Integration
Connect HelpDesk and NOAN
When New Message in a Ticket fires in HelpDesk, your agent runs Add Memo to Contact in NOAN, or Created or Updated Asset in NOAN to Add Followers to Ticket in HelpDesk. Describe the whole flow and it is built, tested on every scenario and kept running.
What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it.
Build solutions, not workarounds.
What do you want HelpDesk and NOAN to do together?
Ask the assistant
Connect your AI client
Give your AI client this address.
https://mcp.apiant.aiOne connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser.
Set it up in your client
Claude Code
Run this in the directory you want to work in.
claude mcp add --transport http -s project apiant-ai https://mcp.apiant.aiStart Claude Code there, approve the server, and sign in in the browser page it opens.
Claude Code guide (opens in a new tab)Claude, web and desktop
Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first.
Setup guide (opens in a new tab)Cursor
Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser.
Setup guide (opens in a new tab)Zed
Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server.
Setup guide (opens in a new tab)Codex and the ChatGPT desktop app
Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in.
Setup guide (opens in a new tab)Grok
Open grok.com/connectors, choose New Connector, then Custom, and paste the address. Grok signs you in in your browser.
Setup guide (opens in a new tab)Any other MCP client
Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection.
Setup guide (opens in a new tab)Example flows
What HelpDesk and NOAN can do together
From HelpDesk to NOAN
When New Message in a Ticket in HelpDesk
then Add Memo to Contact in NOAN
From NOAN to HelpDesk
Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships.
Everything your agent can do with HelpDesk and NOAN
Triggers and actions 5 triggers · 41 actions
- New Message in a Ticket
- New Ticket
- Add Canned Response
Create a new canned response.
- Add Followers to Ticket
- Add Tags to Ticket
- Create Ticket
- Create Upload Transaction
- Delete Canned Response
Delete a canned response by ID.
- Delete Ticket
Delete a ticket by ID.
- Find Tickets
- Get Agent
Retrieve a single agent by ID.
- Get Canned Response
Retrieve a single canned response by ID.
- Get Team
Retrieve a single team by ID.
- Get Ticket
Retrieve a single ticket by ID.
- List Agents
List all agents.
- List Canned Responses
List all canned responses.
- List Teams
List all teams.
- Update Agent
Update an existing agent by ID.
- Update Canned Response
Update an existing canned response by ID.
- Update Team
Update an existing team by ID.
- Update Ticket / Send Reply
- Upload Attachment During Transaction
- Created or Updated Asset
Triggers when an asset is created or a new version of it is saved.
- New Contact
Triggers when a new contact is added to your NOAN network.
- New Task
Triggers when a new task is added to your NOAN board.
- Add asset
Creates a new content asset with its first version, optionally recording the prompt that produced it and attaching tags.
- Add Memo to Contact
Adds a memo to an existing contact.
- Add stack
Creates a new custom stack in NOAN with one or more blocks (topics) inside it.
- Add tag
Creates a tag with usage instructions in NOAN, or returns the existing tag if one with the same name already exists.
- Add task comment
Adds a comment to a task, such as a progress update, question or handoff note.
- Create Block Fact Entry
Writes a new version of a block's fact; the previous version is kept in history.
- Create Contact
Creates a contact in your NOAN network.
- Create Note
Creates a note in your NOAN project.
- Create Task
Creates a task on your NOAN board.
- Find Block
Finds knowledge blocks by title or slug.
- Find Contact
Finds contacts in your NOAN network by name or email.
- Get Contact
Returns one contact by its ID.
- List assets
Returns the content assets stored in NOAN, optionally filtered by tag and sorted by creation or update time.
- List Facts
Returns the current verified facts, optionally for one block.
- List insights
Returns issues NOAN found in your fact layer, such as overlapping facts, unconnected facts and missing business topics, each with a suggested fix.
- List notes
Returns the free-standing notes in your NOAN project, such as meeting summaries and research findings.
- List stacks
Returns the stacks in your NOAN project along with the blocks each one contains, optionally filtered by slug, title, custom-only or in-use-only.
- List tags
Returns all tags in the NOAN project, including each tag's usage instructions for when it should be applied.
- List tasks
Returns the tasks on the NOAN board, optionally filtered by completion, status, tag or external ID.
- Update Contact
Updates an existing contact's details. Only the fields you fill in are changed.
- Update Task
Updates a task's title, details, due date or status.
No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.
Each app on its own
Reviews
What our customers say
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Questions
HelpDesk and NOAN, answered
What can start an automation from HelpDesk?
Any of HelpDesk's 2 triggers in the catalog, including New Message in a Ticket and New Ticket. Describe the moment in plain language and your agent picks the right one.
What can your agent do in NOAN when something happens in HelpDesk?
Any of NOAN's 21 actions, including Create Block Fact Entry, Create Contact, Create Note and Create Task. Your agent maps the data both ways and tests every scenario before it ships.
Can it also run from NOAN to HelpDesk?
Yes. When something happens in NOAN, your agent can act in HelpDesk too. This page covers both directions: NOAN's triggers and HelpDesk's actions are listed here as well.
Do I have to build a connector for HelpDesk or NOAN?
No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running.
Can my AI client use HelpDesk and NOAN without building an automation?
Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both.
What happens when something fails?
Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships.
Is there a free plan?
Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.