--- title: "Connect HelpDesk to Aimtell - APIANT.ai" description: "When \"New Message in a Ticket\" fires in HelpDesk, your agent runs \"Add event triggered campaign\" in Aimtell." canonical: "https://apiant.ai/connect/helpdesk-to-aimtell" --- # Connect HelpDesk to Aimtell When **New Message in a Ticket** fires in [HelpDesk](https://apiant.ai/connections/helpdesk), your agent runs **Add event triggered campaign** in [Aimtell](https://apiant.ai/connections/aimtell). Describe the whole flow and it is built, tested on every scenario and kept running. HelpDesk **2** triggers HelpDesk **20** actions Aimtell **14** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want HelpDesk and Aimtell to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What HelpDesk can start in Aimtell - When **New Message in a Ticket** in HelpDesk then **Add event triggered campaign** in Aimtell - When **New Ticket** in HelpDesk then **Track Event** in Aimtell Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with HelpDesk and Aimtell ## Triggers and actions 2 triggers ยท 34 actions - Trigger **New Message in a Ticket** - Trigger **New Ticket** - Action **Add Canned Response** Create a new canned response. - Action **Add Followers to Ticket** - Action **Add Tags to Ticket** - Action **Create Ticket** - Action **Create Upload Transaction** - Action **Delete Canned Response** Delete a canned response by ID. - Action **Delete Ticket** Delete a ticket by ID. - Action **Find Tickets** - Action **Get Agent** Retrieve a single agent by ID. - Action **Get Canned Response** Retrieve a single canned response by ID. - Action **Get Team** Retrieve a single team by ID. - Action **Get Ticket** Retrieve a single ticket by ID. - Action **List Agents** List all agents. - Action **List Canned Responses** List all canned responses. - Action **List Teams** List all teams. - Action **Update Agent** Update an existing agent by ID. - Action **Update Canned Response** Update an existing canned response by ID. - Action **Update Team** Update an existing team by ID. - Action **Update Ticket / Send Reply** - Action **Upload Attachment During Transaction** - Action **Add event triggered campaign** Create a campaign that sends automatically when a tracked event occurs. - Action **Add RSS campaign** Create a campaign that sends push notifications automatically from an RSS feed. - Action **Add segment** Create a subscriber segment for targeting push campaigns. - Action **Create Push Campaign Draft** Creates a new push campaign draft. - Action **Get event triggered campaign** Retrieve an event-triggered campaign by ID. - Action **Get push campaign** Retrieve a manual push campaign by ID. - Action **Get RSS campaign** Retrieve an RSS campaign by ID. - Action **Get segment** Retrieve a subscriber segment by ID. - Action **List event triggered campaigns** List all event-triggered campaigns for a site. - Action **List push campaigns** List all manual push campaigns for a site. - Action **List RSS campaigns** List all RSS campaigns for a site. - Action **Send Push Notification** Sends a push notification. - Action **Track Event** Tracks an event against a subscriber. - Action **Update segment** Update a subscriber segment's definition. ## Each app on its own - [ **HelpDesk** HelpDesk is a ticketing software for effortless customer support](https://apiant.ai/connections/helpdesk) - [ **Aimtell** Aimtell is a platform that enables you to re-engage your website visitors with highly targeted browser push...](https://apiant.ai/connections/aimtell) Reviews ## What our customers say ## More from HelpDesk - [ **HelpDesk to Geocode.xyz** Geocode.xyz is a worldwide geocoding service.](https://apiant.ai/connect/helpdesk-to-geocode-xyz) - [ **HelpDesk to LinkedIn** LinkedIn is a professional networking platform enabling job seekers, companies, and thought leaders to...](https://apiant.ai/connect/helpdesk-to-linkedin) - [ **HelpDesk to Facebook** Facebook is a social media and advertising platform used by individuals and businesses to connect, share...](https://apiant.ai/connect/helpdesk-to-facebook) - [ **HelpDesk to Anthropic** Anthropic builds Claude, a family of large language models.](https://apiant.ai/connect/helpdesk-to-anthropic) - [ **HelpDesk to Supabase** Supabase is an open-source backend-as-a-service providing a Postgres database, authentication, storage, and...](https://apiant.ai/connect/helpdesk-to-supabase) - [ **HelpDesk to ElevenLabs** ElevenLabs is an AI audio research and deployment company.](https://apiant.ai/connect/helpdesk-to-elevenlabs) ## More into Aimtell - [ **Klaviyo to Aimtell** Klaviyo is a marketing automation platform for email and SMS.](https://apiant.ai/connect/klaviyo-to-aimtell) - [ **Typeform to Aimtell** Build and publish online forms, surveys, and quizzes with Typeform.](https://apiant.ai/connect/typeform-to-aimtell) - [ **HubSpot to Aimtell** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-aimtell) - [ **Salesforce to Aimtell** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/salesforce-to-aimtell) - [ **Slack to Aimtell** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/slack-to-aimtell) - [ **Google Sheets to Aimtell** Google Sheets](https://apiant.ai/connect/google-sheets-to-aimtell) Questions ## HelpDesk and Aimtell, answered ### ### What can start an automation from HelpDesk? Any of HelpDesk's 2 triggers in the catalog, including New Message in a Ticket and New Ticket. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Aimtell when something happens in HelpDesk? Any of Aimtell's 14 actions, including Create Push Campaign Draft, Send Push Notification, Update segment and Add event triggered campaign. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Aimtell to HelpDesk? Aimtell has no triggers in the catalog today, so automations start in HelpDesk. If you need the other direction, ask: your agent reads Aimtell's API documentation and adds it. ### ### Do I have to build a connector for HelpDesk or Aimtell? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use HelpDesk and Aimtell without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.