--- title: "Connect Groove and Smartsheet via API Token - APIANT.ai" description: "When \"Customer Added\" fires in Groove, your agent runs \"Add rows\" in Smartsheet via API Token." canonical: "https://apiant.ai/connect/groove-to-smartsheet-via-api-token" --- # Connect Groove and Smartsheet via API Token When **Customer Added** fires in [Groove](https://apiant.ai/connections/groove), your agent runs **Add rows** in [Smartsheet via API Token](https://apiant.ai/connections/smartsheet-via-api-token), or **New favorite** in Smartsheet via API Token to **Add label to ticket** in Groove. Describe the whole flow and it is built, tested on every scenario and kept running. Groove **9** triggers Groove **15** actions Smartsheet via API Token **9** triggers Smartsheet via API Token **94** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want Groove and Smartsheet via API Token to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What Groove and Smartsheet via API Token can do together ### From Groove to Smartsheet via API Token - When **Customer Added** in Groove then **Add rows** in Smartsheet via API Token - When **Note Added** in Groove then **Create a discussion on a row** in Smartsheet via API Token ### From Smartsheet via API Token to Groove - When **New favorite** in Smartsheet via API Token then **Add label to ticket** in Groove - When **New row** in Smartsheet via API Token then **Add message** in Groove Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with Groove and Smartsheet via API Token ## Triggers and actions 18 triggers ยท 109 actions - Trigger **Agent Replied** Triggers when an agent replies to a ticket. - Trigger **Customer Added** Triggers when a customer is created. - Trigger **Customer Replied** Triggers when a customer replies to a ticket. - Trigger **Note Added** Triggers when a note is added to a ticket. - Trigger **Ticket Assigned** Triggers when a ticket is assigned. - Trigger **Ticket Closed** Triggers when a ticket is closed. - Trigger **Ticket Opened** Triggers when a ticket is opened. - Trigger **Ticket Started** Triggers when a new ticket is created. - Trigger **Ticket Tagged** Triggers when a ticket is tagged. - Action **Add label to ticket** Adds one or more labels to a Groove ticket, keeping its existing labels, and returns the updated ticket. - Action **Add message** Adds a new message (reply or private note) to an existing Groove ticket. - Action **Add Note** Adds a private note to a Groove ticket, visible only to agents. - Action **Change Assigned Agent** Assigns a Groove ticket to a different agent, identified by the agent's email address. - Action **Change Ticket Mailbox** Moves a ticket into a different mailbox. - Action **Change Ticket State** Changes the state of a Groove ticket (unread, opened, pending, closed or spam). - Action **Close Ticket** Closes a Groove ticket by setting its state to closed. - Action **Create New Ticket** Creates a new ticket in Groove from a customer or agent, with its first message. - Action **Get customer** Returns one Groove customer, looked up by email address, including their contact details and custom attributes. - Action **Get ticket** Returns a single Groove ticket by its ticket number. - Action **List agents** Returns the agents on your Groove account, optionally limited to one group. - Action **List mailboxes** Returns all mailboxes in the Groove account, with each mailbox's name and email address. - Action **List messages** Returns the messages and notes on a Groove ticket. - Action **Reopen Ticket** Reopens a Groove ticket by setting its state to opened. - Action **Update customer** Updates a customer's profile details, such as name, company, title and contact info, identified by their email address. - Trigger **List contacts** List contacts - Trigger **List dashboards** List dashboards - Trigger **List org groups** List org groups - Trigger **List reports** List reports - Trigger **List sheets** List sheets - Trigger **List workspaces** List workspaces - Trigger **New favorite** Triggers when a new item is added to your favorites. - Trigger **New row** Polling trigger: fires when a new row is added to the specified sheet. Each row carries a stable id for deduplication. - Trigger **New search result** Triggers when a new item matches your search query. - Action **Add columns** Add columns - Action **Add favorites** Add favorites - Action **Add image to cell** Add image to cell - Action **Add rows** Add one or more rows to a sheet. Provide an array of row objects with cells. - Action **Add summary fields** Add summary fields - Action **Attach file or URL to comment** Attach file or URL to comment - Action **Attach file or URL to row** Attach file or URL to row - Action **Attach file or URL to sheet** Attach file or URL to sheet - Action **Attach new version** Attach new version - Action **Copy folder** Copy folder - Action **Copy rows to another sheet** Copy rows to another sheet - Action **Copy sheet** Copy sheet - Action **Copy workspace** Copy workspace - Action **Create a comment** Create a comment - Action **Create a discussion on a row** Create a discussion on a row - Action **Create an update request** Create an update request - Action **Create cross-sheet references** Create cross-sheet references - Action **Create discussion** Create discussion - Action **Create folder** Create a folder in the user's Home. - Action **Create folder in workspace** Create folder in workspace - Action **Create proof** Create proof - Action **Create proof discussion** Create proof discussion - Action **Create proof request** Create proof request - Action **Create sheet** Creates a new sheet with the given name and columns in the user's home "Sheets" area. To create a sheet inside a specific folder or workspace, use Create sheet in folder or Create sheet in workspace. - Action **Create sheet in folder** Create sheet in folder - Action **Create sheet in workspace** Create sheet in workspace - Action **Create workspace** Create workspace - Action **Delete a comment** Delete a comment - Action **Delete a discussion** Delete a discussion - Action **Delete an update request** Delete an update request - Action **Delete attachment** Delete attachment - Action **Delete column** Delete column - Action **Delete favorites** Removes one or more objects of a given type from the user's Smartsheet favorites. Accepts a single object ID or a comma-separated list. - Action **Delete folder** Delete folder - Action **Delete report** Delete report - Action **Delete rows** Delete rows - Action **Delete sent update request** Delete sent update request - Action **Delete sheet** Delete a sheet by id. - Action **Delete summary fields** Delete summary fields - Action **Delete workspace** Delete workspace - Action **Edit a comment** Edit a comment - Action **Get a comment** Get a comment - Action **Get an update request** Get an update request - Action **Get attachment** Get attachment - Action **Get column** Get column - Action **Get contact** Get contact - Action **Get cross-sheet reference** Get cross-sheet reference - Action **Get discussion** Get discussion - Action **Get folder metadata** Get folder metadata - Action **Get proof** Get proof - Action **Get report** Get report - Action **Get row** Get a single row from a sheet by row id. - Action **Get sent update request** Get sent update request - Action **Get sheet** Get a sheet by id, including its rows and columns. - Action **Get sheet summary** Get sheet summary - Action **Get summary fields** Get summary fields - Action **Get user** Get user - Action **Get workspace** Retrieves a Smartsheet workspace by ID, including its sheets, folders, reports, sights, templates, permalink, and access level. - Action **Is favorite** Is favorite - Action **List attachments** List attachments - Action **List columns** List all columns of a sheet. - Action **List contents** List contents - Action **List cross-sheet references** List cross-sheet references - Action **List discussion attachments** List discussion attachments - Action **List discussions** List discussions - Action **List discussions with a row** List discussions with a row - Action **List folder children** List folder children - Action **List folders** List the folders in the user's Home. - Action **List proof attachments** List proof attachments - Action **List proofs** List proofs - Action **List row attachments** List row attachments - Action **List sheet rows** Convenience read: returns the rows of a sheet (the full sheet object with rows and columns). - Action **List sheets** List all sheets the user has access to. - Action **Lists sent update requests** Lists sent update requests - Action **List update requests** List update requests - Action **List workspace children** List workspace children - Action **List workspaces** List all workspaces the user has access to. - Action **Move folder** Move folder - Action **Move rows to another sheet** Move rows to another sheet - Action **Move sheet** Move sheet - Action **Search** Search across all sheets the user can access for the given text. - Action **Search sheet** Search a specific sheet for the given text. - Action **Send report via email** Send report via email - Action **Send rows via email** Send rows via email - Action **Send sheet via email** Send sheet via email - Action **Sort rows in sheet** Sort rows in sheet - Action **Update an update request** Update an update request - Action **Update column** Update column - Action **Update folder** Update folder - Action **Update proof status** Update proof status - Action **Update rows** Update one or more existing rows in a sheet. Provide an array of row objects each with an id and cells. - Action **Update sheet** Update sheet - Action **Update summary fields** Update summary fields - Action **Update workspace** Update workspace ## Each app on its own - [ **Groove** The simple helpdesk for SaaS and eCommerce businesses.](https://apiant.ai/connections/groove) - [ **Smartsheet via API Token** Smartsheet is a work management and collaboration platform.](https://apiant.ai/connections/smartsheet-via-api-token) Reviews ## What our customers say ## More from Groove - [ **Groove to HubSpot** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/groove-to-hubspot) - [ **Groove to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/groove-to-salesforce) - [ **Groove to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/groove-to-slack) - [ **Groove to Mailchimp** Mailchimp marketing automation and email platform.](https://apiant.ai/connect/groove-to-mailchimp) - [ **Groove to Stripe** Stripe is a payment processing platform for online businesses.](https://apiant.ai/connect/groove-to-stripe) - [ **Groove to Shopify** Shopify is a commerce platform for online stores and retail point-of-sale.](https://apiant.ai/connect/groove-to-shopify) ## More into Smartsheet via API Token - [ **Emailchef to Smartsheet via API Token** Emailchef is an email marketing platform that allows you to create, send and analyze mass emails and...](https://apiant.ai/connect/emailchef-to-smartsheet-via-api-token) - [ **HubSpot to Smartsheet via API Token** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-smartsheet-via-api-token) - [ **Salesforce to Smartsheet via API Token** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/salesforce-to-smartsheet-via-api-token) - [ **Google Sheets to Smartsheet via API Token** Google Sheets](https://apiant.ai/connect/google-sheets-to-smartsheet-via-api-token) - [ **Google Drive to Smartsheet via API Token** Google Drive is a cloud storage solution for uploading, sharing, and collaborating on files across devices...](https://apiant.ai/connect/google-drive-to-smartsheet-via-api-token) - [ **Mailchimp to Smartsheet via API Token** Mailchimp marketing automation and email platform.](https://apiant.ai/connect/mailchimp-to-smartsheet-via-api-token) Questions ## Groove and Smartsheet via API Token, answered ### ### What can start an automation from Groove? Any of Groove's 9 triggers in the catalog, including Customer Added, Note Added, Agent Replied and Customer Replied. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Smartsheet via API Token when something happens in Groove? Any of Smartsheet via API Token's 94 actions, including Create a comment, Create a discussion on a row, Create an update request and Create cross-sheet references. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Smartsheet via API Token to Groove? Yes. When something happens in Smartsheet via API Token, your agent can act in Groove too. This page covers both directions: Smartsheet via API Token's triggers and Groove's actions are listed here as well. ### ### Do I have to build a connector for Groove or Smartsheet via API Token? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use Groove and Smartsheet via API Token without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.