--- title: "Connect Help Scout to Emelia - APIANT.ai" description: "When \"New Conversation\" fires in Help Scout, your agent runs \"Add Contact to a Campaign\" in Emelia." canonical: "https://apiant.ai/connect/help-scout-to-emelia" --- # Connect Help Scout to Emelia When **New Conversation** fires in [Help Scout](https://apiant.ai/connections/help-scout), your agent runs **Add Contact to a Campaign** in [Emelia](https://apiant.ai/connections/emelia). Describe the whole flow and it is built, tested on every scenario and kept running. Help Scout **4** triggers Help Scout **19** actions Emelia **16** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want Help Scout and Emelia to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What Help Scout can start in Emelia - When **New Conversation** in Help Scout then **Add Contact to a Campaign** in Emelia - When **New Customer** in Help Scout then **Add Contact to a List** in Emelia Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with Help Scout and Emelia ## Triggers and actions 4 triggers · 35 actions - Trigger **New Conversation** Polls for newly created conversations across mailboxes. - Trigger **New Customer** Polls for newly created customers. - Trigger **New Mailbox** Polls for newly created mailboxes. - Trigger **New User** Polls for newly added users (team members). - Action **Add Customer Email** Add an email address to a customer. - Action **Create Customer** Create a new customer record. - Action **Create Note** Add an internal note thread to a conversation. - Action **Create Thread (Reply)** Add a reply thread to an existing conversation. - Action **Delete Conversation** Delete a conversation by ID. - Action **Get Conversation** Retrieve a single conversation by ID. - Action **Get Customer** Retrieve a single customer by ID. - Action **Get Mailbox** Retrieve a single mailbox by ID. - Action **Get User** Retrieve a single user by ID. - Action **List Conversations** List conversations, optionally filtered by mailbox, status, tag, or query. - Action **List Conversation Threads** List all threads on a conversation. - Action **List Customers** List customers, optionally filtered by email, mailbox, or query. - Action **List Mailboxes** List all mailboxes in the account. - Action **List Mailbox Folders** List the folders within a mailbox. - Action **List Tags** List all tags in the account. - Action **List Users** List all users (team members) in the account. - Action **Update Conversation** Update a conversation's subject, status, mailbox, assignee, or owner via JSON Patch. - Action **Update Conversation Tags** Replace the tags on a conversation. - Action **Update Customer** Update a customer's profile fields. - Action **Add campaign** Creates a new email campaign in Emelia with the given name and time zone. - Action **Add Contact to a Campaign** Adds a contact to an Emelia campaign. - Action **Add Contact to a List** Adds a single contact to an Emelia list (and to any campaigns using that list), optionally updating it if it already exists. - Action **Add Contact to Blacklist** Adds an email address or an entire domain to your Emelia blacklist so it is never contacted by your campaigns. - Action **Add list** Creates a new, empty contact list in Emelia. - Action **Delete contact** Deletes a contact (and its company data) from an Emelia contact list; the removal also propagates to campaigns using that list. - Action **Get campaign** Returns the full configuration of an Emelia campaign, including the contact lists attached to it and excluded from it. - Action **Get campaign statistics** Returns sending, open, click and reply statistics for an Emelia campaign, overall and per step. - Action **Get contact** Returns a single contact from an Emelia contact list. - Action **List Campaign Contacts** Returns the contacts enrolled in an email campaign, optionally filtered by an engagement event or a search term. - Action **List campaigns** Returns all campaigns in your Emelia account. - Action **List contacts** Returns the contacts in an Emelia contact list, optionally filtered by search text or an exact email or LinkedIn URL. - Action **Search Contact** Searches a contact list for contacts by exact email, LinkedIn URL, or free text, and returns the matches. - Action **Set a Custom Field to a Contact** Sets the value of a custom field on a contact in an Emelia campaign, identified by email or LinkedIn profile URL. - Action **Test Webhook** Sends a test call to an existing Emelia webhook. - Action **Update contact** Updates an Emelia contact's values; fields you don't send stay unchanged, and changes propagate to campaigns using the contact's list. ## Each app on its own - [ **Help Scout** Help Scout is a help desk and shared inbox platform for customer support teams.](https://apiant.ai/connections/help-scout) - [ **Emelia** Emelia is an all-in-one cold-emailing tool where you can scale easily your cold email, scrape data, and find...](https://apiant.ai/connections/emelia) Reviews ## What our customers say ## More from Help Scout - [ **Help Scout to HubSpot** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/help-scout-to-hubspot) - [ **Help Scout to Stripe** Stripe is a payment processing platform for online businesses.](https://apiant.ai/connect/help-scout-to-stripe) - [ **Help Scout to JIRA** Atlassian JIRA Cloud — issue tracking and project management.](https://apiant.ai/connect/help-scout-to-jira) - [ **Help Scout to Zoom** Zoom unifies cloud video conferencing, simple online meetings, group messaging, and a software-based...](https://apiant.ai/connect/help-scout-to-zoom) - [ **Help Scout to SendGrid** SendGrid by Twilio — email delivery and marketing platform.](https://apiant.ai/connect/help-scout-to-sendgrid) - [ **Help Scout to Klaviyo** Klaviyo is a marketing automation platform for email and SMS.](https://apiant.ai/connect/help-scout-to-klaviyo) ## More into Emelia - [ **Benetics to Emelia** Benetics is a construction efficiency platform built in the cloud.](https://apiant.ai/connect/benetics-to-emelia) - [ **HubSpot to Emelia** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-emelia) - [ **Salesforce to Emelia** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/salesforce-to-emelia) - [ **Slack to Emelia** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/slack-to-emelia) - [ **Google Sheets to Emelia** Google Sheets](https://apiant.ai/connect/google-sheets-to-emelia) - [ **Gmail to Emelia** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-emelia) Questions ## Help Scout and Emelia, answered ### ### What can start an automation from Help Scout? Any of Help Scout's 4 triggers in the catalog, including New Conversation, New Customer, New Mailbox and New User. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Emelia when something happens in Help Scout? Any of Emelia's 16 actions, including Update contact, Add campaign, Add Contact to a Campaign and Add Contact to a List. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Emelia to Help Scout? Emelia has no triggers in the catalog today, so automations start in Help Scout. If you need the other direction, ask: your agent reads Emelia's API documentation and adds it. ### ### Do I have to build a connector for Help Scout or Emelia? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use Help Scout and Emelia without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.