--- title: "Connect Halo Service Solutions and Quo - APIANT.ai" description: "When \"New Ticket\" fires in Halo Service Solutions, your agent runs \"Add contact\" in Quo." canonical: "https://apiant.ai/connect/halo-service-solutions-to-quo" --- # Connect Halo Service Solutions and Quo When **New Ticket** fires in [Halo Service Solutions](https://apiant.ai/connections/halo-service-solutions), your agent runs **Add contact** in [Quo](https://apiant.ai/connections/quo), or **List Phone Numbers** in Quo to **Add action to ticket** in Halo Service Solutions. Describe the whole flow and it is built, tested on every scenario and kept running. Halo Service Solutions **2** triggers Halo Service Solutions **14** actions Quo **1** trigger Quo **21** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want Halo Service Solutions and Quo to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What Halo Service Solutions and Quo can do together ### From Halo Service Solutions to Quo - When **New Ticket** in Halo Service Solutions then **Add contact** in Quo - When **Ticket Updated** in Halo Service Solutions then **Add task** in Quo ### From Quo to Halo Service Solutions - When **List Phone Numbers** in Quo then **Add action to ticket** in Halo Service Solutions - When **List Phone Numbers** in Quo then **Create Ticket** in Halo Service Solutions Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with Halo Service Solutions and Quo ## Triggers and actions 3 triggers · 35 actions - Trigger **New Ticket** Triggers when a new ticket is logged in Halo. - Trigger **Ticket Updated** Triggers when a ticket is created or updated in Halo. - Action **Add action to ticket** Adds a new action (note, update or outcome) to an existing Halo ticket. - Action **Add project** Creates a new project in Halo and returns the created project record. - Action **Create Site** Creates a new site for a customer in Halo. - Action **Create Ticket** Creates a new ticket in Halo with a summary, description and optional customer, user, type, priority, status and assignment. - Action **Create User** Creates a new end user in Halo under the chosen site. - Action **Get customer** Returns a single Halo customer (client) by its ID, optionally with extra details and ticket activity. - Action **Get project** Returns a single Halo project by its ID, including its details and custom fields. - Action **Get ticket** Returns a single Halo ticket by its ID, optionally with extra details and its last action. - Action **Get user** Returns a single Halo user (end-user contact) by ID, with optional details, ticket activity and pop-ups. - Action **List customers** Returns a list of customers (clients) in Halo, optionally filtered by search text or top level. - Action **List tickets** Returns tickets from Halo, optionally filtered by customer, agent, status, dates, search text and more. - Action **List users** Returns the users (end-user contacts) in Halo, optionally filtered by customer, site, search text and other criteria. - Action **Update ticket** Updates an existing Halo ticket's summary, details, customer, assignment, status, priority and category. Fields left blank are not changed. - Action **Update user** Updates an existing Halo user's name, site, email or phone number. Fields left blank keep their current values. - Trigger **List Phone Numbers** Triggers when a new phone number is added to your Quo workspace. - Action **Add contact** Adds a new contact to your Quo workspace, with name, company, role, emails, phone numbers and custom field values. - Action **Add task** Creates a task in Quo linked to a phone number, a conversation, or a conversation activity, optionally with a due date and an assigned user. - Action **Delete contact** Deletes a contact from your Quo workspace. - Action **Get a Message by ID** Returns a single text message by its ID, including its sender, recipients, content, direction, delivery status and any attached media. - Action **Get a Summary for a Call** Returns the AI-generated summary of a call, including key points discussed, suggested next steps, and any Sona job results. Call summaries are available on Business and Scale plans. - Action **Get a Transcription for a Call** Returns the transcript of a call, including each spoken segment with its speaker and timing. Transcripts are available on Quo Business and Scale plans. - Action **Get call** Returns a single Quo call by its ID, including its direction, status, participants, duration and timestamps. - Action **Get contact** Returns a single Quo contact by its ID, including name, company, role, phone numbers, emails and custom field values. - Action **Get phone number** Returns one of your Quo phone numbers, including its display name, number, forwarding setting, assigned users and calling/messaging restrictions. - Action **Get Recordings for a Call** Returns the recordings for a call, oldest segment first, with each recording's status, duration, file type and download URL. - Action **Get user** Returns a user in your Quo workspace, including their name, email, role and profile picture. - Action **Get voicemail for a call** Returns the voicemail left on a call, including its status, length, transcript and a link to the audio. Fields stay blank while the voicemail is still processing. - Action **List Calls** Returns the calls between one of your Quo numbers and a specific external phone number, optionally limited to a date range. - Action **List contacts** Returns the contacts in your Quo workspace, optionally limited to contacts with specific external IDs or sources. - Action **List Conversations** Returns the conversations in your Quo workspace, newest activity first, optionally narrowed to specific Quo numbers, a user's access, or a created/updated date range. - Action **List Messages** Returns the text messages exchanged between one of your Quo numbers and the given participants, newest first, optionally filtered by sender and date range. - Action **List Phone Numbers** Returns the phone numbers in your Quo workspace along with the users who have access to each, optionally limited to one user's numbers. - Action **List tasks** Returns the tasks in your Quo workspace, including title, description, due date, assignee and completion status. - Action **List users** Returns every user in your Quo workspace, with their email, name, role and picture. - Action **Send a Message** Sends a text message from one of your Quo phone numbers to up to 10 recipients. - Action **Update contact** Updates an existing Quo contact's name, company, role, emails, phone numbers and custom fields. Fields you leave blank keep their current values. ## Each app on its own - [ **Halo Service Solutions** Halo Service Solutions is a UK based company, which provides Service Desk, ITSM and PSA software solutions.](https://apiant.ai/connections/halo-service-solutions) - [ **Quo** Quo is a next-generation phone system to engage customers, collaborate with your team, and scale your reach...](https://apiant.ai/connections/quo) Reviews ## What our customers say ## More from Halo Service Solutions - [ **Halo Service Solutions to HubSpot** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/halo-service-solutions-to-hubspot) - [ **Halo Service Solutions to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/halo-service-solutions-to-salesforce) - [ **Halo Service Solutions to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/halo-service-solutions-to-slack) - [ **Halo Service Solutions to Mailchimp** Mailchimp marketing automation and email platform.](https://apiant.ai/connect/halo-service-solutions-to-mailchimp) - [ **Halo Service Solutions to Stripe** Stripe is a payment processing platform for online businesses.](https://apiant.ai/connect/halo-service-solutions-to-stripe) - [ **Halo Service Solutions to Shopify** Shopify is a commerce platform for online stores and retail point-of-sale.](https://apiant.ai/connect/halo-service-solutions-to-shopify) ## More into Quo - [ **HubSpot to Quo** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-quo) - [ **Google Sheets to Quo** Google Sheets](https://apiant.ai/connect/google-sheets-to-quo) - [ **Gmail to Quo** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-quo) - [ **Google Calendar to Quo** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-quo) - [ **Google Drive to Quo** Google Drive is a cloud storage solution for uploading, sharing, and collaborating on files across devices...](https://apiant.ai/connect/google-drive-to-quo) - [ **Mailchimp to Quo** Mailchimp marketing automation and email platform.](https://apiant.ai/connect/mailchimp-to-quo) Questions ## Halo Service Solutions and Quo, answered ### ### What can start an automation from Halo Service Solutions? Any of Halo Service Solutions's 2 triggers in the catalog, including New Ticket and Ticket Updated. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Quo when something happens in Halo Service Solutions? Any of Quo's 21 actions, including Send a Message, Update contact, Add contact and Add task. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Quo to Halo Service Solutions? Yes. When something happens in Quo, your agent can act in Halo Service Solutions too. This page covers both directions: Quo's triggers and Halo Service Solutions's actions are listed here as well. ### ### Do I have to build a connector for Halo Service Solutions or Quo? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use Halo Service Solutions and Quo without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.