--- title: "Connect Help Scout and Secureframe - APIANT.ai" description: "When \"New Conversation\" fires in Help Scout, your agent runs \"Update a User\" in Secureframe." canonical: "https://apiant.ai/connect/help-scout-to-secureframe" --- # Connect Help Scout and Secureframe When **New Conversation** fires in [Help Scout](https://apiant.ai/connections/help-scout), your agent runs **Update a User** in [Secureframe](https://apiant.ai/connections/secureframe), or **New Trust Center Request** in Secureframe to **Add Customer Email** in Help Scout. Describe the whole flow and it is built, tested on every scenario and kept running. Help Scout **4** triggers Help Scout **19** actions Secureframe **1** trigger Secureframe **30** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want Help Scout and Secureframe to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What Help Scout and Secureframe can do together ### From Help Scout to Secureframe - When **New Conversation** in Help Scout then **Update a User** in Secureframe - When **New Customer** in Help Scout then **Link a User Account** in Secureframe ### From Secureframe to Help Scout - When **New Trust Center Request** in Secureframe then **Add Customer Email** in Help Scout - When **New Trust Center Request** in Secureframe then **Create Customer** in Help Scout Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with Help Scout and Secureframe ## Triggers and actions 5 triggers · 49 actions - Trigger **New Conversation** Polls for newly created conversations across mailboxes. - Trigger **New Customer** Polls for newly created customers. - Trigger **New Mailbox** Polls for newly created mailboxes. - Trigger **New User** Polls for newly added users (team members). - Action **Add Customer Email** Add an email address to a customer. - Action **Create Customer** Create a new customer record. - Action **Create Note** Add an internal note thread to a conversation. - Action **Create Thread (Reply)** Add a reply thread to an existing conversation. - Action **Delete Conversation** Delete a conversation by ID. - Action **Get Conversation** Retrieve a single conversation by ID. - Action **Get Customer** Retrieve a single customer by ID. - Action **Get Mailbox** Retrieve a single mailbox by ID. - Action **Get User** Retrieve a single user by ID. - Action **List Conversations** List conversations, optionally filtered by mailbox, status, tag, or query. - Action **List Conversation Threads** List all threads on a conversation. - Action **List Customers** List customers, optionally filtered by email, mailbox, or query. - Action **List Mailboxes** List all mailboxes in the account. - Action **List Mailbox Folders** List the folders within a mailbox. - Action **List Tags** List all tags in the account. - Action **List Users** List all users (team members) in the account. - Action **Update Conversation** Update a conversation's subject, status, mailbox, assignee, or owner via JSON Patch. - Action **Update Conversation Tags** Replace the tags on a conversation. - Action **Update Customer** Update a customer's profile fields. - Trigger **New Trust Center Request** Triggers when a new Trust Center request is created in Secureframe. - Action **Archive an Integration Connection** Archives an integration connection in Secureframe and returns the archived connection. - Action **Archive a Vendor** Archives a vendor in Secureframe and returns the archived vendor. - Action **Create a Test Evidence** Uploads an evidence file to a test and returns the created evidence record. - Action **Get a Cloud Resource** Returns a single Secureframe cloud resource by its ID. An error occurs if the cloud resource is not found. - Action **Get a Control** Returns a single Secureframe control by its ID, including its attributes. - Action **Get a Device** Returns a single device tracked in Secureframe, including its ID, type and attributes. - Action **Get a Framework** Returns a single Secureframe compliance framework by its ID. - Action **Get an Integration Connection** Returns a single Secureframe integration connection by its ID, including its type and attributes. - Action **Get a Repository** Returns a single Secureframe repository by its ID, including its type and attributes. - Action **Get a Test** Returns a single Secureframe test by its ID, including its type and attributes. - Action **Get a Trust Center Request** Returns a single Trust Center request, identified by its ID, including its details and attributes. - Action **Get a User** Returns a single Secureframe user by ID, including the user's attributes. - Action **Get a User Account** Returns a single Secureframe user account by its ID. An error occurs if the user account is not found. - Action **Get a Vendor** Returns a single vendor from your Secureframe account by its ID. - Action **Get Evidence** Returns a single Secureframe evidence record by its ID. - Action **Link a User Account** Links a Secureframe user account to a personnel record and returns the updated user account. - Action **List Cloud Resources** Returns the cloud resources in your Secureframe company, optionally narrowed by a search query. - Action **List Controls** Returns the controls in your Secureframe account, optionally narrowed by a search query. - Action **List Devices** Returns the devices tracked in your Secureframe account, optionally narrowed by a search query. - Action **List Frameworks** Returns the compliance frameworks in your Secureframe account, optionally narrowed by a search query. - Action **List Integration Connections** Returns the integration connections in your Secureframe company, optionally narrowed by a search query. - Action **List Repositories** Returns the repositories in your Secureframe account, optionally narrowed by a search query. - Action **List Tests** Returns the tests in your Secureframe account, optionally narrowed by a search query. - Action **List Trust Center Requests** Returns the Trust Center requests in your Secureframe account, optionally narrowed by a search query. - Action **List User Accounts** Returns the user accounts in your Secureframe company, optionally narrowed by a search query. - Action **List Users** Returns the users in your Secureframe company, optionally narrowed by a search query. - Action **List Vendors** Returns the vendors in your Secureframe account, optionally narrowed by a search query. - Action **Update a Repository** Updates an existing Secureframe repository with the attribute values you provide and returns the updated repository. - Action **Update a Test** Updates an existing Secureframe test with the attribute values you provide and returns the updated test. - Action **Update a User** Updates a Secureframe user with the attribute values you provide and returns the updated user. ## Each app on its own - [ **Help Scout** Help Scout is a help desk and shared inbox platform for customer support teams.](https://apiant.ai/connections/help-scout) - [ **Secureframe** Secureframe helps you build trust with customers.](https://apiant.ai/connections/secureframe) Reviews ## What our customers say ## More from Help Scout - [ **Help Scout to HubSpot** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/help-scout-to-hubspot) - [ **Help Scout to Stripe** Stripe is a payment processing platform for online businesses.](https://apiant.ai/connect/help-scout-to-stripe) - [ **Help Scout to JIRA** Atlassian JIRA Cloud — issue tracking and project management.](https://apiant.ai/connect/help-scout-to-jira) - [ **Help Scout to Zoom** Zoom unifies cloud video conferencing, simple online meetings, group messaging, and a software-based...](https://apiant.ai/connect/help-scout-to-zoom) - [ **Help Scout to SendGrid** SendGrid by Twilio — email delivery and marketing platform.](https://apiant.ai/connect/help-scout-to-sendgrid) - [ **Help Scout to Klaviyo** Klaviyo is a marketing automation platform for email and SMS.](https://apiant.ai/connect/help-scout-to-klaviyo) ## More into Secureframe - [ **HubSpot to Secureframe** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-secureframe) - [ **Salesforce to Secureframe** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/salesforce-to-secureframe) - [ **Google Sheets to Secureframe** Google Sheets is Google's online spreadsheet app for creating, editing and sharing spreadsheets.](https://apiant.ai/connect/google-sheets-to-secureframe) - [ **Gmail to Secureframe** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-secureframe) - [ **Google Calendar to Secureframe** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-secureframe) - [ **Google Drive to Secureframe** Google Drive is a cloud storage solution for uploading, sharing, and collaborating on files across devices...](https://apiant.ai/connect/google-drive-to-secureframe) Questions ## Help Scout and Secureframe, answered ### ### What can start an automation from Help Scout? Any of Help Scout's 4 triggers in the catalog, including New Conversation, New Customer, New Mailbox and New User. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Secureframe when something happens in Help Scout? Any of Secureframe's 30 actions, including Create a Test Evidence, Update a Repository, Update a Test and Update a User. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Secureframe to Help Scout? Yes. When something happens in Secureframe, your agent can act in Help Scout too. This page covers both directions: Secureframe's triggers and Help Scout's actions are listed here as well. ### ### Do I have to build a connector for Help Scout or Secureframe? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use Help Scout and Secureframe without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.