--- title: "Connect Help Scout to Shift4Shop - APIANT.ai" description: "When \"New Conversation\" fires in Help Scout, your agent runs \"Create Customer\" in Shift4Shop." canonical: "https://apiant.ai/connect/help-scout-to-shift4shop" --- # Connect Help Scout to Shift4Shop When **New Conversation** fires in [Help Scout](https://apiant.ai/connections/help-scout), your agent runs **Create Customer** in [Shift4Shop](https://apiant.ai/connections/shift4shop). Describe the whole flow and it is built, tested on every scenario and kept running. Help Scout **4** triggers Help Scout **19** actions Shift4Shop **12** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want Help Scout and Shift4Shop to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What Help Scout can start in Shift4Shop - When **New Conversation** in Help Scout then **Create Customer** in Shift4Shop - When **New Customer** in Help Scout then **Create Order** in Shift4Shop Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with Help Scout and Shift4Shop ## Triggers and actions 4 triggers · 31 actions - Trigger **New Conversation** Polls for newly created conversations across mailboxes. - Trigger **New Customer** Polls for newly created customers. - Trigger **New Mailbox** Polls for newly created mailboxes. - Trigger **New User** Polls for newly added users (team members). - Action **Add Customer Email** Add an email address to a customer. - Action **Create Customer** Create a new customer record. - Action **Create Note** Add an internal note thread to a conversation. - Action **Create Thread (Reply)** Add a reply thread to an existing conversation. - Action **Delete Conversation** Delete a conversation by ID. - Action **Get Conversation** Retrieve a single conversation by ID. - Action **Get Customer** Retrieve a single customer by ID. - Action **Get Mailbox** Retrieve a single mailbox by ID. - Action **Get User** Retrieve a single user by ID. - Action **List Conversations** List conversations, optionally filtered by mailbox, status, tag, or query. - Action **List Conversation Threads** List all threads on a conversation. - Action **List Customers** List customers, optionally filtered by email, mailbox, or query. - Action **List Mailboxes** List all mailboxes in the account. - Action **List Mailbox Folders** List the folders within a mailbox. - Action **List Tags** List all tags in the account. - Action **List Users** List all users (team members) in the account. - Action **Update Conversation** Update a conversation's subject, status, mailbox, assignee, or owner via JSON Patch. - Action **Update Conversation Tags** Replace the tags on a conversation. - Action **Update Customer** Update a customer's profile fields. - Action **Add Item to Cart** Adds a product to an existing shopping cart, with a quantity and any chosen product options. - Action **Create Cart** Creates a new shopping cart in your Shift4Shop store, with optional customer, billing and shipping details. - Action **Create Customer** Creates a new customer account in your Shift4Shop store with login, billing and shipping details. - Action **Create Order** Creates a new order in your Shift4Shop store, with its billing details, items, shipments, payment information and totals. - Action **Create Product Advanced** Creates a product in the Shift4Shop store with its full set of details, including pricing, inventory, shipping, images, options, categories and discounts. Returns the store's confirmation for the new product. - Action **Create Product Simple** Creates a new product in your Shift4Shop store and returns its catalog ID. - Action **Delete Product** Deletes a product from the store. - Action **Find Customer** Returns the customers in your Shift4Shop store that match the email, name, location, phone or last-updated dates you specify. - Action **Find Order** Returns the orders that match the invoice number, billing email, status or date criteria you specify. - Action **Find Product** Returns the products in your Shift4Shop store that match the SKU, name, price, cost, stock, status flags or last-updated dates you specify. - Action **Update Order** Updates an existing order in the Shift4Shop store by its order ID, changing only the fields you fill in. - Action **Update Product** Updates an existing product in the Shift4Shop catalog. Only the values you fill in are changed. ## Each app on its own - [ **Help Scout** Help Scout is a help desk and shared inbox platform for customer support teams.](https://apiant.ai/connections/help-scout) - [ **Shift4Shop** Shift4Shop is an all-in-one eCommerce platform for online retailers of any size.](https://apiant.ai/connections/shift4shop) Reviews ## What our customers say ## More from Help Scout - [ **Help Scout to HubSpot** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/help-scout-to-hubspot) - [ **Help Scout to Stripe** Stripe is a payment processing platform for online businesses.](https://apiant.ai/connect/help-scout-to-stripe) - [ **Help Scout to JIRA** Atlassian JIRA Cloud — issue tracking and project management.](https://apiant.ai/connect/help-scout-to-jira) - [ **Help Scout to Zoom** Zoom unifies cloud video conferencing, simple online meetings, group messaging, and a software-based...](https://apiant.ai/connect/help-scout-to-zoom) - [ **Help Scout to SendGrid** SendGrid by Twilio — email delivery and marketing platform.](https://apiant.ai/connect/help-scout-to-sendgrid) - [ **Help Scout to Klaviyo** Klaviyo is a marketing automation platform for email and SMS.](https://apiant.ai/connect/help-scout-to-klaviyo) ## More into Shift4Shop - [ **HubSpot to Shift4Shop** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-shift4shop) - [ **Salesforce to Shift4Shop** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/salesforce-to-shift4shop) - [ **Slack to Shift4Shop** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/slack-to-shift4shop) - [ **Google Sheets to Shift4Shop** Google Sheets is Google's online spreadsheet app for creating, editing and sharing spreadsheets.](https://apiant.ai/connect/google-sheets-to-shift4shop) - [ **Gmail to Shift4Shop** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-shift4shop) - [ **Google Calendar to Shift4Shop** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-shift4shop) Questions ## Help Scout and Shift4Shop, answered ### ### What can start an automation from Help Scout? Any of Help Scout's 4 triggers in the catalog, including New Conversation, New Customer, New Mailbox and New User. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Shift4Shop when something happens in Help Scout? Any of Shift4Shop's 12 actions, including Create Cart, Create Customer, Create Order and Create Product Advanced. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Shift4Shop to Help Scout? Shift4Shop has no triggers in the catalog today, so automations start in Help Scout. If you need the other direction, ask: your agent reads Shift4Shop's API documentation and adds it. ### ### Do I have to build a connector for Help Scout or Shift4Shop? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use Help Scout and Shift4Shop without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.