# Connect Help Scout and Streamtime When **New Conversation** fires in [Help Scout](https://apiant.ai/connections/help-scout), your agent runs **Create Contact** in [Streamtime](https://apiant.ai/connections/streamtime), or **Company Created** in Streamtime to **Add Customer Email** in Help Scout. Describe the whole flow and it is built, tested on every scenario and kept running. Help Scout **4** triggers Help Scout **19** actions Streamtime **8** triggers Streamtime **17** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want Help Scout and Streamtime to do together? Give your AI client this address. `https://mcp.apiant.ai` Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What Help Scout and Streamtime can do together ### From Help Scout to Streamtime - When **New Conversation** in Help Scout then **Create Contact** in Streamtime - When **New Customer** in Help Scout then **Create Job Comment** in Streamtime ### From Streamtime to Help Scout - When **Company Created** in Streamtime then **Add Customer Email** in Help Scout - When **Company Updated** in Streamtime then **Create Customer** in Help Scout Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with Help Scout and Streamtime ## Triggers and actions 12 triggers · 36 actions - Trigger **New Conversation** Polls for newly created conversations across mailboxes. - Trigger **New Customer** Polls for newly created customers. - Trigger **New Mailbox** Polls for newly created mailboxes. - Trigger **New User** Polls for newly added users (team members). - Action **Add Customer Email** Add an email address to a customer. - Action **Create Customer** Create a new customer record. - Action **Create Note** Add an internal note thread to a conversation. - Action **Create Thread (Reply)** Add a reply thread to an existing conversation. - Action **Delete Conversation** Delete a conversation by ID. - Action **Get Conversation** Retrieve a single conversation by ID. - Action **Get Customer** Retrieve a single customer by ID. - Action **Get Mailbox** Retrieve a single mailbox by ID. - Action **Get User** Retrieve a single user by ID. - Action **List Conversations** List conversations, optionally filtered by mailbox, status, tag, or query. - Action **List Conversation Threads** List all threads on a conversation. - Action **List Customers** List customers, optionally filtered by email, mailbox, or query. - Action **List Mailboxes** List all mailboxes in the account. - Action **List Mailbox Folders** List the folders within a mailbox. - Action **List Tags** List all tags in the account. - Action **List Users** List all users (team members) in the account. - Action **Update Conversation** Update a conversation's subject, status, mailbox, assignee, or owner via JSON Patch. - Action **Update Conversation Tags** Replace the tags on a conversation. - Action **Update Customer** Update a customer's profile fields. - Trigger **Company Created** Triggers when a new company is created in Streamtime. - Trigger **Company Updated** Triggers when a company in Streamtime is created or any of its details change. - Trigger **Job Activity** Triggers when a new activity entry (comment, post or update notification) is added to a Streamtime job. - Trigger **Job Comment Created** Triggers when a new comment is posted on a Streamtime job. - Trigger **Job Created** Triggers when a new job is created in Streamtime. - Trigger **Label Added** Triggers when a label is added to a specific Streamtime record (job, quote, invoice, company, contact, etc.), or when a new master label is created for a label type if no record is chosen. - Trigger **Quote Approved** Triggers when a quote is approved in Streamtime. - Trigger **Quote Sent** Triggers when a quote is sent to a client in Streamtime. - Action **Add Label** Adds a label to a job, quote, invoice, logged expense, company, contact, user or job group in Streamtime. - Action **Create Company** Creates a new company (client or supplier) in Streamtime. - Action **Create Contact** Creates a new contact under a company in Streamtime. - Action **Create Expense** Creates a logged expense against a job in Streamtime. - Action **Create Job Comment** Adds a comment to a Streamtime job's activity feed. - Action **Create Job Post** Creates a post in a job's activity feed in Streamtime. - Action **Create Personal ToDo** Creates a personal To Do (a time entry not attached to any job) for a Streamtime user on a given date. - Action **Find Branch** Finds Streamtime branches whose name or external name matches the given branch name. - Action **Find Company** Finds companies in Streamtime that match a search filter, such as a company name. - Action **Find Contact** Searches Streamtime contacts matching a filter and returns the matching contacts. - Action **Find Expense** Finds logged expenses in Streamtime that match a search filter, such as a supplier, job or date condition. - Action **Find Invoice** Finds invoices in Streamtime that match a search filter, such as an invoice number, company or status. - Action **Find Job** Finds jobs that match a search filter, such as a job name or status condition. - Action **Find Quote** Searches Streamtime quotes matching a filter and returns the matching quotes. - Action **Find User** Finds users in your Streamtime organisation by email address or display name. - Action **Get ToDo** Returns a single Streamtime To Do (logged time entry) by its id, including its date, minutes, notes, status and costs. - Action **List Job Activity Entries** Returns the activity entries (comments, posts and update notifications) on a Streamtime job, optionally limited to one activity type. ## Each app on its own - [ **Help Scout** Help Scout is a help desk and shared inbox platform for customer support teams.](https://apiant.ai/connections/help-scout) - [ **Streamtime** Intuitive project management, time tracking with auto-populated to-do lists, deep analytics, team scheduling...](https://apiant.ai/connections/streamtime) Reviews ## What our customers say ## More from Help Scout - [ **Help Scout to HubSpot** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/help-scout-to-hubspot) - [ **Help Scout to Stripe** Stripe is a payment processing platform for online businesses.](https://apiant.ai/connect/help-scout-to-stripe) - [ **Help Scout to JIRA** Atlassian JIRA Cloud — issue tracking and project management.](https://apiant.ai/connect/help-scout-to-jira) - [ **Help Scout to Zoom** Zoom unifies cloud video conferencing, simple online meetings, group messaging, and a software-based...](https://apiant.ai/connect/help-scout-to-zoom) - [ **Help Scout to SendGrid** SendGrid by Twilio — email delivery and marketing platform.](https://apiant.ai/connect/help-scout-to-sendgrid) - [ **Help Scout to Typeform** Build and publish online forms, surveys, and quizzes with Typeform.](https://apiant.ai/connect/help-scout-to-typeform) ## More into Streamtime - [ **HubSpot to Streamtime** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-streamtime) - [ **Salesforce to Streamtime** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/salesforce-to-streamtime) - [ **Slack to Streamtime** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/slack-to-streamtime) - [ **Google Sheets to Streamtime** Google Sheets](https://apiant.ai/connect/google-sheets-to-streamtime) - [ **Gmail to Streamtime** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-streamtime) - [ **Google Calendar to Streamtime** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-streamtime) Questions ## Help Scout and Streamtime, answered ### ### What can start an automation from Help Scout? Any of Help Scout's 4 triggers in the catalog, including New Conversation, New Customer, New Mailbox and New User. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Streamtime when something happens in Help Scout? Any of Streamtime's 17 actions, including Create Company, Create Contact, Create Expense and Create Job Comment. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Streamtime to Help Scout? Yes. When something happens in Streamtime, your agent can act in Help Scout too. This page covers both directions: Streamtime's triggers and Help Scout's actions are listed here as well. ### ### Do I have to build a connector for Help Scout or Streamtime? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.