIn is a professional networking platform enabling job seekers, companies, and thought leaders to...
HelpDesk to FacebookFacebook is a social media and advertising platform used by individuals and businesses to connect, share...
HelpDesk to AnthropicAnthropic builds Claude, a family of large language models.
HelpDesk to SupabaseSupabase is an open-source backend-as-a-service providing a Postgres database, authentication, storage, and...
HelpDesk to ElevenLabsElevenLabs is an AI audio research and deployment company.
More into Persona
Gravity Forms to PersonaGravity Forms is a premier WordPress plugin that makes it easy to create powerful forms on the fly.
Salesmate to PersonaSalesmate is an All-in-one Sales Management, Automation, and Acceleration Software for Teams of All Sizes &...
HubSpot to PersonaHubSpot is your all-in-one stop for all of your marketing software needs.
Salesforce to PersonaSalesforce is a leading enterprise customer relationship management (CRM) platform.
Slack to PersonaSlack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...
Google Sheets to PersonaGoogle Sheets is Google's online spreadsheet app for creating, editing and sharing spreadsheets.
Questions
HelpDesk and Persona, answered
What can start an automation from HelpDesk?
Any of HelpDesk's 2 triggers in the catalog, including New Message in a Ticket and New Ticket. Describe the moment in plain language and your agent picks the right one.
What can your agent do in Persona when something happens in HelpDesk?
Any of Persona's 4 actions, including Update Account, Get Account, List Accounts and List Events. Your agent maps the data both ways and tests every scenario before it ships.
Can it also run from Persona to HelpDesk?
Persona has no triggers in the catalog today, so automations start in HelpDesk. If you need the other direction, ask: your agent reads Persona's API documentation and adds it.
Do I have to build a connector for HelpDesk or Persona?
No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running.
Can my AI client use HelpDesk and Persona without building an automation?
Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both.
What happens when something fails?
Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships.
Is there a free plan?
Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.