--- title: "Connect Halo Service Solutions and Open Government, Queensland Government - APIANT.ai" description: "When \"New Ticket\" fires in Halo Service Solutions, your agent runs \"Find datasets by criteria\" in Open Government, Queensland Government." canonical: "https://apiant.ai/connect/halo-service-solutions-to-open-government-queensland-government" --- # Connect Halo Service Solutions and Open Government, Queensland Government When **New Ticket** fires in [Halo Service Solutions](https://apiant.ai/connections/halo-service-solutions), your agent runs **Find datasets by criteria** in [Open Government, Queensland Government](https://apiant.ai/connections/open-government-queensland-government), or **New dataset** in Open Government, Queensland Government to **Add action to ticket** in Halo Service Solutions. Describe the whole flow and it is built, tested on every scenario and kept running. Halo Service Solutions **2** triggers Halo Service Solutions **14** actions Open Government, Queensland Government **1** trigger Open Government, Queensland Government **10** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want Halo Service Solutions and Open Government, Queensland Government to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What Halo Service Solutions and Open Government, Queensland Government can do together ### From Halo Service Solutions to Open Government, Queensland Government - When **New Ticket** in Halo Service Solutions then **Find datasets by criteria** in Open Government, Queensland Government - When **Ticket Updated** in Halo Service Solutions then **Find resources by criteria** in Open Government, Queensland Government ### From Open Government, Queensland Government to Halo Service Solutions - When **New dataset** in Open Government, Queensland Government then **Add action to ticket** in Halo Service Solutions - When **New dataset** in Open Government, Queensland Government then **Create Ticket** in Halo Service Solutions Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with Halo Service Solutions and Open Government, Queensland Government ## Triggers and actions 3 triggers · 24 actions - Trigger **New Ticket** Triggers when a new ticket is logged in Halo. - Trigger **Ticket Updated** Triggers when a ticket is created or updated in Halo. - Action **Add action to ticket** Adds a new action (note, update or outcome) to an existing Halo ticket. - Action **Add project** Creates a new project in Halo and returns the created project record. - Action **Create Site** Creates a new site for a customer in Halo. - Action **Create Ticket** Creates a new ticket in Halo with a summary, description and optional customer, user, type, priority, status and assignment. - Action **Create User** Creates a new end user in Halo under the chosen site. - Action **Get customer** Returns a single Halo customer (client) by its ID, optionally with extra details and ticket activity. - Action **Get project** Returns a single Halo project by its ID, including its details and custom fields. - Action **Get ticket** Returns a single Halo ticket by its ID, optionally with extra details and its last action. - Action **Get user** Returns a single Halo user (end-user contact) by ID, with optional details, ticket activity and pop-ups. - Action **List customers** Returns a list of customers (clients) in Halo, optionally filtered by search text or top level. - Action **List tickets** Returns tickets from Halo, optionally filtered by customer, agent, status, dates, search text and more. - Action **List users** Returns the users (end-user contacts) in Halo, optionally filtered by customer, site, search text and other criteria. - Action **Update ticket** Updates an existing Halo ticket's summary, details, customer, assignment, status, priority and category. Fields left blank are not changed. - Action **Update user** Updates an existing Halo user's name, site, email or phone number. Fields left blank keep their current values. - Trigger **New dataset** Fires when a new dataset is published on the Queensland Government open data portal. - Action **Find datasets by criteria** Search datasets on the portal by keyword, tag, organization, or other facets. - Action **Find resources by criteria** Search across all data resources by field/value criteria. - Action **Get dataset** Retrieve the full metadata and resource list for a single dataset by its id or name. - Action **Get group** Returns one thematic group of the Queensland open data catalogue by its short name, with its title, description and dataset count. The portal blocks its own group endpoint, so the group is read from a dataset search instead; a group with no datasets is reported as not found. - Action **Get organization** Returns one publishing organisation of the Queensland open data catalogue by its short name, with its title, description and dataset count. The portal blocks its own organisation endpoint, so the organisation is read from a dataset search instead; an organisation with no datasets is reported as not found. - Action **Get resource** Returns one published file or service of the Queensland open data catalogue by its file id, including its download link, format and size. - Action **List datasets** Returns the short name of each dataset on the Queensland Government open data portal, up to 1000 per call. - Action **List groups** Returns every thematic group datasets are filed under on the Queensland open data portal, with a dataset count for each. The portal blocks its own group-list endpoint, so the groups are read from the dataset search's grouped counts. - Action **List organizations** Returns every publishing organisation on the Queensland open data portal, with a dataset count for each. The portal blocks its own organisation-list endpoint, so the organisations are read from the dataset search's grouped counts. - Action **List tags** Returns the tags used to label datasets on the Queensland open data portal, optionally narrowed to tags containing given text or belonging to one vocabulary. ## Each app on its own - [ **Halo Service Solutions** Halo Service Solutions is a UK based company, which provides Service Desk, ITSM and PSA software solutions.](https://apiant.ai/connections/halo-service-solutions) - [ **Open Government, Queensland Government** Queensland Government Open Data. Public open-data portal — search dataset catalogs and retrieve published...](https://apiant.ai/connections/open-government-queensland-government) Reviews ## What our customers say ## More from Halo Service Solutions - [ **Halo Service Solutions to HubSpot** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/halo-service-solutions-to-hubspot) - [ **Halo Service Solutions to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/halo-service-solutions-to-salesforce) - [ **Halo Service Solutions to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/halo-service-solutions-to-slack) - [ **Halo Service Solutions to Mailchimp** Mailchimp marketing automation and email platform.](https://apiant.ai/connect/halo-service-solutions-to-mailchimp) - [ **Halo Service Solutions to Stripe** Stripe is a payment processing platform for online businesses.](https://apiant.ai/connect/halo-service-solutions-to-stripe) - [ **Halo Service Solutions to Shopify** Shopify is a commerce platform for online stores and retail point-of-sale.](https://apiant.ai/connect/halo-service-solutions-to-shopify) ## More into Open Government, Queensland Government - [ **HubSpot to Open Government, Queensland Government** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-open-government-queensland-government) - [ **Slack to Open Government, Queensland Government** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/slack-to-open-government-queensland-government) - [ **Google Sheets to Open Government, Queensland Government** Google Sheets](https://apiant.ai/connect/google-sheets-to-open-government-queensland-government) - [ **Gmail to Open Government, Queensland Government** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-open-government-queensland-government) - [ **Google Calendar to Open Government, Queensland Government** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-open-government-queensland-government) - [ **Google Drive to Open Government, Queensland Government** Google Drive is a cloud storage solution for uploading, sharing, and collaborating on files across devices...](https://apiant.ai/connect/google-drive-to-open-government-queensland-government) Questions ## Halo Service Solutions and Open Government, Queensland Government, answered ### ### What can start an automation from Halo Service Solutions? Any of Halo Service Solutions's 2 triggers in the catalog, including New Ticket and Ticket Updated. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Open Government, Queensland Government when something happens in Halo Service Solutions? Any of Open Government, Queensland Government's 10 actions, including Find datasets by criteria, Find resources by criteria, Get dataset and Get group. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Open Government, Queensland Government to Halo Service Solutions? Yes. When something happens in Open Government, Queensland Government, your agent can act in Halo Service Solutions too. This page covers both directions: Open Government, Queensland Government's triggers and Halo Service Solutions's actions are listed here as well. ### ### Do I have to build a connector for Halo Service Solutions or Open Government, Queensland Government? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use Halo Service Solutions and Open Government, Queensland Government without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.