--- title: "Connect Help Scout and Mural - APIANT.ai" description: "When \"New Conversation\" fires in Help Scout, your agent runs \"Add comment\" in Mural, or \"New Mural\" in Mural to \"Add Customer Email\" in Help Scout." canonical: "https://apiant.ai/connect/help-scout-to-mural" --- # Connect Help Scout and Mural When **New Conversation** fires in [Help Scout](https://apiant.ai/connections/help-scout), your agent runs **Add comment** in [Mural](https://apiant.ai/connections/mural), or **New Mural** in Mural to **Add Customer Email** in Help Scout. Describe the whole flow and it is built, tested on every scenario and kept running. Help Scout **4** triggers Help Scout **19** actions Mural **2** triggers Mural **28** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want Help Scout and Mural to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What Help Scout and Mural can do together ### From Help Scout to Mural - When **New Conversation** in Help Scout then **Add comment** in Mural - When **New Customer** in Help Scout then **Add area** in Mural ### From Mural to Help Scout - When **New Mural** in Mural then **Add Customer Email** in Help Scout - When **New Room** in Mural then **Create Customer** in Help Scout Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with Help Scout and Mural ## Triggers and actions 6 triggers · 47 actions - Trigger **New Conversation** Polls for newly created conversations across mailboxes. - Trigger **New Customer** Polls for newly created customers. - Trigger **New Mailbox** Polls for newly created mailboxes. - Trigger **New User** Polls for newly added users (team members). - Action **Add Customer Email** Add an email address to a customer. - Action **Create Customer** Create a new customer record. - Action **Create Note** Add an internal note thread to a conversation. - Action **Create Thread (Reply)** Add a reply thread to an existing conversation. - Action **Delete Conversation** Delete a conversation by ID. - Action **Get Conversation** Retrieve a single conversation by ID. - Action **Get Customer** Retrieve a single customer by ID. - Action **Get Mailbox** Retrieve a single mailbox by ID. - Action **Get User** Retrieve a single user by ID. - Action **List Conversations** List conversations, optionally filtered by mailbox, status, tag, or query. - Action **List Conversation Threads** List all threads on a conversation. - Action **List Customers** List customers, optionally filtered by email, mailbox, or query. - Action **List Mailboxes** List all mailboxes in the account. - Action **List Mailbox Folders** List the folders within a mailbox. - Action **List Tags** List all tags in the account. - Action **List Users** List all users (team members) in the account. - Action **Update Conversation** Update a conversation's subject, status, mailbox, assignee, or owner via JSON Patch. - Action **Update Conversation Tags** Replace the tags on a conversation. - Action **Update Customer** Update a customer's profile fields. - Trigger **New Mural** Triggers when a new mural is created in the selected workspace. - Trigger **New Room** Triggers when a new room is created in a Mural workspace. - Action **Add area** Creates an area widget on a mural, with optional title, size, position, layout and style. - Action **Add comment** Adds a comment to a mural at a given position, optionally attached to a widget. - Action **Add folder** Creates a new folder in a Mural room, optionally nested inside an existing folder. - Action **Add room** Creates a room in a Mural workspace you have write access to. - Action **Add shape** Creates a shape widget (such as a rectangle or ellipse) on a mural. - Action **Add tag** Creates a tag in a mural, optionally applying it to widgets. Tag text is limited to 25 characters. - Action **Add text box** Creates a text box widget on a mural. - Action **Create Mural** Creates a new mural in a room you own, with an optional title, folder, size and background color. - Action **Create Sticky** Creates a sticky note on a mural, with optional text, position, size, shape, style and tags. - Action **Delete mural** Deletes a mural that the connected user owns. - Action **Delete room** Deletes a room that you own in Mural. - Action **Delete widget** Deletes a widget (sticky note, shape, text box, etc.) and its content from a mural. - Action **Duplicate mural** Creates a copy of an existing mural in the room (and optional folder) you choose, with a new title. - Action **Find murals by title** Searches a workspace for murals whose titles match the text you provide and returns the matching murals. - Action **Get current user** Returns the profile of the Mural user the connected account belongs to. - Action **Get mural** Returns the details of a single mural you have access to. - Action **Get room** Returns the details of a single Mural room, such as its name, type and workspace. - Action **Get workspace** Returns the details of a Mural workspace you have read access to. - Action **Invite users to mural** Invites people to a mural by email address or username. Invitees are notified by email; people invited by username are added to the mural immediately. - Action **List folders** Returns the folders in a Mural room that you have access to. - Action **List murals** Returns the murals you own or are a member of in a workspace, optionally filtered by status. - Action **List rooms** Returns the rooms in a Mural workspace that you have access to. - Action **List tags** Returns the tags defined in a mural. - Action **List widgets** Returns the widgets (sticky notes, shapes, text boxes, areas and more) on a mural, optionally filtered by widget type or parent widget. Drawings are not included. - Action **List workspaces** Returns all workspaces the connected Mural user is a member of. - Action **Update mural** Updates a mural's title, status, size, colors, folder and permission settings. Leave a field blank to keep its current value. - Action **Update room** Updates the name, description, visibility or favorite status of a Mural room. - Action **Update sticky note** Updates the text, position, size, style or other properties of an existing sticky note on a mural. ## Each app on its own - [ **Help Scout** Help Scout is a help desk and shared inbox platform for customer support teams.](https://apiant.ai/connections/help-scout) - [ **Mural** Mural is a digital workspace for visual collaboration.](https://apiant.ai/connections/mural) Reviews ## What our customers say ## More from Help Scout - [ **Help Scout to HubSpot** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/help-scout-to-hubspot) - [ **Help Scout to Stripe** Stripe is a payment processing platform for online businesses.](https://apiant.ai/connect/help-scout-to-stripe) - [ **Help Scout to JIRA** Atlassian JIRA Cloud — issue tracking and project management.](https://apiant.ai/connect/help-scout-to-jira) - [ **Help Scout to Zoom** Zoom unifies cloud video conferencing, simple online meetings, group messaging, and a software-based...](https://apiant.ai/connect/help-scout-to-zoom) - [ **Help Scout to SendGrid** SendGrid by Twilio — email delivery and marketing platform.](https://apiant.ai/connect/help-scout-to-sendgrid) - [ **Help Scout to Klaviyo** Klaviyo is a marketing automation platform for email and SMS.](https://apiant.ai/connect/help-scout-to-klaviyo) ## More into Mural - [ **HubSpot to Mural** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-mural) - [ **Google Sheets to Mural** Google Sheets](https://apiant.ai/connect/google-sheets-to-mural) - [ **Gmail to Mural** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-mural) - [ **Google Calendar to Mural** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-mural) - [ **Google Drive to Mural** Google Drive is a cloud storage solution for uploading, sharing, and collaborating on files across devices...](https://apiant.ai/connect/google-drive-to-mural) - [ **Mailchimp to Mural** Mailchimp marketing automation and email platform.](https://apiant.ai/connect/mailchimp-to-mural) Questions ## Help Scout and Mural, answered ### ### What can start an automation from Help Scout? Any of Help Scout's 4 triggers in the catalog, including New Conversation, New Customer, New Mailbox and New User. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Mural when something happens in Help Scout? Any of Mural's 28 actions, including Create Mural, Create Sticky, Update mural and Update room. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Mural to Help Scout? Yes. When something happens in Mural, your agent can act in Help Scout too. This page covers both directions: Mural's triggers and Help Scout's actions are listed here as well. ### ### Do I have to build a connector for Help Scout or Mural? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use Help Scout and Mural without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.