--- title: "Connect Help Scout to Keywords AI - APIANT.ai" description: "When \"New Conversation\" fires in Help Scout, your agent runs \"Update user\" in Keywords AI." canonical: "https://apiant.ai/connect/help-scout-to-keywords-ai" --- # Connect Help Scout to Keywords AI When **New Conversation** fires in [Help Scout](https://apiant.ai/connections/help-scout), your agent runs **Update user** in [Keywords AI](https://apiant.ai/connections/keywords-ai). Describe the whole flow and it is built, tested on every scenario and kept running. Help Scout **4** triggers Help Scout **19** actions Keywords AI **16** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want Help Scout and Keywords AI to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What Help Scout can start in Keywords AI - When **New Conversation** in Help Scout then **Update user** in Keywords AI - When **New Customer** in Help Scout then **Add prompt** in Keywords AI Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with Help Scout and Keywords AI ## Triggers and actions 4 triggers · 35 actions - Trigger **New Conversation** Polls for newly created conversations across mailboxes. - Trigger **New Customer** Polls for newly created customers. - Trigger **New Mailbox** Polls for newly created mailboxes. - Trigger **New User** Polls for newly added users (team members). - Action **Add Customer Email** Add an email address to a customer. - Action **Create Customer** Create a new customer record. - Action **Create Note** Add an internal note thread to a conversation. - Action **Create Thread (Reply)** Add a reply thread to an existing conversation. - Action **Delete Conversation** Delete a conversation by ID. - Action **Get Conversation** Retrieve a single conversation by ID. - Action **Get Customer** Retrieve a single customer by ID. - Action **Get Mailbox** Retrieve a single mailbox by ID. - Action **Get User** Retrieve a single user by ID. - Action **List Conversations** List conversations, optionally filtered by mailbox, status, tag, or query. - Action **List Conversation Threads** List all threads on a conversation. - Action **List Customers** List customers, optionally filtered by email, mailbox, or query. - Action **List Mailboxes** List all mailboxes in the account. - Action **List Mailbox Folders** List the folders within a mailbox. - Action **List Tags** List all tags in the account. - Action **List Users** List all users (team members) in the account. - Action **Update Conversation** Update a conversation's subject, status, mailbox, assignee, or owner via JSON Patch. - Action **Update Conversation Tags** Replace the tags on a conversation. - Action **Update Customer** Update a customer's profile fields. - Action **Add prompt** Creates a new prompt in your Keywords AI workspace with an optional description. Returns the new prompt, including its id and slug. - Action **Add prompt version** Creates a new version of a prompt with its messages, model and settings. The new version becomes the prompt's current draft and earlier versions become read-only. - Action **Add span** Logs an LLM call or workflow step as a span in Keywords AI (Respan), with its model, input, output, token usage, latency and trace links. Returns the stored span. - Action **Delete prompt** Deletes a prompt and all of its versions from your prompt library. - Action **Get prompt** Returns a prompt template with its name, description, slug, tags, and its current and deployed (live) versions. - Action **Get span** Returns a single span (logged LLM request) with its input, output, token usage, cost, latency, metadata and evaluation scores. - Action **Get trace** Returns one trace with its aggregate cost, token and error metrics and its full tree of spans. - Action **Get user** Returns a user's profile and current budget usage, looked up by your own identifier for that user. - Action **List models** Returns the models your Keywords AI project can use through the gateway, with each model's context window and pricing. - Action **List prompts** Returns the prompts in your Keywords AI workspace, optionally filtered and sorted. - Action **List prompt versions** Returns every version of a prompt, newest first, including each version's messages, model and settings. - Action **List spans** Returns the spans (request logs) in your Keywords AI account, optionally filtered by time range, environment, type and span fields, and sorted as you choose. - Action **List traces** Returns the traces recorded in your Keywords AI account, optionally narrowed by time range, environment and filter conditions. - Action **List users** Returns the users (your end customers) tracked in your organization, with their usage analytics such as requests, tokens, cost and budget settings. - Action **Update prompt** Updates the name or description of a prompt in Keywords AI. - Action **Update user** Updates a user's profile and spending budget in Keywords AI, such as their name, email, metadata, budgets and markup. Returns the updated user. ## Each app on its own - [ **Help Scout** Help Scout is a help desk and shared inbox platform for customer support teams.](https://apiant.ai/connections/help-scout) - [ **Keywords AI** Keywords AI is an LLM observability and gateway platform for tracking, debugging, and managing AI workflows...](https://apiant.ai/connections/keywords-ai) Reviews ## What our customers say ## More from Help Scout - [ **Help Scout to HubSpot** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/help-scout-to-hubspot) - [ **Help Scout to Stripe** Stripe is a payment processing platform for online businesses.](https://apiant.ai/connect/help-scout-to-stripe) - [ **Help Scout to JIRA** Atlassian JIRA Cloud — issue tracking and project management.](https://apiant.ai/connect/help-scout-to-jira) - [ **Help Scout to Zoom** Zoom unifies cloud video conferencing, simple online meetings, group messaging, and a software-based...](https://apiant.ai/connect/help-scout-to-zoom) - [ **Help Scout to SendGrid** SendGrid by Twilio — email delivery and marketing platform.](https://apiant.ai/connect/help-scout-to-sendgrid) - [ **Help Scout to Klaviyo** Klaviyo is a marketing automation platform for email and SMS.](https://apiant.ai/connect/help-scout-to-klaviyo) ## More into Keywords AI - [ **HubSpot to Keywords AI** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-keywords-ai) - [ **Salesforce to Keywords AI** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/salesforce-to-keywords-ai) - [ **Slack to Keywords AI** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/slack-to-keywords-ai) - [ **Google Sheets to Keywords AI** Google Sheets](https://apiant.ai/connect/google-sheets-to-keywords-ai) - [ **Gmail to Keywords AI** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-keywords-ai) - [ **Google Calendar to Keywords AI** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-keywords-ai) Questions ## Help Scout and Keywords AI, answered ### ### What can start an automation from Help Scout? Any of Help Scout's 4 triggers in the catalog, including New Conversation, New Customer, New Mailbox and New User. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Keywords AI when something happens in Help Scout? Any of Keywords AI's 16 actions, including Update prompt, Update user, Add prompt and Add prompt version. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Keywords AI to Help Scout? Keywords AI has no triggers in the catalog today, so automations start in Help Scout. If you need the other direction, ask: your agent reads Keywords AI's API documentation and adds it. ### ### Do I have to build a connector for Help Scout or Keywords AI? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use Help Scout and Keywords AI without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.