Integration
Connect HelpDesk to Google Vertex AI
When New Message in a Ticket fires in HelpDesk, your agent runs Analyze Document in Google Vertex AI. Describe the whole flow and it is built, tested on every scenario and kept running.
What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it.
Build solutions, not workarounds.
What do you want HelpDesk and Google Vertex AI to do together?
Ask the assistant
Connect your AI client
Give your AI client this address.
https://mcp.apiant.aiOne connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser.
Set it up in your client
Claude Code
Run this in the directory you want to work in.
claude mcp add --transport http -s project apiant-ai https://mcp.apiant.aiStart Claude Code there, approve the server, and sign in in the browser page it opens.
Claude Code guide (opens in a new tab)Claude, web and desktop
Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first.
Setup guide (opens in a new tab)Cursor
Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser.
Setup guide (opens in a new tab)Zed
Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server.
Setup guide (opens in a new tab)Codex and the ChatGPT desktop app
Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in.
Setup guide (opens in a new tab)Any other MCP client
Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection.
Setup guide (opens in a new tab)Example flows
What HelpDesk can start in Google Vertex AI
When New Message in a Ticket in HelpDesk
then Analyze Document in Google Vertex AI
Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships.
Everything your agent can do with HelpDesk and Google Vertex AI
Triggers and actions 2 triggers · 32 actions
- New Message in a Ticket
- New Ticket
- Add Canned Response
Create a new canned response.
- Add Followers to Ticket
- Add Tags to Ticket
- Create Ticket
- Create Upload Transaction
- Delete Canned Response
Delete a canned response by ID.
- Delete Ticket
Delete a ticket by ID.
- Find Tickets
- Get Agent
Retrieve a single agent by ID.
- Get Canned Response
Retrieve a single canned response by ID.
- Get Team
Retrieve a single team by ID.
- Get Ticket
Retrieve a single ticket by ID.
- List Agents
List all agents.
- List Canned Responses
List all canned responses.
- List Teams
List all teams.
- Update Agent
Update an existing agent by ID.
- Update Canned Response
Update an existing canned response by ID.
- Update Team
Update an existing team by ID.
- Update Ticket / Send Reply
- Upload Attachment During Transaction
- Analyze Document
Analyzes a document (PDF, image, or text file) using Gemini Vision to extract insights, summaries, or structured data.
- Analyze Text Sentiment
Analyzes text for positive or negative sentiment.
- Classify Text
Classify some text from amongst a list of categories.
- Conversation
Sends a chat message, optionally storing messages as you go.
- Count Tokens
Returns how many tokens a prompt uses for a Gemini model on Vertex AI.
- Generate Code
Generates, explains, refactors, debugs, or converts code using AI. Supports multiple programming languages.
- Generate Embeddings
Generates vector embeddings for text. Useful for semantic search, RAG, and similarity comparisons.
- Generate Image
Generates an image from a prompt.
- Send Prompt
Sends a prompt and generates a completion.
- Summarize Text
Summarizes text.
- Translate Text
Translates text between languages using AI with support for different tones and styles.
- Write an Email
Writes the content of an email based on your provided prompt for use in a subsequent step.
No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.
Each app on its own
Reviews
What our customers say
More from HelpDesk
HelpDesk to Geocode.xyzGeocode.xyz is a worldwide geocoding service.
HelpDesk to LinkedInLinkedIn is a professional networking platform enabling job seekers, companies, and thought leaders to...
HelpDesk to FacebookFacebook is a social media and advertising platform used by individuals and businesses to connect, share...
HelpDesk to AnthropicAnthropic builds Claude, a family of large language models.
HelpDesk to SupabaseSupabase is an open-source backend-as-a-service providing a Postgres database, authentication, storage, and...
HelpDesk to ElevenLabsElevenLabs is an AI audio research and deployment company.
More into Google Vertex AI
HubSpot to Google Vertex AIHubSpot is your all-in-one stop for all of your marketing software needs.
Salesforce to Google Vertex AISalesforce is a leading enterprise customer relationship management (CRM) platform.
Slack to Google Vertex AISlack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...
Google Sheets to Google Vertex AIGoogle Sheets
Gmail to Google Vertex AIGmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...
Google Calendar to Google Vertex AIGoogle Calendar is a time management tool providing scheduling features, event reminders, and integration...
Questions
HelpDesk and Google Vertex AI, answered
What can start an automation from HelpDesk?
Any of HelpDesk's 2 triggers in the catalog, including New Message in a Ticket and New Ticket. Describe the moment in plain language and your agent picks the right one.
What can your agent do in Google Vertex AI when something happens in HelpDesk?
Any of Google Vertex AI's 12 actions, including Send Prompt, Analyze Document, Analyze Text Sentiment and Classify Text. Your agent maps the data both ways and tests every scenario before it ships.
Can it also run from Google Vertex AI to HelpDesk?
Google Vertex AI has no triggers in the catalog today, so automations start in HelpDesk. If you need the other direction, ask: your agent reads Google Vertex AI's API documentation and adds it.
Do I have to build a connector for HelpDesk or Google Vertex AI?
No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running.
Can my AI client use HelpDesk and Google Vertex AI without building an automation?
Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both.
What happens when something fails?
Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships.
Is there a free plan?
Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.