--- title: "Connect Help Scout and Nytimes - APIANT.ai" description: "When \"New Conversation\" fires in Help Scout, your agent runs \"Find articles by criteria\" in Nytimes." canonical: "https://apiant.ai/connect/help-scout-to-nytimes" --- # Connect Help Scout and Nytimes When **New Conversation** fires in [Help Scout](https://apiant.ai/connections/help-scout), your agent runs **Find articles by criteria** in [Nytimes](https://apiant.ai/connections/nytimes), or **New top story** in Nytimes to **Add Customer Email** in Help Scout. Describe the whole flow and it is built, tested on every scenario and kept running. Help Scout **4** triggers Help Scout **19** actions Nytimes **1** trigger Nytimes **5** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want Help Scout and Nytimes to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What Help Scout and Nytimes can do together ### From Help Scout to Nytimes - When **New Conversation** in Help Scout then **Find articles by criteria** in Nytimes - When **New Customer** in Help Scout then **List best sellers** in Nytimes ### From Nytimes to Help Scout - When **New top story** in Nytimes then **Add Customer Email** in Help Scout - When **New top story** in Nytimes then **Create Customer** in Help Scout Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with Help Scout and Nytimes ## Triggers and actions 5 triggers · 24 actions - Trigger **New Conversation** Polls for newly created conversations across mailboxes. - Trigger **New Customer** Polls for newly created customers. - Trigger **New Mailbox** Polls for newly created mailboxes. - Trigger **New User** Polls for newly added users (team members). - Action **Add Customer Email** Add an email address to a customer. - Action **Create Customer** Create a new customer record. - Action **Create Note** Add an internal note thread to a conversation. - Action **Create Thread (Reply)** Add a reply thread to an existing conversation. - Action **Delete Conversation** Delete a conversation by ID. - Action **Get Conversation** Retrieve a single conversation by ID. - Action **Get Customer** Retrieve a single customer by ID. - Action **Get Mailbox** Retrieve a single mailbox by ID. - Action **Get User** Retrieve a single user by ID. - Action **List Conversations** List conversations, optionally filtered by mailbox, status, tag, or query. - Action **List Conversation Threads** List all threads on a conversation. - Action **List Customers** List customers, optionally filtered by email, mailbox, or query. - Action **List Mailboxes** List all mailboxes in the account. - Action **List Mailbox Folders** List the folders within a mailbox. - Action **List Tags** List all tags in the account. - Action **List Users** List all users (team members) in the account. - Action **Update Conversation** Update a conversation's subject, status, mailbox, assignee, or owner via JSON Patch. - Action **Update Conversation Tags** Replace the tags on a conversation. - Action **Update Customer** Update a customer's profile fields. - Trigger **New top story** Triggers when a new article appears among The New York Times' current top stories for the section you choose. - Action **Find articles by criteria** Returns New York Times articles that match the search terms, filters and date range you specify. - Action **List archive articles** Returns every New York Times article published in a given month and year, from the archive going back to 1851. - Action **List best sellers** Returns the books on a New York Times Best Sellers list (for example Hardcover Fiction) for a given print date, or the latest list. - Action **List most popular articles** Returns the most popular New York Times articles over the last 1, 7 or 30 days, ranked by views, emails or shares. - Action **List top stories** Returns the articles currently featured as top stories in a chosen New York Times section, such as the home page, world, business or technology. ## Each app on its own - [ **Help Scout** Help Scout is a help desk and shared inbox platform for customer support teams.](https://apiant.ai/connections/help-scout) - [ **Nytimes** REST API for searching New York Times articles, top stories by section, and book review/bestseller data.](https://apiant.ai/connections/nytimes) Reviews ## What our customers say ## More from Help Scout - [ **Help Scout to HubSpot** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/help-scout-to-hubspot) - [ **Help Scout to Stripe** Stripe is a payment processing platform for online businesses.](https://apiant.ai/connect/help-scout-to-stripe) - [ **Help Scout to JIRA** Atlassian JIRA Cloud — issue tracking and project management.](https://apiant.ai/connect/help-scout-to-jira) - [ **Help Scout to Zoom** Zoom unifies cloud video conferencing, simple online meetings, group messaging, and a software-based...](https://apiant.ai/connect/help-scout-to-zoom) - [ **Help Scout to SendGrid** SendGrid by Twilio — email delivery and marketing platform.](https://apiant.ai/connect/help-scout-to-sendgrid) - [ **Help Scout to Klaviyo** Klaviyo is a marketing automation platform for email and SMS.](https://apiant.ai/connect/help-scout-to-klaviyo) ## More into Nytimes - [ **HubSpot to Nytimes** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-nytimes) - [ **Google Sheets to Nytimes** Google Sheets](https://apiant.ai/connect/google-sheets-to-nytimes) - [ **Gmail to Nytimes** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-nytimes) - [ **Google Calendar to Nytimes** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-nytimes) - [ **Google Drive to Nytimes** Google Drive is a cloud storage solution for uploading, sharing, and collaborating on files across devices...](https://apiant.ai/connect/google-drive-to-nytimes) - [ **Mailchimp to Nytimes** Mailchimp marketing automation and email platform.](https://apiant.ai/connect/mailchimp-to-nytimes) Questions ## Help Scout and Nytimes, answered ### ### What can start an automation from Help Scout? Any of Help Scout's 4 triggers in the catalog, including New Conversation, New Customer, New Mailbox and New User. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Nytimes when something happens in Help Scout? Any of Nytimes's 5 actions, including Find articles by criteria, List best sellers, List most popular articles and List top stories. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Nytimes to Help Scout? Yes. When something happens in Nytimes, your agent can act in Help Scout too. This page covers both directions: Nytimes's triggers and Help Scout's actions are listed here as well. ### ### Do I have to build a connector for Help Scout or Nytimes? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use Help Scout and Nytimes without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.