--- title: "Connect Help Scout to Zenoti - APIANT.ai" description: "When \"New Conversation\" fires in Help Scout, your agent runs \"Add Notes to an Opportunity\" in Zenoti." canonical: "https://apiant.ai/connect/help-scout-to-zenoti" --- # Connect Help Scout to Zenoti When **New Conversation** fires in [Help Scout](https://apiant.ai/connections/help-scout), your agent runs **Add Notes to an Opportunity** in [Zenoti](https://apiant.ai/connections/zenoti). Describe the whole flow and it is built, tested on every scenario and kept running. Help Scout **4** triggers Help Scout **19** actions Zenoti **15** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want Help Scout and Zenoti to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What Help Scout can start in Zenoti - When **New Conversation** in Help Scout then **Add Notes to an Opportunity** in Zenoti - When **New Customer** in Help Scout then **Add booking** in Zenoti Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with Help Scout and Zenoti ## Triggers and actions 4 triggers · 34 actions - Trigger **New Conversation** Polls for newly created conversations across mailboxes. - Trigger **New Customer** Polls for newly created customers. - Trigger **New Mailbox** Polls for newly created mailboxes. - Trigger **New User** Polls for newly added users (team members). - Action **Add Customer Email** Add an email address to a customer. - Action **Create Customer** Create a new customer record. - Action **Create Note** Add an internal note thread to a conversation. - Action **Create Thread (Reply)** Add a reply thread to an existing conversation. - Action **Delete Conversation** Delete a conversation by ID. - Action **Get Conversation** Retrieve a single conversation by ID. - Action **Get Customer** Retrieve a single customer by ID. - Action **Get Mailbox** Retrieve a single mailbox by ID. - Action **Get User** Retrieve a single user by ID. - Action **List Conversations** List conversations, optionally filtered by mailbox, status, tag, or query. - Action **List Conversation Threads** List all threads on a conversation. - Action **List Customers** List customers, optionally filtered by email, mailbox, or query. - Action **List Mailboxes** List all mailboxes in the account. - Action **List Mailbox Folders** List the folders within a mailbox. - Action **List Tags** List all tags in the account. - Action **List Users** List all users (team members) in the account. - Action **Update Conversation** Update a conversation's subject, status, mailbox, assignee, or owner via JSON Patch. - Action **Update Conversation Tags** Replace the tags on a conversation. - Action **Update Customer** Update a customer's profile fields. - Action **Add booking** Creates a service booking request for one or more guests at a center on a date, returning a booking id used to pick, reserve and confirm a slot. - Action **Add Employee Security Role** Assigns a security role to a Zenoti employee for a center, zone, or the organization. - Action **Add Notes to an Opportunity** Adds a note to an existing opportunity in Zenoti. - Action **Create Employee** Creates an employee profile in a Zenoti center, including personal details, job, security role and online catalog information. - Action **Create Employee Blockout** Creates a blockout time (such as a lunch break) on an employee's schedule at a center. - Action **Create Guest** Creates a guest (client profile) in a Zenoti center and returns the new guest record with its id. - Action **Delete Employee Blockout** Permanently deletes a blockout time from an employee's schedule. - Action **List appointments of a guest** Returns the appointment history of a guest, optionally filtered by date range or to upcoming/past appointments. - Action **List centers** Returns all centers (business locations) of your Zenoti organization, with their address, time zone and currency details. - Action **List employees** Returns the employees who are active in a Zenoti center on a given date. - Action **List services** Returns the services offered at a Zenoti center, with pricing (including campaign-discounted pricing when a campaign is given). - Action **Merge guests** Merges one or more duplicate guest records into a target guest in Zenoti. - Action **Search for a Guest** Searches for guests by name, email, phone, zip code, tags, username or user code, in one center or across the organization. - Action **Search Guest by ID** Returns the full profile of a Zenoti guest by their guest ID, including personal info, address, preferences, tags and referral details. - Action **Update Employee Blockout** Updates an existing blockout time (such as a lunch break) on an employee's schedule, including its time, type, notes and recurrence. ## Each app on its own - [ **Help Scout** Help Scout is a help desk and shared inbox platform for customer support teams.](https://apiant.ai/connections/help-scout) - [ **Zenoti** Zenoti provides an all-in-one, cloud-based software solution for the spa, salon and med spa industry.](https://apiant.ai/connections/zenoti) Reviews ## What our customers say ## More from Help Scout - [ **Help Scout to HubSpot** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/help-scout-to-hubspot) - [ **Help Scout to Stripe** Stripe is a payment processing platform for online businesses.](https://apiant.ai/connect/help-scout-to-stripe) - [ **Help Scout to JIRA** Atlassian JIRA Cloud — issue tracking and project management.](https://apiant.ai/connect/help-scout-to-jira) - [ **Help Scout to Zoom** Zoom unifies cloud video conferencing, simple online meetings, group messaging, and a software-based...](https://apiant.ai/connect/help-scout-to-zoom) - [ **Help Scout to SendGrid** SendGrid by Twilio — email delivery and marketing platform.](https://apiant.ai/connect/help-scout-to-sendgrid) - [ **Help Scout to Klaviyo** Klaviyo is a marketing automation platform for email and SMS.](https://apiant.ai/connect/help-scout-to-klaviyo) ## More into Zenoti - [ **HubSpot to Zenoti** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-zenoti) - [ **Salesforce to Zenoti** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/salesforce-to-zenoti) - [ **Slack to Zenoti** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/slack-to-zenoti) - [ **Google Sheets to Zenoti** Google Sheets is Google's online spreadsheet app for creating, editing and sharing spreadsheets.](https://apiant.ai/connect/google-sheets-to-zenoti) - [ **Gmail to Zenoti** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-zenoti) - [ **Google Calendar to Zenoti** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-zenoti) Questions ## Help Scout and Zenoti, answered ### ### What can start an automation from Help Scout? Any of Help Scout's 4 triggers in the catalog, including New Conversation, New Customer, New Mailbox and New User. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Zenoti when something happens in Help Scout? Any of Zenoti's 15 actions, including Create Employee, Create Employee Blockout, Create Guest and Update Employee Blockout. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Zenoti to Help Scout? Zenoti has no triggers in the catalog today, so automations start in Help Scout. If you need the other direction, ask: your agent reads Zenoti's API documentation and adds it. ### ### Do I have to build a connector for Help Scout or Zenoti? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use Help Scout and Zenoti without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.