--- title: "Connect Help Scout and Yandex - APIANT.ai" description: "When \"New Conversation\" fires in Help Scout, your agent runs \"List files\" in Yandex, or \"New file\" in Yandex to \"Add Customer Email\" in Help Scout." canonical: "https://apiant.ai/connect/help-scout-to-yandex" --- # Connect Help Scout and Yandex When **New Conversation** fires in [Help Scout](https://apiant.ai/connections/help-scout), your agent runs **List files** in [Yandex](https://apiant.ai/connections/yandex), or **New file** in Yandex to **Add Customer Email** in Help Scout. Describe the whole flow and it is built, tested on every scenario and kept running. Help Scout **4** triggers Help Scout **19** actions Yandex **1** trigger Yandex **11** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want Help Scout and Yandex to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What Help Scout and Yandex can do together ### From Help Scout to Yandex - When **New Conversation** in Help Scout then **List files** in Yandex - When **New Customer** in Help Scout then **Add folder** in Yandex ### From Yandex to Help Scout - When **New file** in Yandex then **Add Customer Email** in Help Scout - When **New file** in Yandex then **Create Customer** in Help Scout Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with Help Scout and Yandex ## Triggers and actions 5 triggers · 30 actions - Trigger **New Conversation** Polls for newly created conversations across mailboxes. - Trigger **New Customer** Polls for newly created customers. - Trigger **New Mailbox** Polls for newly created mailboxes. - Trigger **New User** Polls for newly added users (team members). - Action **Add Customer Email** Add an email address to a customer. - Action **Create Customer** Create a new customer record. - Action **Create Note** Add an internal note thread to a conversation. - Action **Create Thread (Reply)** Add a reply thread to an existing conversation. - Action **Delete Conversation** Delete a conversation by ID. - Action **Get Conversation** Retrieve a single conversation by ID. - Action **Get Customer** Retrieve a single customer by ID. - Action **Get Mailbox** Retrieve a single mailbox by ID. - Action **Get User** Retrieve a single user by ID. - Action **List Conversations** List conversations, optionally filtered by mailbox, status, tag, or query. - Action **List Conversation Threads** List all threads on a conversation. - Action **List Customers** List customers, optionally filtered by email, mailbox, or query. - Action **List Mailboxes** List all mailboxes in the account. - Action **List Mailbox Folders** List the folders within a mailbox. - Action **List Tags** List all tags in the account. - Action **List Users** List all users (team members) in the account. - Action **Update Conversation** Update a conversation's subject, status, mailbox, assignee, or owner via JSON Patch. - Action **Update Conversation Tags** Replace the tags on a conversation. - Action **Update Customer** Update a customer's profile fields. - Trigger **New file** Triggers when a new file is uploaded to Yandex Disk. - Action **Add folder** Creates a new empty folder at the given path on Yandex Disk. The parent folder must already exist. - Action **Copy resource** Copies a file or folder on Yandex Disk to a new location and returns a link to the copy, or to the copy operation when Yandex performs it in the background. - Action **Delete resource** Deletes a file or folder on Yandex Disk, moving it to the Trash by default or removing it permanently. - Action **Get download link** Returns a temporary direct link for downloading a file stored on Yandex Disk. - Action **Get resource** Returns the details of a file or folder on Yandex Disk, such as its name, type, size, dates and custom properties. For a folder, the response also lists the items inside it. - Action **List files** Returns a flat list of every file on the user's Yandex Disk, optionally filtered by media type and sorted. - Action **List public resources** Returns the files and folders on your Yandex Disk that have been published with a public link. - Action **List recently uploaded files** Returns the files most recently uploaded to Yandex Disk, newest first, optionally filtered by media type. - Action **Move resource** Moves or renames a file or folder on Yandex Disk. Returns a link to the moved item, or to the background move operation when it runs asynchronously. - Action **Publish resource** Publishes a file or folder on Yandex Disk so it gets a public link, optionally with access settings such as a password or expiry. Returns a link to the published resource's metadata. - Action **Update resource** Adds or changes custom properties on a file or folder in Yandex Disk. Properties with the same name are overwritten, new ones are added, and a property set to null is removed. ## Each app on its own - [ **Help Scout** Help Scout is a help desk and shared inbox platform for customer support teams.](https://apiant.ai/connections/help-scout) - [ **Yandex** Yandex is a Russian internet services provider offering search, email, navigation, and other web-based...](https://apiant.ai/connections/yandex) Reviews ## What our customers say ## More from Help Scout - [ **Help Scout to HubSpot** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/help-scout-to-hubspot) - [ **Help Scout to Stripe** Stripe is a payment processing platform for online businesses.](https://apiant.ai/connect/help-scout-to-stripe) - [ **Help Scout to JIRA** Atlassian JIRA Cloud — issue tracking and project management.](https://apiant.ai/connect/help-scout-to-jira) - [ **Help Scout to Zoom** Zoom unifies cloud video conferencing, simple online meetings, group messaging, and a software-based...](https://apiant.ai/connect/help-scout-to-zoom) - [ **Help Scout to SendGrid** SendGrid by Twilio — email delivery and marketing platform.](https://apiant.ai/connect/help-scout-to-sendgrid) - [ **Help Scout to Klaviyo** Klaviyo is a marketing automation platform for email and SMS.](https://apiant.ai/connect/help-scout-to-klaviyo) ## More into Yandex - [ **HubSpot to Yandex** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-yandex) - [ **Salesforce to Yandex** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/salesforce-to-yandex) - [ **Slack to Yandex** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/slack-to-yandex) - [ **Google Sheets to Yandex** Google Sheets](https://apiant.ai/connect/google-sheets-to-yandex) - [ **Gmail to Yandex** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-yandex) - [ **Google Calendar to Yandex** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-yandex) Questions ## Help Scout and Yandex, answered ### ### What can start an automation from Help Scout? Any of Help Scout's 4 triggers in the catalog, including New Conversation, New Customer, New Mailbox and New User. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Yandex when something happens in Help Scout? Any of Yandex's 11 actions, including Update resource, Add folder, Copy resource and Get download link. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Yandex to Help Scout? Yes. When something happens in Yandex, your agent can act in Help Scout too. This page covers both directions: Yandex's triggers and Help Scout's actions are listed here as well. ### ### Do I have to build a connector for Help Scout or Yandex? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use Help Scout and Yandex without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.