--- title: "Connect Help Scout and Parseur - APIANT.ai" description: "When \"New Conversation\" fires in Help Scout, your agent runs \"Create Document\" in Parseur." canonical: "https://apiant.ai/connect/help-scout-to-parseur" --- # Connect Help Scout and Parseur When **New Conversation** fires in [Help Scout](https://apiant.ai/connections/help-scout), your agent runs **Create Document** in [Parseur](https://apiant.ai/connections/parseur), or **New Document Export Failed** in Parseur to **Add Customer Email** in Help Scout. Describe the whole flow and it is built, tested on every scenario and kept running. Help Scout **4** triggers Help Scout **19** actions Parseur **6** triggers Parseur **10** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want Help Scout and Parseur to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What Help Scout and Parseur can do together ### From Help Scout to Parseur - When **New Conversation** in Help Scout then **Create Document** in Parseur - When **New Customer** in Help Scout then **Create Document From File** in Parseur ### From Parseur to Help Scout - When **New Document Export Failed** in Parseur then **Add Customer Email** in Help Scout - When **New Document Not Processed** in Parseur then **Create Customer** in Help Scout Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with Help Scout and Parseur ## Triggers and actions 10 triggers · 29 actions - Trigger **New Conversation** Polls for newly created conversations across mailboxes. - Trigger **New Customer** Polls for newly created customers. - Trigger **New Mailbox** Polls for newly created mailboxes. - Trigger **New User** Polls for newly added users (team members). - Action **Add Customer Email** Add an email address to a customer. - Action **Create Customer** Create a new customer record. - Action **Create Note** Add an internal note thread to a conversation. - Action **Create Thread (Reply)** Add a reply thread to an existing conversation. - Action **Delete Conversation** Delete a conversation by ID. - Action **Get Conversation** Retrieve a single conversation by ID. - Action **Get Customer** Retrieve a single customer by ID. - Action **Get Mailbox** Retrieve a single mailbox by ID. - Action **Get User** Retrieve a single user by ID. - Action **List Conversations** List conversations, optionally filtered by mailbox, status, tag, or query. - Action **List Conversation Threads** List all threads on a conversation. - Action **List Customers** List customers, optionally filtered by email, mailbox, or query. - Action **List Mailboxes** List all mailboxes in the account. - Action **List Mailbox Folders** List the folders within a mailbox. - Action **List Tags** List all tags in the account. - Action **List Users** List all users (team members) in the account. - Action **Update Conversation** Update a conversation's subject, status, mailbox, assignee, or owner via JSON Patch. - Action **Update Conversation Tags** Replace the tags on a conversation. - Action **Update Customer** Update a customer's profile fields. - Trigger **New Document Export Failed** Triggered when Parseur fails to export a document to its destination. - Trigger **New Document Not Processed** Triggered when Parseur receives a document it cannot extract data from, so you can follow it up. - Trigger **New Document Processed** Triggered when Parseur finishes extracting data from a document, with the extracted fields. - Trigger **New Document Processed (With List Items)** Triggered when Parseur finishes extracting data from a document, including any table or list fields it found (line items, rows). - Trigger **New Mailbox** Triggers when a new mailbox is created in your Parseur account. Returns the mailbox's name, email prefix, AI engine and document counts. - Trigger **New Table Field Processed** Triggers once for every row of a table or list field when Parseur finishes processing a document. Returns the row's values along with the document and mailbox it came from. - Action **Create Document** Sends text or HTML content to a Parseur mailbox as a new document, so Parseur can extract its data. Returns the new document's ID. - Action **Create Document From File** Uploads a file (PDF, DOCX, image and so on) to a Parseur mailbox as a new document, so Parseur can extract its data. Returns the new document's ID. - Action **Delete Document** Deletes a document from Parseur by its ID. - Action **Delete Mailbox** Deletes a Parseur mailbox and everything in it. This cannot be undone. - Action **Get Document** Returns one document from Parseur by its ID, including its processing status and the data Parseur extracted from it. - Action **Get Mailbox** Returns one Parseur mailbox by its ID, with its email address, document counts and settings. - Action **List Documents** Returns the documents in Parseur, optionally narrowed to one mailbox or one processing status. - Action **List Mailboxes** Returns the mailboxes in your Parseur account, with the email address to send documents to and how many documents each holds. - Action **Reprocess Document** Sends an existing document back through parsing, for example after you update its template. Returns the document's ID, name and processing status. - Action **Update Mailbox** Updates a Parseur mailbox's settings. Only the values you supply are changed — anything you leave blank keeps its current setting. ## Each app on its own - [ **Help Scout** Help Scout is a help desk and shared inbox platform for customer support teams.](https://apiant.ai/connections/help-scout) - [ **Parseur** Send documents such as emails, PDFs and spreadsheets to your custom Parseur mailbox and extract any data.](https://apiant.ai/connections/parseur) Reviews ## What our customers say ## More from Help Scout - [ **Help Scout to HubSpot** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/help-scout-to-hubspot) - [ **Help Scout to Stripe** Stripe is a payment processing platform for online businesses.](https://apiant.ai/connect/help-scout-to-stripe) - [ **Help Scout to JIRA** Atlassian JIRA Cloud — issue tracking and project management.](https://apiant.ai/connect/help-scout-to-jira) - [ **Help Scout to Zoom** Zoom unifies cloud video conferencing, simple online meetings, group messaging, and a software-based...](https://apiant.ai/connect/help-scout-to-zoom) - [ **Help Scout to SendGrid** SendGrid by Twilio — email delivery and marketing platform.](https://apiant.ai/connect/help-scout-to-sendgrid) - [ **Help Scout to Klaviyo** Klaviyo is a marketing automation platform for email and SMS.](https://apiant.ai/connect/help-scout-to-klaviyo) ## More into Parseur - [ **HubSpot to Parseur** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-parseur) - [ **Google Sheets to Parseur** Google Sheets is Google's online spreadsheet app for creating, editing and sharing spreadsheets.](https://apiant.ai/connect/google-sheets-to-parseur) - [ **Gmail to Parseur** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-parseur) - [ **Google Calendar to Parseur** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-parseur) - [ **Google Drive to Parseur** Google Drive is a cloud storage solution for uploading, sharing, and collaborating on files across devices...](https://apiant.ai/connect/google-drive-to-parseur) - [ **Mailchimp to Parseur** Mailchimp marketing automation and email platform.](https://apiant.ai/connect/mailchimp-to-parseur) Questions ## Help Scout and Parseur, answered ### ### What can start an automation from Help Scout? Any of Help Scout's 4 triggers in the catalog, including New Conversation, New Customer, New Mailbox and New User. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Parseur when something happens in Help Scout? Any of Parseur's 10 actions, including Create Document, Create Document From File, Update Mailbox and Get Document. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Parseur to Help Scout? Yes. When something happens in Parseur, your agent can act in Help Scout too. This page covers both directions: Parseur's triggers and Help Scout's actions are listed here as well. ### ### Do I have to build a connector for Help Scout or Parseur? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use Help Scout and Parseur without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.