--- title: "Connect Help Scout and WordPress - APIANT.ai" description: "When \"New Conversation\" fires in Help Scout, your agent runs \"Add comment\" in WordPress." canonical: "https://apiant.ai/connect/help-scout-to-wordpress" --- # Connect Help Scout and WordPress When **New Conversation** fires in [Help Scout](https://apiant.ai/connections/help-scout), your agent runs **Add comment** in [WordPress](https://apiant.ai/connections/wordpress), or **New Comment** in WordPress to **Add Customer Email** in Help Scout. Describe the whole flow and it is built, tested on every scenario and kept running. Help Scout **4** triggers Help Scout **19** actions WordPress **7** triggers WordPress **16** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want Help Scout and WordPress to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What Help Scout and WordPress can do together ### From Help Scout to WordPress - When **New Conversation** in Help Scout then **Add comment** in WordPress - When **New Customer** in Help Scout then **Add page** in WordPress ### From WordPress to Help Scout - When **New Comment** in WordPress then **Add Customer Email** in Help Scout - When **New Media** in WordPress then **Create Customer** in Help Scout Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with Help Scout and WordPress ## Triggers and actions 11 triggers · 35 actions - Trigger **New Conversation** Polls for newly created conversations across mailboxes. - Trigger **New Customer** Polls for newly created customers. - Trigger **New Mailbox** Polls for newly created mailboxes. - Trigger **New User** Polls for newly added users (team members). - Action **Add Customer Email** Add an email address to a customer. - Action **Create Customer** Create a new customer record. - Action **Create Note** Add an internal note thread to a conversation. - Action **Create Thread (Reply)** Add a reply thread to an existing conversation. - Action **Delete Conversation** Delete a conversation by ID. - Action **Get Conversation** Retrieve a single conversation by ID. - Action **Get Customer** Retrieve a single customer by ID. - Action **Get Mailbox** Retrieve a single mailbox by ID. - Action **Get User** Retrieve a single user by ID. - Action **List Conversations** List conversations, optionally filtered by mailbox, status, tag, or query. - Action **List Conversation Threads** List all threads on a conversation. - Action **List Customers** List customers, optionally filtered by email, mailbox, or query. - Action **List Mailboxes** List all mailboxes in the account. - Action **List Mailbox Folders** List the folders within a mailbox. - Action **List Tags** List all tags in the account. - Action **List Users** List all users (team members) in the account. - Action **Update Conversation** Update a conversation's subject, status, mailbox, assignee, or owner via JSON Patch. - Action **Update Conversation Tags** Replace the tags on a conversation. - Action **Update Customer** Update a customer's profile fields. - Trigger **New Comment** Triggers when a new comment is posted on your WordPress site. - Trigger **New Media** Triggers when a new media item (image, video, audio or document) is uploaded to the WordPress media library. - Trigger **New page** Triggers when a new page is created on the WordPress site. - Trigger **New Post** Triggers when a new post is published on your WordPress site. - Trigger **New User** Triggers when a new user registers on your WordPress site. - Trigger **Updated Post** Triggers when a post is created or updated, newest changes first. - Trigger **Updated User** Triggers when a WordPress user is added or their profile is changed (name, email, roles, bio and other details). - Action **Add category** Creates a new post category on your WordPress site and returns the created category. - Action **Add comment** Adds a new comment to a WordPress post or page. - Action **Add page** Creates a new page on your WordPress site with the title, content, status and other details you provide. - Action **Add tag** Creates a new tag on your WordPress site. - Action **Create Post** Creates a new post on your WordPress site with the title, content, status, categories and tags you provide. - Action **Create User** Creates a new user account on your WordPress site with the login name, email and password you provide. - Action **Delete post** Deletes a post, moving it to the trash or removing it permanently. - Action **Delete user** Permanently deletes a WordPress user and reassigns their posts and links to another user. - Action **Find comments by criteria** Finds comments on the WordPress site matching search text, post, author, status, date range and other criteria. - Action **Find pages by criteria** Returns the pages on your WordPress site that match the search text, slug, author, status, dates and other criteria you supply. - Action **Find Post** Finds posts on your WordPress site matching a search text, slug, author, category, tag, status or date range. - Action **Find User** Finds WordPress users matching a search text, slug, role or other criteria and returns the matching users. - Action **Update page** Updates an existing page on your WordPress site. Only the fields you fill in are changed. - Action **Update Post** Updates an existing WordPress post's title, content, status, categories, tags and other details. Only the fields you fill in are changed. - Action **Update User** Updates an existing WordPress user's profile, such as their name, email, roles or password. Fields left blank are not changed. - Action **Upload Media** Uploads a file from a URL to the WordPress media library and returns the new media item. ## Each app on its own - [ **Help Scout** Help Scout is a help desk and shared inbox platform for customer support teams.](https://apiant.ai/connections/help-scout) - [ **WordPress** WordPress is web software you can use to create a beautiful website or blog.](https://apiant.ai/connections/wordpress) Reviews ## What our customers say ## More from Help Scout - [ **Help Scout to HubSpot** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/help-scout-to-hubspot) - [ **Help Scout to Stripe** Stripe is a payment processing platform for online businesses.](https://apiant.ai/connect/help-scout-to-stripe) - [ **Help Scout to JIRA** Atlassian JIRA Cloud — issue tracking and project management.](https://apiant.ai/connect/help-scout-to-jira) - [ **Help Scout to Zoom** Zoom unifies cloud video conferencing, simple online meetings, group messaging, and a software-based...](https://apiant.ai/connect/help-scout-to-zoom) - [ **Help Scout to SendGrid** SendGrid by Twilio — email delivery and marketing platform.](https://apiant.ai/connect/help-scout-to-sendgrid) - [ **Help Scout to Klaviyo** Klaviyo is a marketing automation platform for email and SMS.](https://apiant.ai/connect/help-scout-to-klaviyo) ## More into WordPress - [ **HubSpot to WordPress** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-wordpress) - [ **Salesforce to WordPress** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/salesforce-to-wordpress) - [ **Slack to WordPress** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/slack-to-wordpress) - [ **Google Sheets to WordPress** Google Sheets is Google's online spreadsheet app for creating, editing and sharing spreadsheets.](https://apiant.ai/connect/google-sheets-to-wordpress) - [ **Gmail to WordPress** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-wordpress) - [ **Google Calendar to WordPress** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-wordpress) Questions ## Help Scout and WordPress, answered ### ### What can start an automation from Help Scout? Any of Help Scout's 4 triggers in the catalog, including New Conversation, New Customer, New Mailbox and New User. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in WordPress when something happens in Help Scout? Any of WordPress's 16 actions, including Create Post, Create User, Update page and Update Post. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from WordPress to Help Scout? Yes. When something happens in WordPress, your agent can act in Help Scout too. This page covers both directions: WordPress's triggers and Help Scout's actions are listed here as well. ### ### Do I have to build a connector for Help Scout or WordPress? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use Help Scout and WordPress without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.