--- title: "Connect Help Scout and Transifex - APIANT.ai" description: "When \"New Conversation\" fires in Help Scout, your agent runs \"Add task\" in Transifex." canonical: "https://apiant.ai/connect/help-scout-to-transifex" --- # Connect Help Scout and Transifex When **New Conversation** fires in [Help Scout](https://apiant.ai/connections/help-scout), your agent runs **Add task** in [Transifex](https://apiant.ai/connections/transifex), or **Localization Activity Completed** in Transifex to **Add Customer Email** in Help Scout. Describe the whole flow and it is built, tested on every scenario and kept running. Help Scout **4** triggers Help Scout **19** actions Transifex **1** trigger Transifex **25** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want Help Scout and Transifex to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What Help Scout and Transifex can do together ### From Help Scout to Transifex - When **New Conversation** in Help Scout then **Add task** in Transifex - When **New Customer** in Help Scout then **Update task** in Transifex ### From Transifex to Help Scout - When **Localization Activity Completed** in Transifex then **Add Customer Email** in Help Scout - When **Localization Activity Completed** in Transifex then **Create Customer** in Help Scout Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with Help Scout and Transifex ## Triggers and actions 5 triggers · 44 actions - Trigger **New Conversation** Polls for newly created conversations across mailboxes. - Trigger **New Customer** Polls for newly created customers. - Trigger **New Mailbox** Polls for newly created mailboxes. - Trigger **New User** Polls for newly added users (team members). - Action **Add Customer Email** Add an email address to a customer. - Action **Create Customer** Create a new customer record. - Action **Create Note** Add an internal note thread to a conversation. - Action **Create Thread (Reply)** Add a reply thread to an existing conversation. - Action **Delete Conversation** Delete a conversation by ID. - Action **Get Conversation** Retrieve a single conversation by ID. - Action **Get Customer** Retrieve a single customer by ID. - Action **Get Mailbox** Retrieve a single mailbox by ID. - Action **Get User** Retrieve a single user by ID. - Action **List Conversations** List conversations, optionally filtered by mailbox, status, tag, or query. - Action **List Conversation Threads** List all threads on a conversation. - Action **List Customers** List customers, optionally filtered by email, mailbox, or query. - Action **List Mailboxes** List all mailboxes in the account. - Action **List Mailbox Folders** List the folders within a mailbox. - Action **List Tags** List all tags in the account. - Action **List Users** List all users (team members) in the account. - Action **Update Conversation** Update a conversation's subject, status, mailbox, assignee, or owner via JSON Patch. - Action **Update Conversation Tags** Replace the tags on a conversation. - Action **Update Customer** Update a customer's profile fields. - Trigger **Localization Activity Completed** Triggers when localization activity completes on a Transifex project, such as a language being fully translated, reviewed or proofread. - Action **Add project** Creates a new Transifex project in an organization with the given source language. - Action **Add resource** Creates a new, empty resource in a Transifex project with the chosen file format. - Action **Add resource string comment** Creates a comment or issue on a Transifex resource string for a given language. - Action **Add task** Creates a translation task in a Transifex project for the chosen languages and source strings. - Action **Delete project** Permanently deletes a Transifex project. - Action **Delete resource** Deletes a resource (source file) from a Transifex project. - Action **Download File** Downloads the translated file of a Transifex resource for one language, waiting for Transifex to prepare it. - Action **Get project** Returns the details of a Transifex project, including its name, slug, settings and related source language, organization and team. - Action **Get resource** Returns the details of a Transifex resource, including its name, slug, priority, categories and string/word counts. - Action **Get resource string** Returns the details of a single resource string in Transifex, including its key, source text, tags and context. - Action **Get resource translation** Returns one resource translation: the translated text of a source string in a target language, with its review and proofread status. - Action **Get task** Returns a single Transifex task, including its name, status, priority, due date and project. - Action **List languages** Returns the languages Transifex supports, optionally narrowed to specific language codes. - Action **List projects** Returns the projects that belong to a Transifex organization, optionally filtered by slug or name. - Action **List resources** Returns the resources (source files) in a Transifex project, optionally filtered by slug or name. - Action **List resource string comments** Returns the comments and issues left on source strings in a Transifex organization, optionally narrowed by project, resource, string, author, status, priority or date. - Action **List resource strings** Returns the source strings of a Transifex resource, optionally filtered by key, tags or modification date. - Action **List resource translations** Returns the translations of a resource's strings in one target language, with optional filters by status, translator, origin, tags and dates. - Action **List tasks** Returns the tasks in a Transifex organization, optionally filtered by project, name, status, assignee, creator, dates or language. - Action **List teams** Returns the teams that belong to a Transifex organization, optionally filtered by team slug or name. - Action **Update project** Updates a Transifex project's name, description, URLs, license, visibility, tags and fill-up settings. - Action **Update resource string** Updates a source string in a Transifex resource: its text, tags, character limit or translator instructions. - Action **Update resource translation** Updates the translated text of a resource string in one target language, and/or marks that translation as reviewed or proofread. - Action **Update task** Updates a Transifex task: change its name, description, priority or due dates, mark it completed, reopen it, or toggle exclusive editing. - Action **Upload File** Uploads a new source file for a Transifex resource and returns the upload job with its status. ## Each app on its own - [ **Help Scout** Help Scout is a help desk and shared inbox platform for customer support teams.](https://apiant.ai/connections/help-scout) - [ **Transifex** Transifex is a localization platform service.](https://apiant.ai/connections/transifex) Reviews ## What our customers say ## More from Help Scout - [ **Help Scout to HubSpot** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/help-scout-to-hubspot) - [ **Help Scout to Stripe** Stripe is a payment processing platform for online businesses.](https://apiant.ai/connect/help-scout-to-stripe) - [ **Help Scout to JIRA** Atlassian JIRA Cloud — issue tracking and project management.](https://apiant.ai/connect/help-scout-to-jira) - [ **Help Scout to Zoom** Zoom unifies cloud video conferencing, simple online meetings, group messaging, and a software-based...](https://apiant.ai/connect/help-scout-to-zoom) - [ **Help Scout to SendGrid** SendGrid by Twilio — email delivery and marketing platform.](https://apiant.ai/connect/help-scout-to-sendgrid) - [ **Help Scout to Klaviyo** Klaviyo is a marketing automation platform for email and SMS.](https://apiant.ai/connect/help-scout-to-klaviyo) ## More into Transifex - [ **HubSpot to Transifex** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-transifex) - [ **Salesforce to Transifex** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/salesforce-to-transifex) - [ **Slack to Transifex** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/slack-to-transifex) - [ **Google Sheets to Transifex** Google Sheets](https://apiant.ai/connect/google-sheets-to-transifex) - [ **Gmail to Transifex** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-transifex) - [ **Google Calendar to Transifex** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-transifex) Questions ## Help Scout and Transifex, answered ### ### What can start an automation from Help Scout? Any of Help Scout's 4 triggers in the catalog, including New Conversation, New Customer, New Mailbox and New User. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Transifex when something happens in Help Scout? Any of Transifex's 25 actions, including Update project, Update resource string, Update resource translation and Update task. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Transifex to Help Scout? Yes. When something happens in Transifex, your agent can act in Help Scout too. This page covers both directions: Transifex's triggers and Help Scout's actions are listed here as well. ### ### Do I have to build a connector for Help Scout or Transifex? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use Help Scout and Transifex without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.