Integration
Connect Help Scout and shipcloud
When New Conversation fires in Help Scout, your agent runs Add order in shipcloud, or New Shipment Status in shipcloud to Add Customer Email in Help Scout. Describe the whole flow and it is built, tested on every scenario and kept running.
What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it.
Build solutions, not workarounds.
What do you want Help Scout and shipcloud to do together?
Ask the assistant
Connect your AI client
Give your AI client this address.
https://mcp.apiant.aiAny client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser.
Set it up in your client
Claude Code
Run this in the directory you want to work in.
claude mcp add --transport http -s project apiant-ai https://mcp.apiant.aiStart Claude Code there, approve the server, and sign in in the browser page it opens.
Claude Code guide (opens in a new tab)Claude, web and desktop
Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first.
Setup guide (opens in a new tab)Cursor
Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser.
Setup guide (opens in a new tab)Zed
Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server.
Setup guide (opens in a new tab)Codex and the ChatGPT desktop app
Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in.
Setup guide (opens in a new tab)Any other MCP client
Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection.
Setup guide (opens in a new tab)Example flows
What Help Scout and shipcloud can do together
From Help Scout to shipcloud
When New Conversation in Help Scout
then Add order in shipcloud
From shipcloud to Help Scout
Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships.
Everything your agent can do with Help Scout and shipcloud
Triggers and actions 5 triggers · 35 actions
- New Conversation
Polls for newly created conversations across mailboxes.
- New Customer
Polls for newly created customers.
- New Mailbox
Polls for newly created mailboxes.
- New User
Polls for newly added users (team members).
- Add Customer Email
Add an email address to a customer.
- Create Customer
Create a new customer record.
- Create Note
Add an internal note thread to a conversation.
- Create Thread (Reply)
Add a reply thread to an existing conversation.
- Delete Conversation
Delete a conversation by ID.
- Get Conversation
Retrieve a single conversation by ID.
- Get Customer
Retrieve a single customer by ID.
- Get Mailbox
Retrieve a single mailbox by ID.
- Get User
Retrieve a single user by ID.
- List Conversations
List conversations, optionally filtered by mailbox, status, tag, or query.
- List Conversation Threads
List all threads on a conversation.
- List Customers
List customers, optionally filtered by email, mailbox, or query.
- List Mailboxes
List all mailboxes in the account.
- List Mailbox Folders
List the folders within a mailbox.
- List Tags
List all tags in the account.
- List Users
List all users (team members) in the account.
- Update Conversation
Update a conversation's subject, status, mailbox, assignee, or owner via JSON Patch.
- Update Conversation Tags
Replace the tags on a conversation.
- Update Customer
Update a customer's profile fields.
- New Shipment Status
Triggers when a shipcloud shipment changes status (label created, picked up, in transit, delivered, deleted and more).
- Add address
Creates a new address in your shipcloud address book, ready to use as a shipment's sender or recipient.
- Add order
Creates an order in shipcloud with its delivery address and line items, so shipments can later be associated with it.
- Add pickup request
Requests a carrier pickup for your shipments, either all shipments not yet picked up or only the ones you list.
- Create Shipment
Creates a shipment in shipcloud and, optionally, books the shipping label with the carrier.
- Create Shipment Quote
Returns the price a carrier would charge for shipping a package between two addresses, without creating a shipment.
- Delete shipment
Deletes a shipment. Prepared shipments can be deleted any time; shipments with a label only before the carrier's cutoff time.
- Find Shipment
Finds shipments matching a reference number, tracking number, carrier, status or creation date range.
- Get address
Returns a saved address from your shipcloud address book by its id.
- Get order
Returns an order previously sent to shipcloud, including its delivery address and line items.
- Get pickup request
Returns a pickup request, including its carrier, pickup time window, pickup address and included shipments.
- Get shipment
Returns the details of a single shipment, including its carrier, tracking information, label and addresses.
- List addresses
Returns the addresses saved in your shipcloud account, optionally filtered by name, company, street, city, postal code, country or phone.
- List carriers
Returns the carriers available to your shipcloud account, with their services, package types, additional services and label formats.
- List orders
Returns the orders previously created in your shipcloud account, including delivery address and line items.
- List shipments
Returns the shipments in your shipcloud account, optionally filtered by carrier, tracking number, reference number, service, type, source, tracking status or creation time.
- Update shipment
Updates an existing shipment, such as its addresses, package, carrier or service, and can create its shipping label.
No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.
Each app on its own
Reviews
What our customers say
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Questions
Help Scout and shipcloud, answered
What can start an automation from Help Scout?
Any of Help Scout's 4 triggers in the catalog, including New Conversation, New Customer, New Mailbox and New User. Describe the moment in plain language and your agent picks the right one.
What can your agent do in shipcloud when something happens in Help Scout?
Any of shipcloud's 16 actions, including Create Shipment, Create Shipment Quote, Update shipment and Add address. Your agent maps the data both ways and tests every scenario before it ships.
Can it also run from shipcloud to Help Scout?
Yes. When something happens in shipcloud, your agent can act in Help Scout too. This page covers both directions: shipcloud's triggers and Help Scout's actions are listed here as well.
Do I have to build a connector for Help Scout or shipcloud?
No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running.
What happens when something fails?
Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships.
Is there a free plan?
Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.