Integration
Connect HelpDesk to Alchemer
When New Message in a Ticket fires in HelpDesk, your agent runs Create Contact in Alchemer. Describe the whole flow and it is built, tested on every scenario and kept running.
What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it.
Build solutions, not workarounds.
What do you want HelpDesk and Alchemer to do together?
Ask the assistant
Connect your AI client
Give your AI client this address.
https://mcp.apiant.aiOne connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser.
Set it up in your client
Claude Code
Run this in the directory you want to work in.
claude mcp add --transport http -s project apiant-ai https://mcp.apiant.aiStart Claude Code there, approve the server, and sign in in the browser page it opens.
Claude Code guide (opens in a new tab)Claude, web and desktop
Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first.
Setup guide (opens in a new tab)Cursor
Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser.
Setup guide (opens in a new tab)Zed
Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server.
Setup guide (opens in a new tab)Codex and the ChatGPT desktop app
Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in.
Setup guide (opens in a new tab)Any other MCP client
Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection.
Setup guide (opens in a new tab)Example flows
What HelpDesk can start in Alchemer
When New Message in a Ticket in HelpDesk
then Create Contact in Alchemer
Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships.
Everything your agent can do with HelpDesk and Alchemer
Triggers and actions 2 triggers · 37 actions
- New Message in a Ticket
- New Ticket
- Add Canned Response
Create a new canned response.
- Add Followers to Ticket
- Add Tags to Ticket
- Create Ticket
- Create Upload Transaction
- Delete Canned Response
Delete a canned response by ID.
- Delete Ticket
Delete a ticket by ID.
- Find Tickets
- Get Agent
Retrieve a single agent by ID.
- Get Canned Response
Retrieve a single canned response by ID.
- Get Team
Retrieve a single team by ID.
- Get Ticket
Retrieve a single ticket by ID.
- List Agents
List all agents.
- List Canned Responses
List all canned responses.
- List Teams
List all teams.
- Update Agent
Update an existing agent by ID.
- Update Canned Response
Update an existing canned response by ID.
- Update Team
Update an existing team by ID.
- Update Ticket / Send Reply
- Upload Attachment During Transaction
- Create Contact
Adds a new contact to an Alchemer contact list.
- Create Contact List
Creates a new Alchemer contact list.
- Create Survey
Creates a new Alchemer survey, poll, form or quiz with the given title.
- Create Survey Response
Creates a new response on an Alchemer survey, optionally setting its status.
- Delete Contact
Removes a contact from an Alchemer contact list.
- Delete Contact List
Deletes an Alchemer contact list.
- Delete Survey
Deletes an Alchemer survey.
- Delete Survey Response
Deletes a response from an Alchemer survey.
- Get Contact
Returns one contact from an Alchemer contact list.
- Get Contact List
Returns one Alchemer contact list.
- Get Survey Response
Returns one response to an Alchemer survey.
- List Contact Lists
Returns the contact lists in your Alchemer account.
- List Contacts
Returns the contacts in an Alchemer contact list.
- List Survey Responses
Returns the responses submitted to an Alchemer survey, one page at a time.
- List Surveys
Returns the surveys in your Alchemer account, one page at a time.
- Update Contact
Updates a contact in an Alchemer contact list; only the fields you fill in change.
- Update Survey Response
Updates the status of a response on an Alchemer survey.
No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.
Each app on its own
Reviews
What our customers say
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Questions
HelpDesk and Alchemer, answered
What can start an automation from HelpDesk?
Any of HelpDesk's 2 triggers in the catalog, including New Message in a Ticket and New Ticket. Describe the moment in plain language and your agent picks the right one.
What can your agent do in Alchemer when something happens in HelpDesk?
Any of Alchemer's 17 actions, including Create Contact, Create Contact List, Create Survey and Create Survey Response. Your agent maps the data both ways and tests every scenario before it ships.
Can it also run from Alchemer to HelpDesk?
Alchemer has no triggers in the catalog today, so automations start in HelpDesk. If you need the other direction, ask: your agent reads Alchemer's API documentation and adds it.
Do I have to build a connector for HelpDesk or Alchemer?
No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running.
Can my AI client use HelpDesk and Alchemer without building an automation?
Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both.
What happens when something fails?
Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships.
Is there a free plan?
Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.