--- title: "Connect Help Scout and iDenfy - APIANT.ai" description: "When \"New Conversation\" fires in Help Scout, your agent runs \"Add identification to blocklist\" in iDenfy." canonical: "https://apiant.ai/connect/help-scout-to-idenfy" --- # Connect Help Scout and iDenfy When **New Conversation** fires in [Help Scout](https://apiant.ai/connections/help-scout), your agent runs **Add identification to blocklist** in [iDenfy](https://apiant.ai/connections/idenfy), or **KYB - New Company Verification (Polling)** in iDenfy to **Add Customer Email** in Help Scout. Describe the whole flow and it is built, tested on every scenario and kept running. Help Scout **4** triggers Help Scout **19** actions iDenfy **2** triggers iDenfy **6** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want Help Scout and iDenfy to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What Help Scout and iDenfy can do together ### From Help Scout to iDenfy - When **New Conversation** in Help Scout then **Add identification to blocklist** in iDenfy - When **New Customer** in Help Scout then **KYC - Create Identity Verification** in iDenfy ### From iDenfy to Help Scout - When **KYB - New Company Verification (Polling)** in iDenfy then **Add Customer Email** in Help Scout - When **KYC - New Identity Verification (Polling)** in iDenfy then **Create Customer** in Help Scout Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with Help Scout and iDenfy ## Triggers and actions 6 triggers · 25 actions - Trigger **New Conversation** Polls for newly created conversations across mailboxes. - Trigger **New Customer** Polls for newly created customers. - Trigger **New Mailbox** Polls for newly created mailboxes. - Trigger **New User** Polls for newly added users (team members). - Action **Add Customer Email** Add an email address to a customer. - Action **Create Customer** Create a new customer record. - Action **Create Note** Add an internal note thread to a conversation. - Action **Create Thread (Reply)** Add a reply thread to an existing conversation. - Action **Delete Conversation** Delete a conversation by ID. - Action **Get Conversation** Retrieve a single conversation by ID. - Action **Get Customer** Retrieve a single customer by ID. - Action **Get Mailbox** Retrieve a single mailbox by ID. - Action **Get User** Retrieve a single user by ID. - Action **List Conversations** List conversations, optionally filtered by mailbox, status, tag, or query. - Action **List Conversation Threads** List all threads on a conversation. - Action **List Customers** List customers, optionally filtered by email, mailbox, or query. - Action **List Mailboxes** List all mailboxes in the account. - Action **List Mailbox Folders** List the folders within a mailbox. - Action **List Tags** List all tags in the account. - Action **List Users** List all users (team members) in the account. - Action **Update Conversation** Update a conversation's subject, status, mailbox, assignee, or owner via JSON Patch. - Action **Update Conversation Tags** Replace the tags on a conversation. - Action **Update Customer** Update a customer's profile fields. - Trigger **KYB - New Company Verification (Polling)** Triggers when a new KYB company verification is created in iDenfy. - Trigger **KYC - New Identity Verification (Polling)** Triggers when a new KYC identity verification appears in your iDenfy account. - Action **Add identification to blocklist** Adds a completed identity verification to your iDenfy blocklist, by its document, document details or selfie, so future verifications matching it are flagged. - Action **Delete identification from blocklist** Removes an identity verification's document, document data or selfie from your iDenfy blocklist. - Action **KYC - Create Identity Verification** Creates an iDenfy identity verification session for a client and returns the session reference, token and hosted verification link to send them to. - Action **KYC - Generate Verification PDF** Generates a PDF report for a completed identity verification, including verification data, status, AML and document photos, returned as a Base64-encoded file. - Action **KYC - Get Identification** Returns an identity verification's status and the personal and document data extracted from it, looked up by its scan reference. - Action **List identifications** Returns the KYC identity verifications on the account, with each one's scan reference and status, optionally filtered to one client. ## Each app on its own - [ **Help Scout** Help Scout is a help desk and shared inbox platform for customer support teams.](https://apiant.ai/connections/help-scout) - [ **iDenfy** iDenfy helps you automate identity verification enforced with manual oversight.](https://apiant.ai/connections/idenfy) Reviews ## What our customers say ## More from Help Scout - [ **Help Scout to HubSpot** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/help-scout-to-hubspot) - [ **Help Scout to Stripe** Stripe is a payment processing platform for online businesses.](https://apiant.ai/connect/help-scout-to-stripe) - [ **Help Scout to JIRA** Atlassian JIRA Cloud — issue tracking and project management.](https://apiant.ai/connect/help-scout-to-jira) - [ **Help Scout to Zoom** Zoom unifies cloud video conferencing, simple online meetings, group messaging, and a software-based...](https://apiant.ai/connect/help-scout-to-zoom) - [ **Help Scout to SendGrid** SendGrid by Twilio — email delivery and marketing platform.](https://apiant.ai/connect/help-scout-to-sendgrid) - [ **Help Scout to Klaviyo** Klaviyo is a marketing automation platform for email and SMS.](https://apiant.ai/connect/help-scout-to-klaviyo) ## More into iDenfy - [ **HubSpot to iDenfy** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-idenfy) - [ **Google Sheets to iDenfy** Google Sheets](https://apiant.ai/connect/google-sheets-to-idenfy) - [ **Gmail to iDenfy** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-idenfy) - [ **Google Calendar to iDenfy** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-idenfy) - [ **Google Drive to iDenfy** Google Drive is a cloud storage solution for uploading, sharing, and collaborating on files across devices...](https://apiant.ai/connect/google-drive-to-idenfy) - [ **ActiveCampaign to iDenfy** ActiveCampaign is a marketing automation, email marketing, and CRM platform.](https://apiant.ai/connect/activecampaign-to-idenfy) Questions ## Help Scout and iDenfy, answered ### ### What can start an automation from Help Scout? Any of Help Scout's 4 triggers in the catalog, including New Conversation, New Customer, New Mailbox and New User. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in iDenfy when something happens in Help Scout? Any of iDenfy's 6 actions, including Add identification to blocklist, KYC - Create Identity Verification, KYC - Generate Verification PDF and KYC - Get Identification. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from iDenfy to Help Scout? Yes. When something happens in iDenfy, your agent can act in Help Scout too. This page covers both directions: iDenfy's triggers and Help Scout's actions are listed here as well. ### ### Do I have to build a connector for Help Scout or iDenfy? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use Help Scout and iDenfy without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.