Integration
Connect HelpDesk and MiniCRM
When New Message in a Ticket fires in HelpDesk, your agent runs Create Contact in MiniCRM, or New Card in MiniCRM to Add Followers to Ticket in HelpDesk. Describe the whole flow and it is built, tested on every scenario and kept running.
What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it.
Build solutions, not workarounds.
What do you want HelpDesk and MiniCRM to do together?
Ask the assistant
Connect your AI client
Give your AI client this address.
https://mcp.apiant.aiOne connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser.
Set it up in your client
Claude Code
Run this in the directory you want to work in.
claude mcp add --transport http -s project apiant-ai https://mcp.apiant.aiStart Claude Code there, approve the server, and sign in in the browser page it opens.
Claude Code guide (opens in a new tab)Claude, web and desktop
Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first.
Setup guide (opens in a new tab)Cursor
Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser.
Setup guide (opens in a new tab)Zed
Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server.
Setup guide (opens in a new tab)Codex and the ChatGPT desktop app
Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in.
Setup guide (opens in a new tab)Grok
Open grok.com/connectors, choose New Connector, then Custom, and paste the address. Grok signs you in in your browser.
Setup guide (opens in a new tab)Any other MCP client
Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection.
Setup guide (opens in a new tab)Example flows
What HelpDesk and MiniCRM can do together
From HelpDesk to MiniCRM
When New Message in a Ticket in HelpDesk
then Create Contact in MiniCRM
From MiniCRM to HelpDesk
Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships.
Everything your agent can do with HelpDesk and MiniCRM
Triggers and actions 6 triggers · 40 actions
- New Message in a Ticket
- New Ticket
- Add Canned Response
Create a new canned response.
- Add Followers to Ticket
- Add Tags to Ticket
- Create Ticket
- Create Upload Transaction
- Delete Canned Response
Delete a canned response by ID.
- Delete Ticket
Delete a ticket by ID.
- Find Tickets
- Get Agent
Retrieve a single agent by ID.
- Get Canned Response
Retrieve a single canned response by ID.
- Get Team
Retrieve a single team by ID.
- Get Ticket
Retrieve a single ticket by ID.
- List Agents
List all agents.
- List Canned Responses
List all canned responses.
- List Teams
List all teams.
- Update Agent
Update an existing agent by ID.
- Update Canned Response
Update an existing canned response by ID.
- Update Team
Update an existing team by ID.
- Update Ticket / Send Reply
- Upload Attachment During Transaction
- New Card
Triggers when a new card is created in the selected module.
- New Contact
Triggers when a new company or person contact is created in MiniCRM.
- Updated Card
Triggers when a card in the selected module is created or updated, including status changes.
- Updated Contact
Triggers when a company or person contact is created or updated in MiniCRM.
- Create Address
Adds a postal address to a contact or company and returns its ID.
- Create Card
Creates a new card in a module for a contact and returns its ID.
- Create Contact
Creates a company or person contact in MiniCRM and returns its ID.
- Create To-Do
Creates a to-do on a card and returns its ID.
- Find Cards
Searches cards in a module, optionally by main contact or status, and returns the matches.
- Find Contacts
Searches companies and contacts by name, email, phone or free text and returns the matches.
- Get Address
Returns a postal address by its ID.
- Get Card
Returns a card (project) with its module, contact, status and owner.
- Get Contact
Returns a company or person contact by its MiniCRM ID.
- Get Template
Returns a template with its name, subject and content.
- Get To-Do
Returns a to-do with its card, assignee, status and deadline.
- List Addresses
Lists the postal addresses of a contact or company.
- List Modules
Lists the modules (card categories) in your MiniCRM system with their IDs.
- List Templates
Lists the email and document templates of a module.
- List To-Dos
Lists the to-dos on a card, optionally only open or closed ones.
- Update Address
Updates a postal address. Only the fields you fill in are changed.
- Update Card Field
Updates one data field on a card, such as its name, owner or a module-specific field.
- Update Card Status
Moves a card to a new status.
- Update Contact
Updates a company or person contact in MiniCRM. Only the fields you fill in are changed.
- Update To-Do
Updates or closes a to-do. Only the fields you fill in are changed.
No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.
Each app on its own
Reviews
What our customers say
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Questions
HelpDesk and MiniCRM, answered
What can start an automation from HelpDesk?
Any of HelpDesk's 2 triggers in the catalog, including New Message in a Ticket and New Ticket. Describe the moment in plain language and your agent picks the right one.
What can your agent do in MiniCRM when something happens in HelpDesk?
Any of MiniCRM's 20 actions, including Create Address, Create Card, Create Contact and Create To-Do. Your agent maps the data both ways and tests every scenario before it ships.
Can it also run from MiniCRM to HelpDesk?
Yes. When something happens in MiniCRM, your agent can act in HelpDesk too. This page covers both directions: MiniCRM's triggers and HelpDesk's actions are listed here as well.
Do I have to build a connector for HelpDesk or MiniCRM?
No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running.
Can my AI client use HelpDesk and MiniCRM without building an automation?
Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both.
What happens when something fails?
Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships.
Is there a free plan?
Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.