--- title: "Connect Help Scout to Commonsku - APIANT.ai" description: "When \"New Conversation\" fires in Help Scout, your agent runs \"Add client contact\" in Commonsku." canonical: "https://apiant.ai/connect/help-scout-to-commonsku" --- # Connect Help Scout to Commonsku When **New Conversation** fires in [Help Scout](https://apiant.ai/connections/help-scout), your agent runs **Add client contact** in [Commonsku](https://apiant.ai/connections/commonsku). Describe the whole flow and it is built, tested on every scenario and kept running. Help Scout **4** triggers Help Scout **19** actions Commonsku **22** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want Help Scout and Commonsku to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What Help Scout can start in Commonsku - When **New Conversation** in Help Scout then **Add client contact** in Commonsku - When **New Customer** in Help Scout then **Update contact** in Commonsku Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with Help Scout and Commonsku ## Triggers and actions 4 triggers · 41 actions - Trigger **New Conversation** Polls for newly created conversations across mailboxes. - Trigger **New Customer** Polls for newly created customers. - Trigger **New Mailbox** Polls for newly created mailboxes. - Trigger **New User** Polls for newly added users (team members). - Action **Add Customer Email** Add an email address to a customer. - Action **Create Customer** Create a new customer record. - Action **Create Note** Add an internal note thread to a conversation. - Action **Create Thread (Reply)** Add a reply thread to an existing conversation. - Action **Delete Conversation** Delete a conversation by ID. - Action **Get Conversation** Retrieve a single conversation by ID. - Action **Get Customer** Retrieve a single customer by ID. - Action **Get Mailbox** Retrieve a single mailbox by ID. - Action **Get User** Retrieve a single user by ID. - Action **List Conversations** List conversations, optionally filtered by mailbox, status, tag, or query. - Action **List Conversation Threads** List all threads on a conversation. - Action **List Customers** List customers, optionally filtered by email, mailbox, or query. - Action **List Mailboxes** List all mailboxes in the account. - Action **List Mailbox Folders** List the folders within a mailbox. - Action **List Tags** List all tags in the account. - Action **List Users** List all users (team members) in the account. - Action **Update Conversation** Update a conversation's subject, status, mailbox, assignee, or owner via JSON Patch. - Action **Update Conversation Tags** Replace the tags on a conversation. - Action **Update Customer** Update a customer's profile fields. - Action **Add client** Creates a new client in commonsku. - Action **Add client address** Creates a new address in a client's address book and returns the created address. - Action **Add client contact** Creates a contact for a commonsku client and returns the new contact. - Action **Add project** Creates a new project for an existing client in commonsku. - Action **Add tag** Creates a tag in your commonsku company, or returns the existing tag if one with the same label already exists. - Action **Delete client** Deletes a client from commonsku by ID, along with all of its contacts and addresses, and returns the deleted client. - Action **Find products by keyword** Returns the products whose name, supplier code or tag match a keyword, optionally narrowed by supplier, division, tag, owner or net price. - Action **Get client** Returns the details of a single Commonsku client, including its terms, industry, status and tags. An error occurs if the client is not found. - Action **Get invoice** Returns a single invoice, including its customer, billing and shipping details, line items and totals. An error occurs if the invoice is not found. - Action **Get product** Returns the full details of a single product by its ID, including its colors, sizes, imprints, images, SKUs, costs and prices. An error occurs if the product is not found. - Action **Get project** Returns the details of a single commonsku project by its ID. - Action **List client contacts** Returns the contacts associated with a commonsku client, including names, email, department and phone numbers. - Action **List clients** Returns the clients in your commonsku account, optionally filtered by customer number, client name, credit hold status or last-updated date. - Action **List invoices** Returns invoices in your commonsku account, optionally filtered by status, customer, numbers or dates. - Action **List products** Returns products in your commonsku account, optionally filtered by keyword, supplier, division, tag or price, or by a special mode such as popular or recently used products. - Action **List projects** Returns the projects in your commonsku account, optionally filtered by client, dates or project number. - Action **List purchase orders** Returns the purchase orders in your commonsku account, optionally filtered by status, client, order numbers, dates or tracking number. - Action **List sales orders** Returns the sales orders in your commonsku account, optionally filtered by status, client, numbers and date ranges. - Action **List tags** Returns the tags defined in your commonsku company, optionally limited to one record, one record type, or a label search. - Action **Update client** Updates an existing commonsku client's name, payment terms, industry, rep, website, status, credit hold and tags. - Action **Update contact** Updates an existing client contact's name, email or department in commonsku. - Action **Update product** Updates an existing product in commonsku. Only the fields you fill in are changed. ## Each app on its own - [ **Help Scout** Help Scout is a help desk and shared inbox platform for customer support teams.](https://apiant.ai/connections/help-scout) - [ **Commonsku** commonsku is a workflow management, CRM, and ERP platform specifically designed for the promotional goods...](https://apiant.ai/connections/commonsku) Reviews ## What our customers say ## More from Help Scout - [ **Help Scout to HubSpot** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/help-scout-to-hubspot) - [ **Help Scout to Stripe** Stripe is a payment processing platform for online businesses.](https://apiant.ai/connect/help-scout-to-stripe) - [ **Help Scout to JIRA** Atlassian JIRA Cloud — issue tracking and project management.](https://apiant.ai/connect/help-scout-to-jira) - [ **Help Scout to Zoom** Zoom unifies cloud video conferencing, simple online meetings, group messaging, and a software-based...](https://apiant.ai/connect/help-scout-to-zoom) - [ **Help Scout to SendGrid** SendGrid by Twilio — email delivery and marketing platform.](https://apiant.ai/connect/help-scout-to-sendgrid) - [ **Help Scout to Klaviyo** Klaviyo is a marketing automation platform for email and SMS.](https://apiant.ai/connect/help-scout-to-klaviyo) ## More into Commonsku - [ **HubSpot to Commonsku** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-commonsku) - [ **Salesforce to Commonsku** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/salesforce-to-commonsku) - [ **Slack to Commonsku** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/slack-to-commonsku) - [ **Google Sheets to Commonsku** Google Sheets is Google's online spreadsheet app for creating, editing and sharing spreadsheets.](https://apiant.ai/connect/google-sheets-to-commonsku) - [ **Gmail to Commonsku** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-commonsku) - [ **Google Calendar to Commonsku** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-commonsku) Questions ## Help Scout and Commonsku, answered ### ### What can start an automation from Help Scout? Any of Help Scout's 4 triggers in the catalog, including New Conversation, New Customer, New Mailbox and New User. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Commonsku when something happens in Help Scout? Any of Commonsku's 22 actions, including Update client, Update contact, Update product and Add client. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Commonsku to Help Scout? Commonsku has no triggers in the catalog today, so automations start in Help Scout. If you need the other direction, ask: your agent reads Commonsku's API documentation and adds it. ### ### Do I have to build a connector for Help Scout or Commonsku? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use Help Scout and Commonsku without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.