--- title: "Connect HelpDesk and inMobile - SMS gateway - APIANT.ai" description: "When \"New Message in a Ticket\" fires in HelpDesk, your agent runs \"Send SMS Message\" in inMobile - SMS gateway." canonical: "https://apiant.ai/connect/helpdesk-to-inmobile-sms-gateway" --- # Connect HelpDesk and inMobile - SMS gateway When **New Message in a Ticket** fires in [HelpDesk](https://apiant.ai/connections/helpdesk), your agent runs **Send SMS Message** in [inMobile - SMS gateway](https://apiant.ai/connections/inmobile-sms-gateway), or **New email event** in inMobile - SMS gateway to **Add Followers to Ticket** in HelpDesk. Describe the whole flow and it is built, tested on every scenario and kept running. HelpDesk **2** triggers HelpDesk **20** actions inMobile - SMS gateway **4** triggers inMobile - SMS gateway **15** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want HelpDesk and inMobile - SMS gateway to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What HelpDesk and inMobile - SMS gateway can do together ### From HelpDesk to inMobile - SMS gateway - When **New Message in a Ticket** in HelpDesk then **Send SMS Message** in inMobile - SMS gateway - When **New Ticket** in HelpDesk then **Create or Update Contact** in inMobile - SMS gateway ### From inMobile - SMS gateway to HelpDesk - When **New email event** in inMobile - SMS gateway then **Add Followers to Ticket** in HelpDesk - When **New incoming RCS message** in inMobile - SMS gateway then **Add Tags to Ticket** in HelpDesk Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with HelpDesk and inMobile - SMS gateway ## Triggers and actions 6 triggers · 35 actions - Trigger **New Message in a Ticket** - Trigger **New Ticket** - Action **Add Canned Response** Create a new canned response. - Action **Add Followers to Ticket** - Action **Add Tags to Ticket** - Action **Create Ticket** - Action **Create Upload Transaction** - Action **Delete Canned Response** Delete a canned response by ID. - Action **Delete Ticket** Delete a ticket by ID. - Action **Find Tickets** - Action **Get Agent** Retrieve a single agent by ID. - Action **Get Canned Response** Retrieve a single canned response by ID. - Action **Get Team** Retrieve a single team by ID. - Action **Get Ticket** Retrieve a single ticket by ID. - Action **List Agents** List all agents. - Action **List Canned Responses** List all canned responses. - Action **List Teams** List all teams. - Action **Update Agent** Update an existing agent by ID. - Action **Update Canned Response** Update an existing canned response by ID. - Action **Update Team** Update an existing team by ID. - Action **Update Ticket / Send Reply** - Action **Upload Attachment During Transaction** - Trigger **New email event** Triggers when a new email event occurs on a message you sent, such as delivered, opened, clicked, bounced or unsubscribed. - Trigger **New incoming RCS message** Triggers when a new RCS message is received by one of your inMobile RCS agents, including text, file, location and suggestion responses. - Trigger **New incoming SMS message** Triggers when a new SMS message is received on one of your inMobile numbers. - Trigger **New SMS status report** Triggers when a delivery status report arrives for a sent SMS message. inMobile hands out each report only once, so a report collected by this trigger can't be retrieved again through the API. - Action **Add list** Creates a new recipient list in your inMobile account and returns its id, name and creation time. - Action **Add Mobile Number to Blacklist** Adds a mobile number to the inMobile blacklist so it no longer receives messages, and returns the created blacklist entry. - Action **Add recipient** Creates a recipient with a phone number and optional contact details on an inMobile SMS list, and returns the new recipient. - Action **Cancel SMS message** Cancels scheduled SMS messages that have not been sent yet and returns a result for each message. - Action **Create or Update Contact** Creates a recipient on an inMobile list, or updates the existing recipient on that list with the same phone number. - Action **Delete Contact** Deletes a contact (recipient) from an inMobile list. - Action **Find recipient by number** Returns the recipient on an inMobile list that has the specified phone number, and reports whether one was found. - Action **List lists** Returns all recipient lists in the inMobile account, with each list's id, name and creation time. - Action **List recipients** Returns all recipients in an inMobile list, including their phone numbers and fields. - Action **Parse phone numbers** Checks a list of phone numbers and returns, for each one, whether it is valid along with its cleaned number, country code and local number. - Action **Remove Mobile Number From Blacklist** Removes a mobile number from your inMobile blacklist, so it can receive messages again. - Action **Send email** Sends an email with a subject and HTML body to up to 100 recipients through inMobile, optionally scheduled for later, and returns the message id and accepted recipients. - Action **Send RCS text message** Sends a text-only RCS message from one of your RCS agents to a mobile number, with optional suggested replies and actions. Returns the message id and the parsed recipient number. - Action **Send SMS Message** Sends one SMS text message to a mobile number, immediately or at a scheduled time, and returns the message ID and how many SMS parts it uses. - Action **Update recipient** Updates an existing recipient on an inMobile list. Only the details you fill in are changed; anything left blank keeps its current value. ## Each app on its own - [ **HelpDesk** HelpDesk is a ticketing software for effortless customer support](https://apiant.ai/connections/helpdesk) - [ **inMobile - SMS gateway** inMobile is a powerful SMS gateway. inMobile makes it easy for you to send personalized SMS messages, manage...](https://apiant.ai/connections/inmobile-sms-gateway) Reviews ## What our customers say ## More from HelpDesk - [ **HelpDesk to Geocode.xyz** Geocode.xyz is a worldwide geocoding service.](https://apiant.ai/connect/helpdesk-to-geocode-xyz) - [ **HelpDesk to LinkedIn** LinkedIn is a professional networking platform enabling job seekers, companies, and thought leaders to...](https://apiant.ai/connect/helpdesk-to-linkedin) - [ **HelpDesk to Facebook** Facebook is a social media and advertising platform used by individuals and businesses to connect, share...](https://apiant.ai/connect/helpdesk-to-facebook) - [ **HelpDesk to Anthropic** Anthropic builds Claude, a family of large language models.](https://apiant.ai/connect/helpdesk-to-anthropic) - [ **HelpDesk to Supabase** Supabase is an open-source backend-as-a-service providing a Postgres database, authentication, storage, and...](https://apiant.ai/connect/helpdesk-to-supabase) - [ **HelpDesk to ElevenLabs** ElevenLabs is an AI audio research and deployment company.](https://apiant.ai/connect/helpdesk-to-elevenlabs) ## More into inMobile - SMS gateway - [ **HubSpot to inMobile - SMS gateway** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-inmobile-sms-gateway) - [ **Google Sheets to inMobile - SMS gateway** Google Sheets is Google's online spreadsheet app for creating, editing and sharing spreadsheets.](https://apiant.ai/connect/google-sheets-to-inmobile-sms-gateway) - [ **Gmail to inMobile - SMS gateway** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-inmobile-sms-gateway) - [ **Google Calendar to inMobile - SMS gateway** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-inmobile-sms-gateway) - [ **Google Drive to inMobile - SMS gateway** Google Drive is a cloud storage solution for uploading, sharing, and collaborating on files across devices...](https://apiant.ai/connect/google-drive-to-inmobile-sms-gateway) - [ **ActiveCampaign to inMobile - SMS gateway** ActiveCampaign is a marketing automation, email marketing, and CRM platform.](https://apiant.ai/connect/activecampaign-to-inmobile-sms-gateway) Questions ## HelpDesk and inMobile - SMS gateway, answered ### ### What can start an automation from HelpDesk? Any of HelpDesk's 2 triggers in the catalog, including New Message in a Ticket and New Ticket. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in inMobile - SMS gateway when something happens in HelpDesk? Any of inMobile - SMS gateway's 15 actions, including Create or Update Contact, Send email, Send RCS text message and Send SMS Message. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from inMobile - SMS gateway to HelpDesk? Yes. When something happens in inMobile - SMS gateway, your agent can act in HelpDesk too. This page covers both directions: inMobile - SMS gateway's triggers and HelpDesk's actions are listed here as well. ### ### Do I have to build a connector for HelpDesk or inMobile - SMS gateway? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use HelpDesk and inMobile - SMS gateway without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.