Integration
Connect HelpDesk and JOIN
When New Message in a Ticket fires in HelpDesk, your agent runs Add candidate note in JOIN, or Application Created in JOIN to Add Followers to Ticket in HelpDesk. Describe the whole flow and it is built, tested on every scenario and kept running.
What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it.
Build solutions, not workarounds.
What do you want HelpDesk and JOIN to do together?
Ask the assistant
Connect your AI client
Give your AI client this address.
https://mcp.apiant.aiOne connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser.
Set it up in your client
Claude Code
Run this in the directory you want to work in.
claude mcp add --transport http -s project apiant-ai https://mcp.apiant.aiStart Claude Code there, approve the server, and sign in in the browser page it opens.
Claude Code guide (opens in a new tab)Claude, web and desktop
Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first.
Setup guide (opens in a new tab)Cursor
Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser.
Setup guide (opens in a new tab)Zed
Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server.
Setup guide (opens in a new tab)Codex and the ChatGPT desktop app
Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in.
Setup guide (opens in a new tab)Any other MCP client
Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection.
Setup guide (opens in a new tab)Example flows
What HelpDesk and JOIN can do together
From HelpDesk to JOIN
When New Message in a Ticket in HelpDesk
then Add candidate note in JOIN
From JOIN to HelpDesk
Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships.
Everything your agent can do with HelpDesk and JOIN
Triggers and actions 5 triggers · 36 actions
- New Message in a Ticket
- New Ticket
- Add Canned Response
Create a new canned response.
- Add Followers to Ticket
- Add Tags to Ticket
- Create Ticket
- Create Upload Transaction
- Delete Canned Response
Delete a canned response by ID.
- Delete Ticket
Delete a ticket by ID.
- Find Tickets
- Get Agent
Retrieve a single agent by ID.
- Get Canned Response
Retrieve a single canned response by ID.
- Get Team
Retrieve a single team by ID.
- Get Ticket
Retrieve a single ticket by ID.
- List Agents
List all agents.
- List Canned Responses
List all canned responses.
- List Teams
List all teams.
- Update Agent
Update an existing agent by ID.
- Update Canned Response
Update an existing canned response by ID.
- Update Team
Update an existing team by ID.
- Update Ticket / Send Reply
- Upload Attachment During Transaction
- Application Created
Triggers when a new job application is received in JOIN.
- Job Published
Triggers when a job is published (goes online) in JOIN.
- Job Unpublished
Triggers when a job is taken offline or archived in JOIN.
- Add candidate note
Adds a note to a candidate in JOIN.
- Add job
Creates a job in JOIN. New jobs are activated and multiposted to job boards automatically.
- Add location
Creates a new office location in JOIN that job ads can be assigned to.
- Create Application
Creates an application for a candidate on a JOIN job, optionally attaching documents such as a CV.
- Get application
Returns one job application, including its candidate, job, attachments, screening answers and pipeline stage.
- Get candidate
Returns a single JOIN candidate by id, including contact details, tags, consent status and their applications, with notes optionally embedded.
- Get job
Returns a single JOIN job by its ID, including its title, status, office and optionally its full content.
- Get Jobs
Returns jobs in your JOIN account, optionally filtered by status, title, country, external id, or creation/update dates.
- Get Online Jobs
Returns the jobs currently published (online) in your JOIN account, optionally filtered by title, country, dates or external id.
- List applications
Returns the applications in your JOIN account, optionally filtered by job, dates, country, hiring state or pipeline stage.
- List candidate notes
Returns all notes recorded on a candidate in JOIN, including replies.
- List candidates
Returns the candidates in your JOIN company, optionally filtered by a name/email search or creation date.
- List candidate scorecards
Returns the scorecards submitted for a candidate's job application, including each interviewer's overall recommendation, attribute ratings and question answers.
- List locations
Returns the office locations in your JOIN account, optionally filtered by country or city.
- Update job
Updates an existing job's details, such as title, description, office, salary, and application requirements. Fields you leave blank stay unchanged.
- Update Job Status
Changes a JOIN job's status to online, offline or archived, and returns the job's ID.
No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.
Each app on its own
Reviews
What our customers say
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Questions
HelpDesk and JOIN, answered
What can start an automation from HelpDesk?
Any of HelpDesk's 2 triggers in the catalog, including New Message in a Ticket and New Ticket. Describe the moment in plain language and your agent picks the right one.
What can your agent do in JOIN when something happens in HelpDesk?
Any of JOIN's 16 actions, including Create Application, Update job, Update Job Status and Add candidate note. Your agent maps the data both ways and tests every scenario before it ships.
Can it also run from JOIN to HelpDesk?
Yes. When something happens in JOIN, your agent can act in HelpDesk too. This page covers both directions: JOIN's triggers and HelpDesk's actions are listed here as well.
Do I have to build a connector for HelpDesk or JOIN?
No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running.
Can my AI client use HelpDesk and JOIN without building an automation?
Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both.
What happens when something fails?
Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships.
Is there a free plan?
Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.