--- title: "Connect HelpDesk and LimoExpress - APIANT.ai" description: "When \"New Message in a Ticket\" fires in HelpDesk, your agent runs \"Create Client\" in LimoExpress." canonical: "https://apiant.ai/connect/helpdesk-to-limoexpress" --- # Connect HelpDesk and LimoExpress When **New Message in a Ticket** fires in [HelpDesk](https://apiant.ai/connections/helpdesk), your agent runs **Create Client** in [LimoExpress](https://apiant.ai/connections/limoexpress), or **New Client** in LimoExpress to **Add Followers to Ticket** in HelpDesk. Describe the whole flow and it is built, tested on every scenario and kept running. HelpDesk **2** triggers HelpDesk **20** actions LimoExpress **1** trigger LimoExpress **16** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want HelpDesk and LimoExpress to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What HelpDesk and LimoExpress can do together ### From HelpDesk to LimoExpress - When **New Message in a Ticket** in HelpDesk then **Create Client** in LimoExpress - When **New Ticket** in HelpDesk then **Update client** in LimoExpress ### From LimoExpress to HelpDesk - When **New Client** in LimoExpress then **Add Followers to Ticket** in HelpDesk - When **New Client** in LimoExpress then **Add Tags to Ticket** in HelpDesk Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with HelpDesk and LimoExpress ## Triggers and actions 3 triggers · 36 actions - Trigger **New Message in a Ticket** - Trigger **New Ticket** - Action **Add Canned Response** Create a new canned response. - Action **Add Followers to Ticket** - Action **Add Tags to Ticket** - Action **Create Ticket** - Action **Create Upload Transaction** - Action **Delete Canned Response** Delete a canned response by ID. - Action **Delete Ticket** Delete a ticket by ID. - Action **Find Tickets** - Action **Get Agent** Retrieve a single agent by ID. - Action **Get Canned Response** Retrieve a single canned response by ID. - Action **Get Team** Retrieve a single team by ID. - Action **Get Ticket** Retrieve a single ticket by ID. - Action **List Agents** List all agents. - Action **List Canned Responses** List all canned responses. - Action **List Teams** List all teams. - Action **Update Agent** Update an existing agent by ID. - Action **Update Canned Response** Update an existing canned response by ID. - Action **Update Team** Update an existing team by ID. - Action **Update Ticket / Send Reply** - Action **Upload Attachment During Transaction** - Trigger **New Client** Triggers when a new clients/partner is created. - Action **Add subcontractor** /api/integration/subcontractors - create a subcontractor. - Action **Add vehicle** /api/integration/vehicles - create a vehicle (brand, plate_number, number_of_passengers, vehicle_class_id required). - Action **Create Client** Create a client into LimoExpress platform. - Action **Create Reservation** Create a reservation into LimoExpress platform. - Action **Delete client** /api/integration/clients - delete a client. - Action **Delete vehicle** /api/integration/vehicles - delete a vehicle. - Action **Find Reservation** Finds a Reservation in the system - Action **List clients** /api/integration/clients - list all clients of the organisation (paged). - Action **List subcontractors** /api/integration/subcontractors - Action **List vehicle classes** /api/integration/vehicle-classes - Action **List vehicles** /api/integration/vehicles - list vehicles (search_string, page, per_page). - Action **Mark reservation as confirmed** /api/integration/mark-booking-as-confirmed - Action **Mark reservation as paid** /api/integration/mark-booking-as-paid - Action **Update client** /api/integration/clients - update a client. - Action **Update reservation** /api/integration/bookings - update a booking. - Action **Update vehicle** /api/integration/vehicles - update a vehicle. ## Each app on its own - [ **HelpDesk** HelpDesk is a ticketing software for effortless customer support](https://apiant.ai/connections/helpdesk) - [ **LimoExpress** LimoExpress is a worldwide all-in-one platform [web+mobile] for the limousine and livery industry.](https://apiant.ai/connections/limoexpress) Reviews ## What our customers say ## More from HelpDesk - [ **HelpDesk to Geocode.xyz** Geocode.xyz is a worldwide geocoding service.](https://apiant.ai/connect/helpdesk-to-geocode-xyz) - [ **HelpDesk to LinkedIn** LinkedIn is a professional networking platform enabling job seekers, companies, and thought leaders to...](https://apiant.ai/connect/helpdesk-to-linkedin) - [ **HelpDesk to Facebook** Facebook is a social media and advertising platform used by individuals and businesses to connect, share...](https://apiant.ai/connect/helpdesk-to-facebook) - [ **HelpDesk to Anthropic** Anthropic builds Claude, a family of large language models.](https://apiant.ai/connect/helpdesk-to-anthropic) - [ **HelpDesk to Supabase** Supabase is an open-source backend-as-a-service providing a Postgres database, authentication, storage, and...](https://apiant.ai/connect/helpdesk-to-supabase) - [ **HelpDesk to ElevenLabs** ElevenLabs is an AI audio research and deployment company.](https://apiant.ai/connect/helpdesk-to-elevenlabs) ## More into LimoExpress - [ **HubSpot to LimoExpress** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-limoexpress) - [ **Google Sheets to LimoExpress** Google Sheets](https://apiant.ai/connect/google-sheets-to-limoexpress) - [ **Gmail to LimoExpress** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-limoexpress) - [ **Google Calendar to LimoExpress** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-limoexpress) - [ **Google Drive to LimoExpress** Google Drive is a cloud storage solution for uploading, sharing, and collaborating on files across devices...](https://apiant.ai/connect/google-drive-to-limoexpress) - [ **ActiveCampaign to LimoExpress** ActiveCampaign is a marketing automation, email marketing, and CRM platform.](https://apiant.ai/connect/activecampaign-to-limoexpress) Questions ## HelpDesk and LimoExpress, answered ### ### What can start an automation from HelpDesk? Any of HelpDesk's 2 triggers in the catalog, including New Message in a Ticket and New Ticket. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in LimoExpress when something happens in HelpDesk? Any of LimoExpress's 16 actions, including Create Client, Create Reservation, Update client and Update reservation. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from LimoExpress to HelpDesk? Yes. When something happens in LimoExpress, your agent can act in HelpDesk too. This page covers both directions: LimoExpress's triggers and HelpDesk's actions are listed here as well. ### ### Do I have to build a connector for HelpDesk or LimoExpress? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use HelpDesk and LimoExpress without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.