--- title: "Connect Groove and Supernormal - APIANT.ai" description: "When \"Customer Added\" fires in Groove, your agent runs \"Add agent\" in Supernormal, or \"New Meeting Notes\" in Supernormal to \"Add Note\" in Groove." canonical: "https://apiant.ai/connect/groove-to-supernormal" --- # Connect Groove and Supernormal When **Customer Added** fires in [Groove](https://apiant.ai/connections/groove), your agent runs **Add agent** in [Supernormal](https://apiant.ai/connections/supernormal), or **New Meeting Notes** in Supernormal to **Add Note** in Groove. Describe the whole flow and it is built, tested on every scenario and kept running. Groove **9** triggers Groove **15** actions Supernormal **1** trigger Supernormal **14** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want Groove and Supernormal to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What Groove and Supernormal can do together ### From Groove to Supernormal - When **Customer Added** in Groove then **Add agent** in Supernormal - When **Note Added** in Groove then **Add agent session** in Supernormal ### From Supernormal to Groove - When **New Meeting Notes** in Supernormal then **Add Note** in Groove - When **New Meeting Notes** in Supernormal then **Add label to ticket** in Groove Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with Groove and Supernormal ## Triggers and actions 10 triggers · 29 actions - Trigger **Agent Replied** Triggers when an agent replies to a ticket. - Trigger **Customer Added** Triggers when a customer is created. - Trigger **Customer Replied** Triggers when a customer replies to a ticket. - Trigger **Note Added** Triggers when a note is added to a ticket. - Trigger **Ticket Assigned** Triggers when a ticket is assigned. - Trigger **Ticket Closed** Triggers when a ticket is closed. - Trigger **Ticket Opened** Triggers when a ticket is opened. - Trigger **Ticket Started** Triggers when a new ticket is created. - Trigger **Ticket Tagged** Triggers when a ticket is tagged. - Action **Add label to ticket** Adds one or more labels to a Groove ticket, keeping its existing labels, and returns the updated ticket. - Action **Add message** Adds a new message (reply or private note) to an existing Groove ticket. - Action **Add Note** Adds a private note to a Groove ticket, visible only to agents. - Action **Change Assigned Agent** Assigns a Groove ticket to a different agent, identified by the agent's email address. - Action **Change Ticket Mailbox** Moves a ticket into a different mailbox. - Action **Change Ticket State** Changes the state of a Groove ticket (unread, opened, pending, closed or spam). - Action **Close Ticket** Closes a Groove ticket by setting its state to closed. - Action **Create New Ticket** Creates a new ticket in Groove from a customer or agent, with its first message. - Action **Get customer** Returns one Groove customer, looked up by email address, including their contact details and custom attributes. - Action **Get ticket** Returns a single Groove ticket by its ticket number. - Action **List agents** Returns the agents on your Groove account, optionally limited to one group. - Action **List mailboxes** Returns all mailboxes in the Groove account, with each mailbox's name and email address. - Action **List messages** Returns the messages and notes on a Groove ticket. - Action **Reopen Ticket** Reopens a Groove ticket by setting its state to opened. - Action **Update customer** Updates a customer's profile details, such as name, company, title and contact info, identified by their email address. - Trigger **New Meeting Notes** Triggers when a meeting recording finishes processing and its notes are ready, returning the recording's title, summary, timing, participant count and owner. - Action **Add agent** Creates a new Supernormal agent with its name, persona, voice and prompts. - Action **Add agent session** Creates a new session for a Supernormal agent, optionally recording who started it. - Action **Get agent** Returns a single agent by its ID, including its name, description and avatar URL. - Action **Get agent session** Returns a single Supernormal agent session, including its status, meeting URL, timing and transcription state. - Action **Get recording** Returns a single recording by its ID, including its title, status, timing, owner, notes and AI-generated meeting summary. - Action **Get transcript** Returns the full transcript of a Supernormal recording as a list of spoken segments with timing and speaker names. - Action **Get user** Returns the profile of the Supernormal user the connected account belongs to, including their name, email and avatar. - Action **List agents** Returns the connected user's Supernormal agents, with each agent's id, name, avatar and description. - Action **List agent sessions** Returns the sessions of a given Supernormal agent, including each session's status, timing and meeting URL. - Action **List calendar events** Returns your upcoming calendar events in Supernormal, optionally limited to a date range, including whether each meeting is scheduled to be captured. - Action **List recordings** Returns the current user's Supernormal meeting recordings, optionally filtered by visibility. - Action **Publish agent** Publishes a Supernormal agent so it becomes available for sessions. - Action **Toggle meeting capture** Turns capture on or off for an upcoming calendar meeting, so Supernormal does or does not record it. - Action **Unpublish agent** Unpublishes a Supernormal agent so it is no longer available to start sessions. ## Each app on its own - [ **Groove** The simple helpdesk for SaaS and eCommerce businesses.](https://apiant.ai/connections/groove) - [ **Supernormal** Supernormal delivers detailed meeting notes automatically, saving you time and effort spent writing...](https://apiant.ai/connections/supernormal) Reviews ## What our customers say ## More from Groove - [ **Groove to HubSpot** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/groove-to-hubspot) - [ **Groove to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/groove-to-salesforce) - [ **Groove to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/groove-to-slack) - [ **Groove to Mailchimp** Mailchimp marketing automation and email platform.](https://apiant.ai/connect/groove-to-mailchimp) - [ **Groove to Stripe** Stripe is a payment processing platform for online businesses.](https://apiant.ai/connect/groove-to-stripe) - [ **Groove to Shopify** Shopify is a commerce platform for online stores and retail point-of-sale.](https://apiant.ai/connect/groove-to-shopify) ## More into Supernormal - [ **HubSpot to Supernormal** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-supernormal) - [ **Salesforce to Supernormal** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/salesforce-to-supernormal) - [ **Slack to Supernormal** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/slack-to-supernormal) - [ **Google Sheets to Supernormal** Google Sheets is Google's online spreadsheet app for creating, editing and sharing spreadsheets.](https://apiant.ai/connect/google-sheets-to-supernormal) - [ **Gmail to Supernormal** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-supernormal) - [ **Google Calendar to Supernormal** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-supernormal) Questions ## Groove and Supernormal, answered ### ### What can start an automation from Groove? Any of Groove's 9 triggers in the catalog, including Customer Added, Note Added, Agent Replied and Customer Replied. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Supernormal when something happens in Groove? Any of Supernormal's 14 actions, including Add agent, Add agent session, Get agent and Get agent session. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Supernormal to Groove? Yes. When something happens in Supernormal, your agent can act in Groove too. This page covers both directions: Supernormal's triggers and Groove's actions are listed here as well. ### ### Do I have to build a connector for Groove or Supernormal? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use Groove and Supernormal without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.