--- title: "Connect Help Scout to Ringover - APIANT.ai" description: "When \"New Conversation\" fires in Help Scout, your agent runs \"Update contact\" in Ringover." canonical: "https://apiant.ai/connect/help-scout-to-ringover" --- # Connect Help Scout to Ringover When **New Conversation** fires in [Help Scout](https://apiant.ai/connections/help-scout), your agent runs **Update contact** in [Ringover](https://apiant.ai/connections/ringover). Describe the whole flow and it is built, tested on every scenario and kept running. Help Scout **4** triggers Help Scout **19** actions Ringover **14** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want Help Scout and Ringover to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What Help Scout can start in Ringover - When **New Conversation** in Help Scout then **Update contact** in Ringover - When **New Customer** in Help Scout then **Get contact** in Ringover Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with Help Scout and Ringover ## Triggers and actions 4 triggers · 33 actions - Trigger **New Conversation** Polls for newly created conversations across mailboxes. - Trigger **New Customer** Polls for newly created customers. - Trigger **New Mailbox** Polls for newly created mailboxes. - Trigger **New User** Polls for newly added users (team members). - Action **Add Customer Email** Add an email address to a customer. - Action **Create Customer** Create a new customer record. - Action **Create Note** Add an internal note thread to a conversation. - Action **Create Thread (Reply)** Add a reply thread to an existing conversation. - Action **Delete Conversation** Delete a conversation by ID. - Action **Get Conversation** Retrieve a single conversation by ID. - Action **Get Customer** Retrieve a single customer by ID. - Action **Get Mailbox** Retrieve a single mailbox by ID. - Action **Get User** Retrieve a single user by ID. - Action **List Conversations** List conversations, optionally filtered by mailbox, status, tag, or query. - Action **List Conversation Threads** List all threads on a conversation. - Action **List Customers** List customers, optionally filtered by email, mailbox, or query. - Action **List Mailboxes** List all mailboxes in the account. - Action **List Mailbox Folders** List the folders within a mailbox. - Action **List Tags** List all tags in the account. - Action **List Users** List all users (team members) in the account. - Action **Update Conversation** Update a conversation's subject, status, mailbox, assignee, or owner via JSON Patch. - Action **Update Conversation Tags** Replace the tags on a conversation. - Action **Update Customer** Update a customer's profile fields. - Action **Delete contact** Permanently deletes a contact from Ringover. - Action **Get call** Returns a terminated Ringover call by its ID, including every log entry it produced (transfers, IVR routing) with its user, contact, tags, recording, summary and transcription. - Action **Get call summary** Returns the AI-generated Empower summary and recap for a call, including topics, follow-up actions, outcome and customer sentiment. - Action **Get contact** Returns a Ringover contact with its names, company, emails and phone numbers. - Action **Get transcription** Returns the transcription of a Ringover call, including each speaker's text, the call's user and contact, and the transcription status. - Action **Get user** Returns a Ringover user's profile, including name, email, assigned phone numbers and licence plan. - Action **List calls** Returns terminated calls for your team over a date range of up to 15 days, most recent first, optionally filtered by call type. - Action **List contacts** Returns the contacts in your Ringover address book (yours and those shared with you), optionally filtered by a search keyword. - Action **List conversations** Returns the SMS and chat conversations in your Ringover account, optionally filtered by conversation type. - Action **List messages** Returns the messages in a Ringover SMS or chat conversation, up to 1000 of the most recent. - Action **List users** Returns the users on your Ringover team, including their profile details, phone numbers and licence plan. An API key without monitoring enabled returns only its own user. - Action **Send SMS** Sends an SMS from one of your Ringover numbers to a phone number, immediately or at a scheduled time. Returns the ids of the message and its conversation. - Action **Start callback** Starts a callback: your Ringover user's device rings first, and once they answer, Ringover dials the recipient's number. - Action **Update contact** Updates an existing Ringover contact's first name, last name, company and sharing status, and optionally replaces its phone numbers. ## Each app on its own - [ **Help Scout** Help Scout is a help desk and shared inbox platform for customer support teams.](https://apiant.ai/connections/help-scout) - [ **Ringover** Ringover is an all-in-one communication app that keeps you connected to colleagues and clients via phone...](https://apiant.ai/connections/ringover) Reviews ## What our customers say ## More from Help Scout - [ **Help Scout to HubSpot** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/help-scout-to-hubspot) - [ **Help Scout to Stripe** Stripe is a payment processing platform for online businesses.](https://apiant.ai/connect/help-scout-to-stripe) - [ **Help Scout to JIRA** Atlassian JIRA Cloud — issue tracking and project management.](https://apiant.ai/connect/help-scout-to-jira) - [ **Help Scout to Zoom** Zoom unifies cloud video conferencing, simple online meetings, group messaging, and a software-based...](https://apiant.ai/connect/help-scout-to-zoom) - [ **Help Scout to SendGrid** SendGrid by Twilio — email delivery and marketing platform.](https://apiant.ai/connect/help-scout-to-sendgrid) - [ **Help Scout to Klaviyo** Klaviyo is a marketing automation platform for email and SMS.](https://apiant.ai/connect/help-scout-to-klaviyo) ## More into Ringover - [ **HubSpot to Ringover** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-ringover) - [ **Salesforce to Ringover** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/salesforce-to-ringover) - [ **Slack to Ringover** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/slack-to-ringover) - [ **Google Sheets to Ringover** Google Sheets is Google's online spreadsheet app for creating, editing and sharing spreadsheets.](https://apiant.ai/connect/google-sheets-to-ringover) - [ **Gmail to Ringover** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-ringover) - [ **Google Calendar to Ringover** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-ringover) Questions ## Help Scout and Ringover, answered ### ### What can start an automation from Help Scout? Any of Help Scout's 4 triggers in the catalog, including New Conversation, New Customer, New Mailbox and New User. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Ringover when something happens in Help Scout? Any of Ringover's 14 actions, including Send SMS, Update contact, Get call and Get call summary. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Ringover to Help Scout? Ringover has no triggers in the catalog today, so automations start in Help Scout. If you need the other direction, ask: your agent reads Ringover's API documentation and adds it. ### ### Do I have to build a connector for Help Scout or Ringover? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use Help Scout and Ringover without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.