--- title: "Connect HelpDesk and OneSignal - APIANT.ai" description: "When \"New Message in a Ticket\" fires in HelpDesk, your agent runs \"Send email\" in OneSignal." canonical: "https://apiant.ai/connect/helpdesk-to-onesignal" --- # Connect HelpDesk and OneSignal When **New Message in a Ticket** fires in [HelpDesk](https://apiant.ai/connections/helpdesk), your agent runs **Send email** in [OneSignal](https://apiant.ai/connections/onesignal), or **New Notification Created** in OneSignal to **Add Followers to Ticket** in HelpDesk. Describe the whole flow and it is built, tested on every scenario and kept running. HelpDesk **2** triggers HelpDesk **20** actions OneSignal **1** trigger OneSignal **17** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want HelpDesk and OneSignal to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What HelpDesk and OneSignal can do together ### From HelpDesk to OneSignal - When **New Message in a Ticket** in HelpDesk then **Send email** in OneSignal - When **New Ticket** in HelpDesk then **Add custom event** in OneSignal ### From OneSignal to HelpDesk - When **New Notification Created** in OneSignal then **Add Followers to Ticket** in HelpDesk - When **New Notification Created** in OneSignal then **Add Tags to Ticket** in HelpDesk Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with HelpDesk and OneSignal ## Triggers and actions 3 triggers · 37 actions - Trigger **New Message in a Ticket** - Trigger **New Ticket** - Action **Add Canned Response** Create a new canned response. - Action **Add Followers to Ticket** - Action **Add Tags to Ticket** - Action **Create Ticket** - Action **Create Upload Transaction** - Action **Delete Canned Response** Delete a canned response by ID. - Action **Delete Ticket** Delete a ticket by ID. - Action **Find Tickets** - Action **Get Agent** Retrieve a single agent by ID. - Action **Get Canned Response** Retrieve a single canned response by ID. - Action **Get Team** Retrieve a single team by ID. - Action **Get Ticket** Retrieve a single ticket by ID. - Action **List Agents** List all agents. - Action **List Canned Responses** List all canned responses. - Action **List Teams** List all teams. - Action **Update Agent** Update an existing agent by ID. - Action **Update Canned Response** Update an existing canned response by ID. - Action **Update Team** Update an existing team by ID. - Action **Update Ticket / Send Reply** - Action **Upload Attachment During Transaction** - Trigger **New Notification Created** Triggers when a new message (push, email or SMS) is created in your OneSignal app. - Action **Add custom event** Records a custom event, such as a purchase or milestone, against a OneSignal user identified by External ID or OneSignal ID. - Action **Add segment** Creates a segment in your OneSignal app from a set of audience filters. - Action **Add subscription** Adds a new email, SMS or push subscription to an existing OneSignal user, found by one of the user's aliases such as their External ID. - Action **Add user** Creates a OneSignal user identified by an External ID, with optional tags, profile properties and subscriptions. If the External ID already exists, the user's subscriptions are updated instead. - Action **Delete notification** Cancels a scheduled or currently sending OneSignal message so it stops going out. - Action **Delete segment** Deletes a segment from your OneSignal app. The users and subscriptions in the segment are not deleted. - Action **Delete user** Deletes a OneSignal user along with all of their properties, subscriptions and identity aliases. - Action **Get notification** Returns the details of a single OneSignal message, including its content, delivery statistics and outcomes. - Action **Get user** Returns a OneSignal user, including their aliases, properties (tags, country, activity dates) and subscriptions. - Action **List notifications** Returns the push, email and SMS messages sent from your OneSignal app, newest first, with their content and delivery stats. - Action **List segments** Returns all segments in your OneSignal app, with each segment's name, description, status and dates. - Action **List templates** Returns the message templates in your OneSignal app, optionally filtered to push, email or SMS templates. - Action **Send Advanced Push Notification** Sends a push notification with OneSignal's full set of options: audience targeting by users, subscriptions, segments or filters, plus images, icons, buttons, sounds, badges, platform selection, scheduling and throttling. - Action **Send email** Sends an email message through OneSignal to email addresses, users, subscriptions or segments, using your own content or a saved template. - Action **Send Push Notification** Sends a push notification to your OneSignal app's subscribers, chosen by segment, filters, user alias or subscription ID. Returns the ID of the notification that was created. - Action **Send SMS** Sends an SMS or MMS text message through OneSignal to phone numbers, users, subscriptions or segments, and returns the new message's ID. - Action **Update user** Updates a OneSignal user's properties, such as tags, language, timezone, location and country, and records session activity and purchases. ## Each app on its own - [ **HelpDesk** HelpDesk is a ticketing software for effortless customer support](https://apiant.ai/connections/helpdesk) - [ **OneSignal** OneSignal is a simple and smart service that send push notifications across all platforms.](https://apiant.ai/connections/onesignal) Reviews ## What our customers say ## More from HelpDesk - [ **HelpDesk to Geocode.xyz** Geocode.xyz is a worldwide geocoding service.](https://apiant.ai/connect/helpdesk-to-geocode-xyz) - [ **HelpDesk to LinkedIn** LinkedIn is a professional networking platform enabling job seekers, companies, and thought leaders to...](https://apiant.ai/connect/helpdesk-to-linkedin) - [ **HelpDesk to Facebook** Facebook is a social media and advertising platform used by individuals and businesses to connect, share...](https://apiant.ai/connect/helpdesk-to-facebook) - [ **HelpDesk to Anthropic** Anthropic builds Claude, a family of large language models.](https://apiant.ai/connect/helpdesk-to-anthropic) - [ **HelpDesk to Supabase** Supabase is an open-source backend-as-a-service providing a Postgres database, authentication, storage, and...](https://apiant.ai/connect/helpdesk-to-supabase) - [ **HelpDesk to ElevenLabs** ElevenLabs is an AI audio research and deployment company.](https://apiant.ai/connect/helpdesk-to-elevenlabs) ## More into OneSignal - [ **HubSpot to OneSignal** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-onesignal) - [ **Google Sheets to OneSignal** Google Sheets](https://apiant.ai/connect/google-sheets-to-onesignal) - [ **Gmail to OneSignal** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-onesignal) - [ **Google Calendar to OneSignal** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-onesignal) - [ **Google Drive to OneSignal** Google Drive is a cloud storage solution for uploading, sharing, and collaborating on files across devices...](https://apiant.ai/connect/google-drive-to-onesignal) - [ **Mailchimp to OneSignal** Mailchimp marketing automation and email platform.](https://apiant.ai/connect/mailchimp-to-onesignal) Questions ## HelpDesk and OneSignal, answered ### ### What can start an automation from HelpDesk? Any of HelpDesk's 2 triggers in the catalog, including New Message in a Ticket and New Ticket. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in OneSignal when something happens in HelpDesk? Any of OneSignal's 17 actions, including Send Advanced Push Notification, Send email, Send Push Notification and Send SMS. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from OneSignal to HelpDesk? Yes. When something happens in OneSignal, your agent can act in HelpDesk too. This page covers both directions: OneSignal's triggers and HelpDesk's actions are listed here as well. ### ### Do I have to build a connector for HelpDesk or OneSignal? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use HelpDesk and OneSignal without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.