--- title: "Connect Help Scout and Ubidots - APIANT.ai" description: "When \"New Conversation\" fires in Help Scout, your agent runs \"Add event\" in Ubidots." canonical: "https://apiant.ai/connect/help-scout-to-ubidots" --- # Connect Help Scout and Ubidots When **New Conversation** fires in [Help Scout](https://apiant.ai/connections/help-scout), your agent runs **Add event** in [Ubidots](https://apiant.ai/connections/ubidots), or **Device Is Updated** in Ubidots to **Add Customer Email** in Help Scout. Describe the whole flow and it is built, tested on every scenario and kept running. Help Scout **4** triggers Help Scout **19** actions Ubidots **3** triggers Ubidots **15** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want Help Scout and Ubidots to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What Help Scout and Ubidots can do together ### From Help Scout to Ubidots - When **New Conversation** in Help Scout then **Add event** in Ubidots - When **New Customer** in Help Scout then **Add device** in Ubidots ### From Ubidots to Help Scout - When **Device Is Updated** in Ubidots then **Add Customer Email** in Help Scout - When **Variable Updated** in Ubidots then **Create Customer** in Help Scout Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with Help Scout and Ubidots ## Triggers and actions 7 triggers · 34 actions - Trigger **New Conversation** Polls for newly created conversations across mailboxes. - Trigger **New Customer** Polls for newly created customers. - Trigger **New Mailbox** Polls for newly created mailboxes. - Trigger **New User** Polls for newly added users (team members). - Action **Add Customer Email** Add an email address to a customer. - Action **Create Customer** Create a new customer record. - Action **Create Note** Add an internal note thread to a conversation. - Action **Create Thread (Reply)** Add a reply thread to an existing conversation. - Action **Delete Conversation** Delete a conversation by ID. - Action **Get Conversation** Retrieve a single conversation by ID. - Action **Get Customer** Retrieve a single customer by ID. - Action **Get Mailbox** Retrieve a single mailbox by ID. - Action **Get User** Retrieve a single user by ID. - Action **List Conversations** List conversations, optionally filtered by mailbox, status, tag, or query. - Action **List Conversation Threads** List all threads on a conversation. - Action **List Customers** List customers, optionally filtered by email, mailbox, or query. - Action **List Mailboxes** List all mailboxes in the account. - Action **List Mailbox Folders** List the folders within a mailbox. - Action **List Tags** List all tags in the account. - Action **List Users** List all users (team members) in the account. - Action **Update Conversation** Update a conversation's subject, status, mailbox, assignee, or owner via JSON Patch. - Action **Update Conversation Tags** Replace the tags on a conversation. - Action **Update Customer** Update a customer's profile fields. - Trigger **Device Is Updated** Triggers when a device is created or any of its fields (name, description, tags, properties, organization, status) changes. - Trigger **Event Is Triggered** Triggers when a chosen Ubidots event fires, returning the new log entry for that event. - Trigger **Variable Updated** Triggers when a variable is created or its settings (name, description, unit, tags, properties) change. - Action **Add device** Creates a new device in your Ubidots account. - Action **Add event** Creates a new Ubidots event (alert rule) with its triggers, actions and active schedule. - Action **Add variable** Creates a new variable on a Ubidots device. - Action **Create Dot** Sends a single Dot (a value with optional timestamp and context) to a variable on a device. The device and variable are created automatically if they do not exist. - Action **Create Multiple Dots on Same Device** Sends values to one or more variables of a Ubidots device in a single call, creating the device and variables if they do not exist. - Action **Delete device** Permanently deletes a device and its variables from your Ubidots account. - Action **Delete variable** Permanently deletes a variable and its data from Ubidots. - Action **Get data series** Returns time-series values for one or more variables over a time range, each with its device and variable details. - Action **Get device** Returns a single Ubidots device, looked up by its ID or label. - Action **Get device last values** Returns the most recent value of every variable on a Ubidots device. - Action **Get variable** Returns a single Ubidots variable, including its device, unit, tags, properties and last value. - Action **List devices** Returns the devices in your Ubidots account, with their labels, names, tags and activity details. - Action **List variables** Returns the variables in the Ubidots account, each with its device, label, name, type, unit and last value. - Action **Update device** Updates the specified fields of an existing Ubidots device, such as its name, label, description, tags, properties or organization, and returns the updated device. - Action **Update variable** Updates the specified fields of an existing Ubidots variable, such as its name, label, unit, tags or description. Returns the updated variable. ## Each app on its own - [ **Help Scout** Help Scout is a help desk and shared inbox platform for customer support teams.](https://apiant.ai/connections/help-scout) - [ **Ubidots** Rapidly assemble and launch Internet of Things (IoT) applications without having to write code or hire a...](https://apiant.ai/connections/ubidots) Reviews ## What our customers say ## More from Help Scout - [ **Help Scout to HubSpot** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/help-scout-to-hubspot) - [ **Help Scout to Stripe** Stripe is a payment processing platform for online businesses.](https://apiant.ai/connect/help-scout-to-stripe) - [ **Help Scout to JIRA** Atlassian JIRA Cloud — issue tracking and project management.](https://apiant.ai/connect/help-scout-to-jira) - [ **Help Scout to Zoom** Zoom unifies cloud video conferencing, simple online meetings, group messaging, and a software-based...](https://apiant.ai/connect/help-scout-to-zoom) - [ **Help Scout to SendGrid** SendGrid by Twilio — email delivery and marketing platform.](https://apiant.ai/connect/help-scout-to-sendgrid) - [ **Help Scout to Klaviyo** Klaviyo is a marketing automation platform for email and SMS.](https://apiant.ai/connect/help-scout-to-klaviyo) ## More into Ubidots - [ **HubSpot to Ubidots** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-ubidots) - [ **Salesforce to Ubidots** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/salesforce-to-ubidots) - [ **Slack to Ubidots** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/slack-to-ubidots) - [ **Google Sheets to Ubidots** Google Sheets](https://apiant.ai/connect/google-sheets-to-ubidots) - [ **Gmail to Ubidots** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-ubidots) - [ **Google Calendar to Ubidots** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-ubidots) Questions ## Help Scout and Ubidots, answered ### ### What can start an automation from Help Scout? Any of Help Scout's 4 triggers in the catalog, including New Conversation, New Customer, New Mailbox and New User. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Ubidots when something happens in Help Scout? Any of Ubidots's 15 actions, including Create Dot, Create Multiple Dots on Same Device, Update device and Update variable. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Ubidots to Help Scout? Yes. When something happens in Ubidots, your agent can act in Help Scout too. This page covers both directions: Ubidots's triggers and Help Scout's actions are listed here as well. ### ### Do I have to build a connector for Help Scout or Ubidots? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use Help Scout and Ubidots without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.