--- title: "Connect Help Scout and YouCan - APIANT.ai" description: "When \"New Conversation\" fires in Help Scout, your agent runs \"Add order\" in YouCan, or \"New Order\" in YouCan to \"Add Customer Email\" in Help Scout." canonical: "https://apiant.ai/connect/help-scout-to-youcan" --- # Connect Help Scout and YouCan When **New Conversation** fires in [Help Scout](https://apiant.ai/connections/help-scout), your agent runs **Add order** in [YouCan](https://apiant.ai/connections/youcan), or **New Order** in YouCan to **Add Customer Email** in Help Scout. Describe the whole flow and it is built, tested on every scenario and kept running. Help Scout **4** triggers Help Scout **19** actions YouCan **1** trigger YouCan **16** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want Help Scout and YouCan to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What Help Scout and YouCan can do together ### From Help Scout to YouCan - When **New Conversation** in Help Scout then **Add order** in YouCan - When **New Customer** in Help Scout then **Create Customer** in YouCan ### From YouCan to Help Scout - When **New Order** in YouCan then **Add Customer Email** in Help Scout - When **New Order** in YouCan then **Create Customer** in Help Scout Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with Help Scout and YouCan ## Triggers and actions 5 triggers · 35 actions - Trigger **New Conversation** Polls for newly created conversations across mailboxes. - Trigger **New Customer** Polls for newly created customers. - Trigger **New Mailbox** Polls for newly created mailboxes. - Trigger **New User** Polls for newly added users (team members). - Action **Add Customer Email** Add an email address to a customer. - Action **Create Customer** Create a new customer record. - Action **Create Note** Add an internal note thread to a conversation. - Action **Create Thread (Reply)** Add a reply thread to an existing conversation. - Action **Delete Conversation** Delete a conversation by ID. - Action **Get Conversation** Retrieve a single conversation by ID. - Action **Get Customer** Retrieve a single customer by ID. - Action **Get Mailbox** Retrieve a single mailbox by ID. - Action **Get User** Retrieve a single user by ID. - Action **List Conversations** List conversations, optionally filtered by mailbox, status, tag, or query. - Action **List Conversation Threads** List all threads on a conversation. - Action **List Customers** List customers, optionally filtered by email, mailbox, or query. - Action **List Mailboxes** List all mailboxes in the account. - Action **List Mailbox Folders** List the folders within a mailbox. - Action **List Tags** List all tags in the account. - Action **List Users** List all users (team members) in the account. - Action **Update Conversation** Update a conversation's subject, status, mailbox, assignee, or owner via JSON Patch. - Action **Update Conversation Tags** Replace the tags on a conversation. - Action **Update Customer** Update a customer's profile fields. - Trigger **New Order** Triggers when a new order is placed in your YouCan store. - Action **Add category** Creates a new product category in your YouCan store. - Action **Add coupon** Creates a discount coupon in your YouCan store, valid for the products you choose. - Action **Add order** Creates an order in your YouCan store for an existing customer, with the product variants, shipping choice and optional addresses, discount, notes and tags. - Action **Create Customer** Creates a customer in your YouCan store with their contact details and optional addresses. - Action **Create Product** Creates a new product in your YouCan store, with optional pricing, inventory, variants, categories and images. - Action **Delete product** Deletes a product from your YouCan store. - Action **Get coupon** Returns a single coupon from your YouCan store, including its code, discount value, type, dates and usage limit. - Action **Get customer** Returns a single customer from your YouCan store, optionally including their addresses and orders. - Action **Get order** Returns a single order by its ID, optionally with its customer, items, payment, shipping and other related details. - Action **Get product** Returns a single product from your YouCan store, including price, inventory, images and optional variants, categories and vendors. - Action **List customers** Returns customers in your YouCan store, optionally filtered by a search on name, phone or email. - Action **List products** Returns the products in your YouCan store, optionally searched, sorted and with related variants, categories or images. - Action **List Shipping Zones** Returns the store's shipping zones, optionally including their shipping rates. - Action **Update customer** Updates an existing customer's name, contact details, location or notes in your YouCan store. Fields left blank are not changed. - Action **Update order status** Updates an order's general, shipping or payment status in your YouCan store. - Action **Update product** Updates an existing product in your YouCan store. Only the fields you fill in are changed. ## Each app on its own - [ **Help Scout** Help Scout is a help desk and shared inbox platform for customer support teams.](https://apiant.ai/connections/help-scout) - [ **YouCan** YouCan is an integrated platform specialized in e-commerce, offering a wide range of services needed by...](https://apiant.ai/connections/youcan) Reviews ## What our customers say ## More from Help Scout - [ **Help Scout to HubSpot** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/help-scout-to-hubspot) - [ **Help Scout to Stripe** Stripe is a payment processing platform for online businesses.](https://apiant.ai/connect/help-scout-to-stripe) - [ **Help Scout to JIRA** Atlassian JIRA Cloud — issue tracking and project management.](https://apiant.ai/connect/help-scout-to-jira) - [ **Help Scout to Zoom** Zoom unifies cloud video conferencing, simple online meetings, group messaging, and a software-based...](https://apiant.ai/connect/help-scout-to-zoom) - [ **Help Scout to SendGrid** SendGrid by Twilio — email delivery and marketing platform.](https://apiant.ai/connect/help-scout-to-sendgrid) - [ **Help Scout to Klaviyo** Klaviyo is a marketing automation platform for email and SMS.](https://apiant.ai/connect/help-scout-to-klaviyo) ## More into YouCan - [ **HubSpot to YouCan** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-youcan) - [ **Salesforce to YouCan** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/salesforce-to-youcan) - [ **Slack to YouCan** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/slack-to-youcan) - [ **Google Sheets to YouCan** Google Sheets](https://apiant.ai/connect/google-sheets-to-youcan) - [ **Gmail to YouCan** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-youcan) - [ **Google Calendar to YouCan** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-youcan) Questions ## Help Scout and YouCan, answered ### ### What can start an automation from Help Scout? Any of Help Scout's 4 triggers in the catalog, including New Conversation, New Customer, New Mailbox and New User. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in YouCan when something happens in Help Scout? Any of YouCan's 16 actions, including Create Customer, Create Product, Update customer and Update order status. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from YouCan to Help Scout? Yes. When something happens in YouCan, your agent can act in Help Scout too. This page covers both directions: YouCan's triggers and Help Scout's actions are listed here as well. ### ### Do I have to build a connector for Help Scout or YouCan? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use Help Scout and YouCan without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.