--- title: "Connect Halo Service Solutions to Burq - APIANT.ai" description: "When \"New Ticket\" fires in Halo Service Solutions, your agent runs \"Update order\" in Burq." canonical: "https://apiant.ai/connect/halo-service-solutions-to-burq" --- # Connect Halo Service Solutions to Burq When **New Ticket** fires in [Halo Service Solutions](https://apiant.ai/connections/halo-service-solutions), your agent runs **Update order** in [Burq](https://apiant.ai/connections/burq). Describe the whole flow and it is built, tested on every scenario and kept running. Halo Service Solutions **2** triggers Halo Service Solutions **14** actions Burq **12** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want Halo Service Solutions and Burq to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What Halo Service Solutions can start in Burq - When **New Ticket** in Halo Service Solutions then **Update order** in Burq - When **Ticket Updated** in Halo Service Solutions then **Get Order** in Burq Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with Halo Service Solutions and Burq ## Triggers and actions 2 triggers · 26 actions - Trigger **New Ticket** Triggers when a new ticket is logged in Halo. - Trigger **Ticket Updated** Triggers when a ticket is created or updated in Halo. - Action **Add action to ticket** Adds a new action (note, update or outcome) to an existing Halo ticket. - Action **Add project** Creates a new project in Halo and returns the created project record. - Action **Create Site** Creates a new site for a customer in Halo. - Action **Create Ticket** Creates a new ticket in Halo with a summary, description and optional customer, user, type, priority, status and assignment. - Action **Create User** Creates a new end user in Halo under the chosen site. - Action **Get customer** Returns a single Halo customer (client) by its ID, optionally with extra details and ticket activity. - Action **Get project** Returns a single Halo project by its ID, including its details and custom fields. - Action **Get ticket** Returns a single Halo ticket by its ID, optionally with extra details and its last action. - Action **Get user** Returns a single Halo user (end-user contact) by ID, with optional details, ticket activity and pop-ups. - Action **List customers** Returns a list of customers (clients) in Halo, optionally filtered by search text or top level. - Action **List tickets** Returns tickets from Halo, optionally filtered by customer, agent, status, dates, search text and more. - Action **List users** Returns the users (end-user contacts) in Halo, optionally filtered by customer, site, search text and other criteria. - Action **Update ticket** Updates an existing Halo ticket's summary, details, customer, assignment, status, priority and category. Fields left blank are not changed. - Action **Update user** Updates an existing Halo user's name, site, email or phone number. Fields left blank keep their current values. - Action **Add route** Creates a multi-stop delivery route in Burq from one or more existing orders, and returns the new route with its stops and orders. - Action **Add route quotes** Starts generating delivery quotes for a route. Returns a job id; the quotes themselves become available on the route once generation finishes. - Action **Cancel Delivery** Cancels the latest delivery on a Burq order. Burq refuses the cancellation if the order was never initiated or the driver is already en route. - Action **Create Delivery** Creates a Burq delivery order with pickup and dropoff details, the items being delivered, and optional provider requirements. - Action **Create Quote** Returns delivery fee quotes from Burq's delivery providers for moving an item from a pickup address to a dropoff address, with each provider's fee, estimated times and quote expiry. - Action **Delete order** Deletes a Burq order that has not yet been initiated. - Action **Dispatch route** Dispatches a multi-stop delivery route using the route quote you selected. Returns the id of the background job that carries out the dispatch. - Action **Get Order** Returns one Burq order with its pickup, dropoff, items, route and latest delivery. - Action **Get route** Returns a Burq route's details, including all of the orders on it. - Action **List Route Quotes** Returns the latest delivery quotes generated for a Burq route, each with its provider, cost and pickup time. - Action **Lookup Delivery** Returns the current details of a single Burq delivery, including its status, provider, fees, tracking link, courier and dropoff information. - Action **Update order** Updates an existing Burq order that has not been initiated yet — its items, pickup and dropoff details, provider settings, package dimensions, tip and route references — and returns the updated order. ## Each app on its own - [ **Halo Service Solutions** Halo Service Solutions is a UK based company, which provides Service Desk, ITSM and PSA software solutions.](https://apiant.ai/connections/halo-service-solutions) - [ **Burq** Burq provides a delivery API and dashboard to help businesses offer on-demand and same-day delivery to their...](https://apiant.ai/connections/burq) Reviews ## What our customers say ## More from Halo Service Solutions - [ **Halo Service Solutions to HubSpot** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/halo-service-solutions-to-hubspot) - [ **Halo Service Solutions to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/halo-service-solutions-to-salesforce) - [ **Halo Service Solutions to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/halo-service-solutions-to-slack) - [ **Halo Service Solutions to Mailchimp** Mailchimp marketing automation and email platform.](https://apiant.ai/connect/halo-service-solutions-to-mailchimp) - [ **Halo Service Solutions to Stripe** Stripe is a payment processing platform for online businesses.](https://apiant.ai/connect/halo-service-solutions-to-stripe) - [ **Halo Service Solutions to Shopify** Shopify is a commerce platform for online stores and retail point-of-sale.](https://apiant.ai/connect/halo-service-solutions-to-shopify) ## More into Burq - [ **HubSpot to Burq** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-burq) - [ **Salesforce to Burq** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/salesforce-to-burq) - [ **Slack to Burq** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/slack-to-burq) - [ **Google Sheets to Burq** Google Sheets](https://apiant.ai/connect/google-sheets-to-burq) - [ **Gmail to Burq** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-burq) - [ **Google Calendar to Burq** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-burq) Questions ## Halo Service Solutions and Burq, answered ### ### What can start an automation from Halo Service Solutions? Any of Halo Service Solutions's 2 triggers in the catalog, including New Ticket and Ticket Updated. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Burq when something happens in Halo Service Solutions? Any of Burq's 12 actions, including Create Delivery, Create Quote, Update order and Add route. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Burq to Halo Service Solutions? Burq has no triggers in the catalog today, so automations start in Halo Service Solutions. If you need the other direction, ask: your agent reads Burq's API documentation and adds it. ### ### Do I have to build a connector for Halo Service Solutions or Burq? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use Halo Service Solutions and Burq without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.