--- title: "Connect Help Scout to Aurora Inbox - APIANT.ai" description: "When \"New Conversation\" fires in Help Scout, your agent runs \"Send media message\" in Aurora Inbox." canonical: "https://apiant.ai/connect/help-scout-to-aurora-inbox" --- # Connect Help Scout to Aurora Inbox When **New Conversation** fires in [Help Scout](https://apiant.ai/connections/help-scout), your agent runs **Send media message** in [Aurora Inbox](https://apiant.ai/connections/aurora-inbox). Describe the whole flow and it is built, tested on every scenario and kept running. Help Scout **4** triggers Help Scout **19** actions Aurora Inbox **20** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want Help Scout and Aurora Inbox to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What Help Scout can start in Aurora Inbox - When **New Conversation** in Help Scout then **Send media message** in Aurora Inbox - When **New Customer** in Help Scout then **Send message** in Aurora Inbox Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with Help Scout and Aurora Inbox ## Triggers and actions 4 triggers · 39 actions - Trigger **New Conversation** Polls for newly created conversations across mailboxes. - Trigger **New Customer** Polls for newly created customers. - Trigger **New Mailbox** Polls for newly created mailboxes. - Trigger **New User** Polls for newly added users (team members). - Action **Add Customer Email** Add an email address to a customer. - Action **Create Customer** Create a new customer record. - Action **Create Note** Add an internal note thread to a conversation. - Action **Create Thread (Reply)** Add a reply thread to an existing conversation. - Action **Delete Conversation** Delete a conversation by ID. - Action **Get Conversation** Retrieve a single conversation by ID. - Action **Get Customer** Retrieve a single customer by ID. - Action **Get Mailbox** Retrieve a single mailbox by ID. - Action **Get User** Retrieve a single user by ID. - Action **List Conversations** List conversations, optionally filtered by mailbox, status, tag, or query. - Action **List Conversation Threads** List all threads on a conversation. - Action **List Customers** List customers, optionally filtered by email, mailbox, or query. - Action **List Mailboxes** List all mailboxes in the account. - Action **List Mailbox Folders** List the folders within a mailbox. - Action **List Tags** List all tags in the account. - Action **List Users** List all users (team members) in the account. - Action **Update Conversation** Update a conversation's subject, status, mailbox, assignee, or owner via JSON Patch. - Action **Update Conversation Tags** Replace the tags on a conversation. - Action **Update Customer** Update a customer's profile fields. - Action **Add chat** Creates a new chat conversation for a contact on a specific channel. - Action **Add company** Adds a new company. - Action **Add tag** Creates a tag in Aurora Inbox that can be attached to any chat. If a tag with the same name already exists, that tag is returned. - Action **Create Opportunity** Create a new opportunity - Action **Delete contact** Deletes a contact by its ID. - Action **Find chats by criteria** Returns up to 25 chats that match the specified search term, channel, team, unanswered and unread criteria. - Action **Get Chat** Returns one chat by id: contact, channel, channel type, owner, agents and status flags. - Action **Get company** Fetches a single company by id. - Action **Get contact** Fetches a single contact by id. - Action **Get or Create Contact** Finds a contact by phone number, or creates one when no contact has that number. When a contact is found, any name, email, company name and custom property values you supply are applied to it. - Action **List Chat Opportunities** Returns the opportunities (deals) attached to a chat. - Action **List Chat Tags** Returns all tags currently attached to a chat: attachment id, roomId, tagId, tagName. - Action **List companies** Lists companies in Aurora Inbox, optionally filtered by a keyword search. - Action **List tags** Returns all tags configured in the Aurora Inbox account, optionally with the number of chats tagged with each. - Action **List teams** Returns all teams configured in the Aurora Inbox account, including their members and roles. - Action **Send media message** Sends a file (image, video, audio or document) to an Aurora Inbox chat, with an optional caption. - Action **Send message** Sends a text message, or an internal note visible only to agents, to an Aurora Inbox chat. - Action **Tag chat** Attaches a tag to a chat, either an existing tag or one looked up by name (created if no tag with that name exists). If the chat already has the tag, the existing attachment is returned. - Action **Update company** Updates fields on an existing company. - Action **Update Contact** Updates an existing contact's name, phone, email, company name and custom property values. Blank fields keep their current values. ## Each app on its own - [ **Help Scout** Help Scout is a help desk and shared inbox platform for customer support teams.](https://apiant.ai/connections/help-scout) - [ **Aurora Inbox** Aurora Inbox transforms your business WhatsApp into an intelligent sales hub.](https://apiant.ai/connections/aurora-inbox) Reviews ## What our customers say ## More from Help Scout - [ **Help Scout to HubSpot** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/help-scout-to-hubspot) - [ **Help Scout to Stripe** Stripe is a payment processing platform for online businesses.](https://apiant.ai/connect/help-scout-to-stripe) - [ **Help Scout to JIRA** Atlassian JIRA Cloud — issue tracking and project management.](https://apiant.ai/connect/help-scout-to-jira) - [ **Help Scout to Zoom** Zoom unifies cloud video conferencing, simple online meetings, group messaging, and a software-based...](https://apiant.ai/connect/help-scout-to-zoom) - [ **Help Scout to SendGrid** SendGrid by Twilio — email delivery and marketing platform.](https://apiant.ai/connect/help-scout-to-sendgrid) - [ **Help Scout to Klaviyo** Klaviyo is a marketing automation platform for email and SMS.](https://apiant.ai/connect/help-scout-to-klaviyo) ## More into Aurora Inbox - [ **monday.com to Aurora Inbox** monday.com helps you move projects forward fast, letting everyone know what's been done on a task—and what...](https://apiant.ai/connect/monday-com-to-aurora-inbox) - [ **Telegram to Aurora Inbox** Telegram is a cloud-based instant messaging and voice over IP service developed by Telegram Messenger LLP.](https://apiant.ai/connect/telegram-to-aurora-inbox) - [ **HubSpot to Aurora Inbox** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-aurora-inbox) - [ **Salesforce to Aurora Inbox** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/salesforce-to-aurora-inbox) - [ **Slack to Aurora Inbox** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/slack-to-aurora-inbox) - [ **Google Sheets to Aurora Inbox** Google Sheets is Google's online spreadsheet app for creating, editing and sharing spreadsheets.](https://apiant.ai/connect/google-sheets-to-aurora-inbox) Questions ## Help Scout and Aurora Inbox, answered ### ### What can start an automation from Help Scout? Any of Help Scout's 4 triggers in the catalog, including New Conversation, New Customer, New Mailbox and New User. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Aurora Inbox when something happens in Help Scout? Any of Aurora Inbox's 20 actions, including Create Opportunity, Send media message, Send message and Update company. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Aurora Inbox to Help Scout? Aurora Inbox has no triggers in the catalog today, so automations start in Help Scout. If you need the other direction, ask: your agent reads Aurora Inbox's API documentation and adds it. ### ### Do I have to build a connector for Help Scout or Aurora Inbox? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use Help Scout and Aurora Inbox without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.