--- title: "Connect Help Scout and VideoDB - APIANT.ai" description: "When \"New Conversation\" fires in Help Scout, your agent runs \"Add Collection\" in VideoDB." canonical: "https://apiant.ai/connect/help-scout-to-videodb" --- # Connect Help Scout and VideoDB When **New Conversation** fires in [Help Scout](https://apiant.ai/connections/help-scout), your agent runs **Add Collection** in [VideoDB](https://apiant.ai/connections/videodb), or **New Video Uploaded & Indexed** in VideoDB to **Add Customer Email** in Help Scout. Describe the whole flow and it is built, tested on every scenario and kept running. Help Scout **4** triggers Help Scout **19** actions VideoDB **1** trigger VideoDB **21** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want Help Scout and VideoDB to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What Help Scout and VideoDB can do together ### From Help Scout to VideoDB - When **New Conversation** in Help Scout then **Add Collection** in VideoDB - When **New Customer** in Help Scout then **Add Overlay / Watermark** in VideoDB ### From VideoDB to Help Scout - When **New Video Uploaded & Indexed** in VideoDB then **Add Customer Email** in Help Scout - When **New Video Uploaded & Indexed** in VideoDB then **Create Customer** in Help Scout Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with Help Scout and VideoDB ## Triggers and actions 5 triggers · 40 actions - Trigger **New Conversation** Polls for newly created conversations across mailboxes. - Trigger **New Customer** Polls for newly created customers. - Trigger **New Mailbox** Polls for newly created mailboxes. - Trigger **New User** Polls for newly added users (team members). - Action **Add Customer Email** Add an email address to a customer. - Action **Create Customer** Create a new customer record. - Action **Create Note** Add an internal note thread to a conversation. - Action **Create Thread (Reply)** Add a reply thread to an existing conversation. - Action **Delete Conversation** Delete a conversation by ID. - Action **Get Conversation** Retrieve a single conversation by ID. - Action **Get Customer** Retrieve a single customer by ID. - Action **Get Mailbox** Retrieve a single mailbox by ID. - Action **Get User** Retrieve a single user by ID. - Action **List Conversations** List conversations, optionally filtered by mailbox, status, tag, or query. - Action **List Conversation Threads** List all threads on a conversation. - Action **List Customers** List customers, optionally filtered by email, mailbox, or query. - Action **List Mailboxes** List all mailboxes in the account. - Action **List Mailbox Folders** List the folders within a mailbox. - Action **List Tags** List all tags in the account. - Action **List Users** List all users (team members) in the account. - Action **Update Conversation** Update a conversation's subject, status, mailbox, assignee, or owner via JSON Patch. - Action **Update Conversation Tags** Replace the tags on a conversation. - Action **Update Customer** Update a customer's profile fields. - Trigger **New Video Uploaded & Indexed** Triggered when a new video is uploaded to a VideoDB collection. - Action **Add Collection** Creates a new VideoDB collection to organize videos and scope search. - Action **Add Overlay / Watermark** Places an image (logo or watermark) over a VideoDB video at a chosen time and position, and returns a stream URL for the result. - Action **Ask Video (Q&A)** Get the Q&A for a video. - Action **Auto-Chapter Video** Splits a video into scenes (chapters) using shot detection or fixed time segments. The job runs in the background; the result is available at the returned output URL. - Action **Auto-Dub Video** Starts an AI dubbing job that replaces a video's soundtrack with a version in another language, preserving the speaker's voice characteristics. - Action **Check Job Status** Checks the progress of a long-running VideoDB job (dubbing, generation, transcoding, indexing) and returns its status and, once finished, its result. - Action **Create Highlight Clip** Starts an AI clip-generation job on an indexed video from a natural-language prompt describing the moments to include. - Action **Delete Video** Permanently delete a video and all its metadata, transcripts and indexes from VideoDB. - Action **Find Video Moment** Searches one indexed video for the moments matching a spoken-word or visual query, returning each match's start and end time, text and score. - Action **Generate Image** Generates an image from a text prompt using VideoDB's AI generation. Generation runs asynchronously; the result returns a job id and an address to check for the finished image. - Action **Generate Subtitles** Generates subtitles for a video using VideoDB service. - Action **Generate Video** Starts an AI video generation job from a text prompt and saves the result to a collection. - Action **Generate Voice-Over** Converts text into AI-generated speech (a voice-over audio asset) in a VideoDB collection. Generation runs as a job; check its result with Check Job Status or a callback URL. - Action **Get Collection** Retrieve the details of one VideoDB collection by its id. - Action **Get Meeting Assets** Get a meeting recording's status and recorded video URL. - Action **Get Transcript** Get the transcript of a video. - Action **Get Video Metadata** Get metadata for a video. - Action **List Collections** Retrieve all collections in your VideoDB account, including the default collection. - Action **List Videos** Lists the videos in a VideoDB collection. - Action **Summarize Video** Asks VideoDB's AI to summarize a video using your own instructions. Summarization usually runs as a background job: use Check Job Status with the returned job id to fetch the finished summary. - Action **Upload & Index Video** Uploads a video from a URL into a VideoDB collection, waits for the upload to finish, then starts indexing it (spoken words by default) and returns the indexing job. ## Each app on its own - [ **Help Scout** Help Scout is a help desk and shared inbox platform for customer support teams.](https://apiant.ai/connections/help-scout) - [ **VideoDB** VideoDB is an AI engine for video workflows—search scenes, cut clips, dub, subtitles, and apply GenAI effects.](https://apiant.ai/connections/videodb) Reviews ## What our customers say ## More from Help Scout - [ **Help Scout to HubSpot** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/help-scout-to-hubspot) - [ **Help Scout to Stripe** Stripe is a payment processing platform for online businesses.](https://apiant.ai/connect/help-scout-to-stripe) - [ **Help Scout to JIRA** Atlassian JIRA Cloud — issue tracking and project management.](https://apiant.ai/connect/help-scout-to-jira) - [ **Help Scout to Zoom** Zoom unifies cloud video conferencing, simple online meetings, group messaging, and a software-based...](https://apiant.ai/connect/help-scout-to-zoom) - [ **Help Scout to SendGrid** SendGrid by Twilio — email delivery and marketing platform.](https://apiant.ai/connect/help-scout-to-sendgrid) - [ **Help Scout to Klaviyo** Klaviyo is a marketing automation platform for email and SMS.](https://apiant.ai/connect/help-scout-to-klaviyo) ## More into VideoDB - [ **HubSpot to VideoDB** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-videodb) - [ **Salesforce to VideoDB** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/salesforce-to-videodb) - [ **Slack to VideoDB** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/slack-to-videodb) - [ **Google Sheets to VideoDB** Google Sheets is Google's online spreadsheet app for creating, editing and sharing spreadsheets.](https://apiant.ai/connect/google-sheets-to-videodb) - [ **Gmail to VideoDB** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-videodb) - [ **Google Calendar to VideoDB** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-videodb) Questions ## Help Scout and VideoDB, answered ### ### What can start an automation from Help Scout? Any of Help Scout's 4 triggers in the catalog, including New Conversation, New Customer, New Mailbox and New User. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in VideoDB when something happens in Help Scout? Any of VideoDB's 21 actions, including Create Highlight Clip, Upload & Index Video, Add Collection and Add Overlay / Watermark. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from VideoDB to Help Scout? Yes. When something happens in VideoDB, your agent can act in Help Scout too. This page covers both directions: VideoDB's triggers and Help Scout's actions are listed here as well. ### ### Do I have to build a connector for Help Scout or VideoDB? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use Help Scout and VideoDB without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.